What to do if Fitbit Versa is not updating

Fitbit Versa runs on Fitbit OS which is updated every now and then to fix reported problems as well as add some new cool features. In fact, Fitbit OS 3.0 has recently been rolled out which brings new apps and dashboard. However, some users have been complaining about their trackers that reportedly not updating. This kind of problem is often minor and can be fixed by doing some very basic procedures. So, continue reading as this guide may be able to help you keep your Fitbit Versa up-to-date.

Before we move on, if you found this post while trying to look for a solution to a different problem, then visit our Fitbit Versa troubleshooting page for we have already solved some of the most common issues with this tracker. Browse through and page and find issues that are similar with yours. Feel free to use our solutions and troubleshooting procedures. If you still need further assistance, fill up our questionnaire and hit submit to contact us.

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Now, going back to the problem, here are the things you can do with your Fitbit Versa if it does not update its firmware…

  1. Restart Fitbit Versa and try updating again.
  2. Refresh connection with Android device if updating via phone.
  3. Update Fitbit Versa using another device.
  4. Update Fitbit Versa by using a computer.
  5. Remove tracker from  your account and add it again.

The first thing you should do if your Fitbit Versa isn’t updating is to reboot it to refresh its memory and all. Then, attempt to update it again and see if it goes through this time. If still not, then the problem could be with the connection with your tracker and your phone if you’re trying to update it thru the latter. In such case, turn off Bluetooth in your phone and turn it back on and once both devices are connected to each other, try to update the tracker.

Another option you have is to use a different phone to update your tracker if the other device fails to do so. You may have to connect your tracker and install its app on the other phone  but it’s worth the effort if it results to your Fitbit Versa updating properly. You also have the option to update your phone via a computer. All you need to do is login to your Fitbit account using a web browser and update it from there. This often solves the problem but if the problem continues, then try removing the tracker from your account and add it again. After that, you should be able to update the device to the latest Fitbit OS.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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