If your Xbox One console can’t seem to connect to wifi or wireless network, there’s a set of troubleshooting steps that you must do in order to narrow down the causes. This article might help if you have any of these problems in your console:
- can’t detect your own wireless network
- can’t see any wireless network.
Causes why your Xbox One is unable to connect to wifi
There are a number of possible reasons why an Xbox One console may not be connect to a wireless network or wifi. We discuss each of these reasons briefly below.
Wifi network is hidden or out-of-range.
By default, a wireless router is designed to broadcast the network name every few seconds to allow other devices to discover it. If your wifi administrator intentionally sets the network to be hidden, this may be the reason why your console is not detecting it. If this is the case, you’ll have to manually enter your network details in order to connect.
It’s also possible that your Xbox One is simply too far from the router. Try moving it closer to see if it connects to it.
Random console bug.
If left running for an extended period, the console may develop temporary bugs. Such issues usually go away once the console is restarted. In the solutions below, a power cycle is needed to fix any network issue. Make sure that you do this if nothing has helped so far.
Another possible cause why your Xbox One is having trouble seeing your wifi may lie within the router. Be sure to power cycle the router and any other networking equipment you’re using if the issue persist.
Unknown console glitch.
Internal console issues like a software glitch or a bad wireless adapter can also happen. While hardware malfunction is rare, it’s not totally impossible. Your console can be damaged internally if it’s exposed to dust, heat, or moisture.
Troubleshooting an Xbox One console that won’t connect to wifi
To fix your Xbox One wifi problem, try these solutions:
Check if your Xbox One console can see other wireless networks.
Can your Xbox One console detect other wifi or wireless networks? If yes, then you’ll have to focus your troubleshooting in your own wireless network.
If your console can’t see any other wireless networks, it’s possible that its wireless adapter may be damaged or not working. It’s also possible that it has your Xbox One has a software glitch that causes wireless functionality to go haywire.
Power cycle the console and network equipment.
A complete power cycle may sometimes help in fixing console network troubles. To do that, make sure to unplug the power cable from the back of your modem or router for about 5 minutes.
Afterwards, try restarting the console. To do that, just press and hold the Xbox button in the console for about 10 seconds. Once the console has powered down, press the Xbox button again to turn it back on. Alternatively, you can unplug the power cable from the back and wait for 10 seconds. Afterwards, reconnect the cable and turn on the device.
After 5 minutes, reconnect the power cable to your modem or router and wait until all the lights are stable. Then, on your Xbox One console, try to check again if it’s now detecting your wireless network.
Check your wifi network using another device.
If you have a smartphone, use that to see if your own wireless network is working just fine. Try disconnecting and reconnecting to your wifi on your phone. If you can connect just fine and internet is working, then the issue is with the Xbox One console.
On the other hand, if your phone is also having trouble detecting or connecting to the same wifi network, you should troubleshoot your router. Consult your router documentation or contact the maker’s technical support team to help you in troubleshooting the device. Once you have fixed your router issue, configure your Xbox One console again.
After you have verified your console is connecting to the correct SSID, test your Xbox Live connection:
On the controller, press the Xbox button to open the guide.
Select Network settings.
Select Test network connection.
Get help from Microsoft.
If your console is still not connecting to wifi or wireless network, you can assume that there’s a deeper problem behind it. Unfortunately, there’s nothing much that you can do at this point as the rest of the diagnostics has to be performed by a qualified Microsoft technician. What you can do now is to contact Microsoft so you can set up an appointment for repair.
Visit Microsoft’s Xbox support page if you need to send in your console.
Workaround: Use wired connection
If you don’t want to send in the console yet, you can try connecting via a wired setup. Get a good ethernet cable and connect your Xbox One directly to your router with it.
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