The #Samsung #Galaxy #A6 is one of the newest members in the A series of smartphones which was released last May. This device sports 5.6 inch Super AMOLED Infinity Display while under the hood is an Exynos 7870 octa core processor combined with 4GB of RAM. It also has a 16MP camera which has an aperture of f/1.7 allowing for great photos to be taken even in low light conditions. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle what to do when the Samsung Galaxy A6 gets wet issue.
If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
What To Do When The Samsung Galaxy A6 Gets Wet
Problem: My Galaxy A6 sat in about 2 in of dog bowl water was realizing it was in there I should get out as much as I could blue in it try turning it off but it wouldn’t go off took some compressed air sprayed it stuck it in some rice again I still cannot get the phone to go off I didn’t know to hold down the volume down button and power button at that time I repeat of those steps should get out try to get this much water out as I could spread some more air in it I tried to factory resetting it hard resetting it which I did do and the phone turned on for about a day and a half and I probably should have just left it alone in the rice but I was going nuts without my phone horse and now the phone will not come on at all I also forgot to mention the charging would pause due to phone overheating it said which was impossible cuz it was not hot at all now the only way I can get the phone to turn on is if I plug it into a charging cable and it does not matter if I press the volume up power and home key the power key for a long period of time I’ve tried all different button combinations the only thing that will get the screen to come on is the download mode the Odin mode volume down power and home I cannot get to the main screen I cannot get to the hard reset screen and that’s about all the phone does even when I press the power key says it will reboot the phone all it does is put into download mode and it starts downloading whatever the hell it is downloading please God help me going to remove the back myself assuming or hoping it’s just a charging port that’s damaged and not something more severe like the motherboard
Solution: This model does not have any water or dust protection which is why extra care must be taken to ensure that it does not get wet or submerged in water. If however the device comes into contact with water then it is important to act fast by turning it off immediately as water and electricity do not get along well. Listed below are the steps that you need to do in case your phone gets wet.
Turn off the phone
The first thing you will need to do is to power down the device. This will cut the supply of electricity to the phone components thus reducing the possibility of a short circuit from happening. If your phone has a removable battery then it’s best to take out the battery however for the A6 this battery is sealed.
Remove anything that you can
The next step is to remove the SIM card and micro SD card from the phone. The reason behind this is that water can enter through the SIM and micro SD card ports. Removing the SIM card and SD card allows the slots where they are housed to dry.
Wipe the phone with a microfiber cloth
If the exterior part of the phone is wet then you should dry it using a microfiber cloth. This takes care of any liquid present in the exterior part of the phone.
Remove moisture or liquid from the interior part of the phone
If your phone got submerged in water then chances are that the liquid will enter the device. This will eventually damage the components of the phone. There are several methods that you can perform to make sure that the internal part of the phone stays dry.
Hairdryer: With the hairdryer set at its lowest setting and held just far away so as not to burn your hand point it at an open port of the phone ( This could be the SIM slot or charging port) for at least 30 minutes. The warm air that enters the device will eventually evaporate the moisture present. When you do this make sure that the screen of the phone does not get too hot as this could melt the adhesive that is holding it in place or worse it could cause damage to the display.
Bag of rice: Rice is a good absorber of moisture which is why this is what is usually used when the phone comes into contact with water. You will need to bury your phone in a bag of uncooked rice and leave it for at least 48 hours. Once this is done remove the phone and clean out any rice that is stuck in the ports of the device.
Silica gel: A better alternative to rice is silica gel. It will also absorb any moisture present inside the phone minus the starchy mess that might get stuck in your phone ports and creases. You will need a tot of silica gel to fill out a small bag. Just leave your phone in the bag of silica gel for at least 48 hours.
Pure alcohol: Submerging your phone while it is off in pure alcohol is the last troubleshooting step to consider. The pure alcohol will displace the water present inside the phone and when the device is removed from the liquid the alcohol will evaporate quickly.
Once the interior and exterior part of the phone is dry it’s time to turn on the phone. In case the device needs charging then try to charge it first for at least 20 minutes using its wall charger before turning it on. Take note that you should make sure that the phone does not overheat when it is connected to the charger. If it does overheat then disconnect it immediately form the charger.
In case the phone does not turn on even after charging then attempt to start the device in recovery mode then do a factory reset. Take note that this will erase your phone data.
- Make sure that the phone is off.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In case the above steps fails to fix the problem then this is most likely caused by a water damaged hardware component already. The best thing you will have to do right now is to bring the phone to a service center and have it checked.