Some users are worried because Facebook keeps crashing on their new Galaxy S20 without any apparent cause or reason. The app is preloaded on the device and needless to say, it’s embedded in the firmware. So, there’s always a possibility that it’s a firmware problem.
But before we jump into that conclusion, we will try to troubleshoot the app first since it’s the one that’s having immediate problems. Of course there’s also a possibility that the problem is limited to the app, which makes it easy to fix.
If you’re one of the owners of this device and are currently having some issues using the official Facebook app, then continue reading as we may be able to help you one way or the other.
Fixing Facebook Crashes On Galaxy S20
Time Needed : 5 minutes
App-related issues are generally not that serious. There are even times when server issues cause an app to crash. So if this issue started out of the blue, try to wait it out for a few minutes and see if it gets fixed on its own. Or, you may want to do the following:
- Force restart your phone
Before anything else, make sure to refresh your phone’s memory by doing the forced restart because it can be just a result of a minor firmware issue or glitch.
To do so, press and hold the volume down button and the power key for 10 seconds. Your phone will turn off and power back on.
When the logo shows on the screen, release both keys and wait until the device has finished rebooting.
After the reboot, open Facebook and see if it still crashes.
- Reset Facebook
What you have to do next when the forced restart fails to fix the problem is to clear the cache and data of the Facebook app. This will reset it back to its default configuration and settings. If this is just an issue with the app, then this procedure will be enough to fix it.
Swipe up from the bottom of the screen to pull the app drawer up.
Go to the screen where you can find the Instagram icon.
Touch and hold on its icon until options show, and tap App info.
Tap Clear cache.
Tap Clear data and then tap OK to confirm.
After resetting the app, re-open it and log into your account. However, if it still crashes even after such a procedure, then move on to the next solution.
- Factory reset your phone
Since Facebook is a pre-installed app, you cannot uninstall and reinstall it. So if the first two solutions failed, it means the problem can be with the firmware. The best thing you can do to make sure the app works perfectly is to reset your phone.
But before the reset, make sure to create a copy or backup of your important files and data. When ready, follow one of the guides below to reset your Galaxy S20.
How To Factory Reset Galaxy S20
How To Hard Reset Galaxy S20 | A Master Reset Guide
- Galaxy S20
After the reset, set up your phone as a new device and the first thing you have to do is to open the app. If the problem occurs every now and then, try to see if there’s an available update for it.
- Open Play Store and tap the Menu icon.
- Go to My Apps and look for Facebook.
- If an update is available, the Update button will be enabled.
And that’s what you need to do if Facebook keeps crashing on your galaxy s20. I hope that this troubleshooting guide has been helpful
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