How To Fix An Xbox One That Keeps Freezing Or Crashing

There are some Xbox One users that may find their console freezing from time to time. In some cases, the problem may occur more frequently or even consistently. Whether you have the issue on your own Xbox occurring randomly or all the time, this troubleshooting guide should help. We list all the possible reasons for this problem as well as the list of possible solutions that you can try.

Causes why an Xbox One keeps freezing or lagging

If your Xbox One keeps freezing and you have no idea why, the first thing that you should do is to identify what’s causing the problem. There are a number of factors that you must check. We listed them below.

Random system bug.

An Xbox One console may encounter minor issues from time to time. Such bugs may come and go and can sometimes be fixed by simply refreshing the system. If you’ve been using your Xbox One for a stretch of time now, make sure that you let it refresh itself by doing a restart.

Game bug or issue.

Some games may crash the Xbox One console due to inefficient programming. This can sometimes happen after a new game update. If your Xbox seems to freeze only when playing a certain game, you may have a game issue at hand.

Software glitch.

Aside from minor bug issues, an Xbox One console may also encounter deeper software problems that a reboot can’t fix. In most cases, game-related updates may be a trigger but there are also cases when it’s the Xbox’s firmware that causes the system to crash or freeze.

Software issues are usually fixed by installing system updates. If your Xbox One has not been connected to the internet for some time, make sure to update it by going online again.

Overheating.

Some Xbox One freezing problems can be a direct result of overheating. This problem is usually manifested by random restart issue. If your Xbox One keeps restarting on its own, try to check if overheating is the culprit.

Make sure that your Xbox console and Power Supply Unit have good ventilation to minimize overheating. By design, the system will reboot if its internal temperature has reached a certain point in order to prevent internal damage. Let your console cool off for an hour by turning it off and unplugging it from the power outlet.

If overheating continues to occur, there may be a hardware malfunction that causes it.

Hardware problem.

In some cases, bad hardware can be the direct reason for crashes or Xbox One freezes. The hardware may stop working properly if the console has been exposed to heat, water, moisture, or physical abuse.

Troubleshooting an Xbox One that keeps freezing

Get the Xbox One repaired.

If a factory reset will not fix the console, there may be a hardware problem with your Xbox One. Contact Microsoft to set up an appointment for repair.

Get help from us.

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