How to fix Galaxy Note10+ Gallery keeps crashing | Gallery has stopped error or not working

If Gallery app keeps crashing on your Galaxy Note10+, there are a number of troubleshooting steps that you must do to figure out the cause. This article will walk you through that. Be sure to follow our suggestions below.

How to fix Galaxy Note10+ Gallery keeps crashing | Gallery has stopped error or Gallery has stopped

From time to time, Samsung apps like Gallery may not work as expected. If the Gallery app keeps crashing on your Galaxy Note10+ and you don’t know the reason for it, follow the suggestions in this post. We try to cover as many factors as possible in this article so hopefully you’ll find it helpful.

IMPORTANT: Before you do any of the troubleshooting steps below, we highly recommend that you create a backup of your personal data such as photos, videos, etc. to avoid accidentally losing them during any of the troubleshooting process. 

Galaxy Note10+ Gallery keeps crashing fix #1: Check for online solutions 

Are you getting an error code or message? If you are, be sure to take note of the error and do a quick Google search about it. Errors are usually key to fixing a problem so you don’t want to ignore anything that can potentially help you narrow down the possible causes. Error codes can vary by software and carrier so what you need to do is copy the exact error on your browser and search for an online solution. If the error is due to a common problem, there may be a solution that easily fix it.

Galaxy Note10+ Gallery keeps crashing fix #2: Restart Gallery app

When trying to address any app issue, one of the basic troubleshooting steps to do is to force quit the said app. If the Gallery app still keeps crashing on your Galaxy Note10+, the next good thing to do now is to ensure that the app is restarted. Here’s what you need to do:

Method 1: Close an app using Recent Apps key

1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the app.
6. Tap Force Stop.

Galaxy Note10+ Gallery keeps crashing fix #3: Clear app cache and data

Another way to deal directly with a problem app is to clear its cache and data. First, you want to delete your Gallery app’s cache. Here’s how to do it:

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Cache button.
10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Data button.

Galaxy Note10+ Gallery keeps crashing fix #4: Restart device

If the Gallery still keeps crashing, what you want to do now is to ensure that you restart your Galaxy Note10+. This simple and easy solution is all it takes to fix an issue. Forcing your Galaxy Note+ to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

1. Press and hold the Volume Down button first and don’t release it.
2. While holding it down, press and hold the Power key.
3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

1. Open Settings app.
2. Tap Device Care.
3. Tap the 3-dot at the top.
4. Select Auto restart.

Galaxy Note10+ Gallery keeps crashing fix #5: Update software and apps

At times, issues may occur if there are system changes. In some of these cases, updating an app is the only way. To minimize the chance of bugs, make sure that all your apps, including default ones like the Gallery app, are fully updated. Open Play Store app and see if there’s an update for the rest of your apps at this time. Samsung apps like Gallery don’t go through Google’s Play Store to receive updates. To manually check for updates for the Gallery app, follow these steps:

1. Open Gallery app.
2. Tap Settings icon (three dots at the upper right).
3. Tap Settings.
4. Scroll down to About Gallery.
5. Select About Gallery. 
6. Tap Update button. If there’s no available update for the app, there should be a line that says “The latest version is already installed.”

Galaxy Note10+ Gallery keeps crashing fix #6: Clear cache partition

If the Gallery problem started after updating the phone or after installing an app, there may be an issue with the system cache. Make sure that you clear the cache partition to force the device to rebuild the system cache.

Here’s how to do it:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. The Recovery screen menu will now appear. When you see this, release the buttons.
5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
6. Press the Power button to select ‘Wipe cache partition.’
7. Use Volume Down to highlight Yes.
8. Press the Power button to confirm the action to clear the cache.
9. Wait for a second as the system wipes the cache.
10. Press the Power button again to reboot the device. This will return the device to the normal interface.
11. That’s it!

Galaxy Note10+ Gallery keeps crashing fix #7: Reset app preferences

Some apps require that a certain default or system app is working. To make sure that all default apps are up and running, you can reset app preferences with these steps:

1. Open Settings app.
2. Tap Apps.
3. Tap on More settings at the upper right (three-dot icon).
4. Select Reset app preferences.
5. Restart your Galaxy Note10+ and check for the problem.

Galaxy Note10+ Gallery keeps crashing fix #8: Check for bad third party apps

In some other similar cases, the cause of Gallery problems may be a bad app. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

1. Turn the device off.
2. Press and hold the Bixby key past the model name screen appearing on the screen.
3. When SAMSUNG appears on the screen, release the Bixby key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
7. While in Safe mode, you can now uninstall apps that are causing a problem.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the bug won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Gallery keeps crashing fix #9: Return software to defaults (Factory reset)

If the problem remains at this time, don’t hesitate to wipe the phone by doing a hard reset or factory reset. Almost all cases of Gallery problems are due to a softbug or app bug. Factory reset almost always fixes these issues so be sure to do it if you’ve already run out of options.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up key and the Bixby / Power key.
5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm the action to clear your phone data.

 

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