Zoom Camera Not Working On Android. Here’s How You Fix It!

Time Needed : 13 minutes

In troubleshooting a problem like this, you must first find out if the camera itself is working and then move on to troubleshoot the app. Here’s what you should do:

1. Launch the camera

   Close all apps that have access to your camera including Zoom. After that, open the camera to know if it works on its own. If it opens properly, try to record a video and capture a photo just to test if it’s really working properly. If it does, then troubleshoot the app. However, if it’s not working properly, then restart your phone to refresh its memory and reload all apps. 
   
   You can do the normal restart but I suggest to force reboot your phone as it’s more effective. Here’s how…
   
   1. Press and hold the volume down button and the power key for 10 seconds. This will force your device to power off and turn back on. 
   2. When the logo shows, release both keys and wait until the phone has finished rebooting. 
   
   Once the reboot is finished open the camera and see if it still crashes. As long as your phone doesn’t have any physical damage, a reboot may be all you need to fix the camera. 
   
   Making sure that the camera is working on its own is the best way to fix camera issues while using Zoom or any app for that matter.
   

2. Check Zoom permissions

   When it comes to app permissions, most of the time you will be prompted if an app tries to use a core service. For instance, when you attempt to use the camera while on Zoom, you will be prompted whether to allow the app to access the service or not. However, on some occasions, such a prompt won’t pop up. So you need to double-check if Zoom is allowed to access the camera of your phone. Here’s how it’s done: 
   
   1. Swipe up from the bottom of the screen to pull up the app drawer. 
   2. Go to the screen where the Zoom app is located. 
   3. Tap and hold on its icon until options show. 
   4. Tap App info. 
   5. Scroll down to find Permissions and tap on it. 
   6. The next screen will show you the services that the app is allowed to access. 
   7. Make necessary changes and then try using Zoom again. 
   
   After checking the permissions and the app is still not able to use the camera, then try the next solution.
   

3. Reinstall Zoom

   If the first and second solutions fail to fix the problem, then what you have to do next is completely remove Zoom from your phone. This will also delete all cache and data files that may have been corrupted. After uninstalling the app, download a fresh copy from the Play Store to make sure you’re using the most recent version. Here’s how you do that: 
   
   1. Swipe up from the bottom of the screen to pull up the app drawer. 
   2. Go to the screen where the Zoom app is located. 
   3. Tap and hold on its icon until options show. 
   4. Tap Uninstall and confirm it. 
   5. Once the app is successfully uninstalled, launch the Play Store. 
   6. Search for ‘zoom’ and tap the Zoom Cloud Meetings app. 
   7. Tap Install and wait until the phone has finished installing the app.