Zoom Camera Not Working On Android. Here’s How You Fix It!

It seems like some users have been complaining about the Zoom camera not working on their Android phones. Apparently, the problem can be with the app, especially if the camera is working fine on its own, but that’s one thing you have to find out. 

There are times when core applications and services will crash and affect other apps. That might be the case here so we need to determine the reason why the Zoom camera is not working on your phone. We will consider all possibilities and rule them out one after another until we can figure out the cause of this problem. 

If you’re one of Zoom users that have this problem, continue reading as we may be able to help you somehow. 

Zoom Camera Not Working On Android

Time Needed : 13 minutes

In troubleshooting a problem like this, you must first find out if the camera itself is working and then move on to troubleshoot the app. Here’s what you should do:

  1. Launch the camera

    Close all apps that have access to your camera including Zoom. After that, open the camera to know if it works on its own. If it opens properly, try to record a video and capture a photo just to test if it’s really working properly. If it does, then troubleshoot the app. However, if it’s not working properly, then restart your phone to refresh its memory and reload all apps. 

    You can do the normal restart but I suggest to force reboot your phone as it’s more effective. Here’s how…

    1. Press and hold the volume down button and the power key for 10 seconds. This will force your device to power off and turn back on. 
    2. When the logo shows, release both keys and wait until the phone has finished rebooting. 

    Once the reboot is finished open the camera and see if it still crashes. As long as your phone doesn’t have any physical damage, a reboot may be all you need to fix the camera. 

    Making sure that the camera is working on its own is the best way to fix camera issues while using Zoom or any app for that matter.
    check the camera

  2. Check Zoom permissions

    When it comes to app permissions, most of the time you will be prompted if an app tries to use a core service. For instance, when you attempt to use the camera while on Zoom, you will be prompted whether to allow the app to access the service or not. However, on some occasions, such a prompt won’t pop up. So you need to double-check if Zoom is allowed to access the camera of your phone. Here’s how it’s done: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Zoom app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap App info. 
    5. Scroll down to find Permissions and tap on it. 
    6. The next screen will show you the services that the app is allowed to access. 
    7. Make necessary changes and then try using Zoom again. 

    After checking the permissions and the app is still not able to use the camera, then try the next solution.
    allow permission

  3. Reinstall Zoom

    If the first and second solutions fail to fix the problem, then what you have to do next is completely remove Zoom from your phone. This will also delete all cache and data files that may have been corrupted. After uninstalling the app, download a fresh copy from the Play Store to make sure you’re using the most recent version. Here’s how you do that: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Zoom app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap Uninstall and confirm it. 
    5. Once the app is successfully uninstalled, launch the Play Store. 
    6. Search for ‘zoom’ and tap the Zoom Cloud Meetings app. 
    7. Tap Install and wait until the phone has finished installing the app.
    reinstall zoom

Tools
  • Zoom
Materials
  • Android

When the installation is done, open Zoom and log into your account and make sure all permissions are set properly. 


Basically, when it comes to issues like this wherein a third-party app is not working properly, you must first find out if it’s just an issue with the firmware and then try to see if the app has all the permissions to use the core services. If all else fails, you always have the option to uninstall the app in question and reinstall it. 

Now, if reinstalling the app cannot fix the problem, then it is possible that the issue is with the firmware and not the app. Thus, you need to backup your important data and files, and then reset your phone. A reset will be able to fix any app-related issue including this one. 

I hope that this simple troubleshooting guide has been able to help you one way or the other. 

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