How To Fix Fitbit Sense heart rate not showing Issue

There are several factors that can cause the heart rate reading to not show on your Fitbit Sense. This can be due to the device not able to get a strong signal, a software error, or the feature might be turned off. To fix this you need to perform several troubleshooting steps on the device.

The Fitbit Sense is a high end smartwatch that has several outstanding health related features. It has an electrocardiogram (ECG) heart rate monitoring feature. Aside from this it has a stress management, sleep tracking, as well as a health metrics dashboard just to name a few.

Why isn’t my heart rate showing on my Fitbit?

Why isn't my heart rate showing on my Fitbit?

One of the useful features of the Fitbit Sense is its heart rate tracking. This allows the watch to measure your heart rate 24/7, during workouts, or even when you reset. The heart rate data reading is important for fitness buffs to keep track of their health.

There are however instances when the heart rate tracking feature of the Fitbit device will fail to work. If you are experiencing this issue then here’s what you need to do to fix this.


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Solution 1: Turn on the heart rate tracking feature on your Fitbit Sense

Turn on the heart rate tracking feature on your Fitbit Sense

The heart rate tracking feature of the Fitbit device is turned on by default. If you turned this off then you will need to turn it back on if you want the heart rate tracking feature to work again.

Turning on heart rate tracking

Open the Settings app on the device.

Tap Heart Rate.

Tap to turn the setting On.

Once this setting is on try to check if the issue has been fixed.

Solution 2: Try staying still for 10 seconds

Try staying still for 10 seconds

The Fitbit device might have difficulty getting a strong signal during high intensity workouts where your arm is moving constantly. The heart rate monitor won’t be able to get a good reading unless you relax your wrist and stay still for at least 10 seconds.

Solution 3: Tighten the band of the Fitbit

Tighten the band of the Fitbit

Sometimes a loose band will prevent the Fitbit heart rate sensor from getting a good reading. Try tightening the band a little bit so that the watch does not move on your wrist. If you are using certain accessory bands especially third party models make sure that it fits properly on the watch.

Solution 4: Restart the Fitbit

Restart the Fitbit

There’s a possibility that the problem is caused by a software glitch. In this case you just need to restart your Fitbit.

Restart

Press and hold the button solid state button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Once the device has restarted try checking if the issue has been fixed.

Press and hold the button solid state button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Once the device has restarted try checking if you can charge it.

Solution 5: Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will bring back the Fitbit to its default settings.

Factory reset

On your Fitbit device, open the Settings app then About then Factory Reset.

Try to check if the heart rate reading now works.

Solution 6: Contact Fitbit support

In case all of the troubleshooting steps listed above fails to fix the problem then you will need to contact Fitbit support for further assistance.

You can also check the Fitbit community forums for other users experiencing this very same problem. Most of the time the time the solution to this issue will be found on this forum.

Feel free to visit our YouTube channel for additional troubleshooting guides on various devices.