What to do if Galaxy Note10 has slow response or sluggish | troubleshooting steps for slow performance

ByHarvey Hisona

Slow performance is one of the common problems that a lot of smartphone users experience. If your Galaxy Note10 has slow response and appears sluggish, troubleshooting the issue is easy. This article will walk you through that.

https://www.youtube.com/watch?v=pRAzJ5xEqqc

What to do if Galaxy Note10 has slow response or sluggish | troubleshooting steps for slow performance

If your Galaxy Note10 has slow response or sluggish, there are a number of factors that you must check. Learn what you need to do below.

Galaxy Note10 slow response fix #1: Check for background apps

One of the main reasons why an Android device may work slow is lack of RAM due to poor memory management. This can happen if there too many apps running at the same time or in the background and RAM is running low. On paper, RAM management should happen automatically in the background without user intervention but sometimes, this is not implemented properly. What you can do then is to try to close apps if your Galaxy Note10 appears sluggish or has slow response. You can either close apps individually or all at once. Here’s how:

Steps to close an app:

  1. Tap the Recent Apps key, which is left of the home button on your screen (shown above)
  2. Scroll up or down to see what’s running and open
  3. Swipe from the left or right to close apps
  4. Swipe it off the screen to close it
  5. This will clear the app

If you want to just simply close all apps:

  1. Tap the Recent Apps key, which is left of the home button on your screen (shown above)
  2. Scroll up or down to see what’s running and open
  3. Select Close All button at the bottom of the screen.

Galaxy Note10 slow response fix #2: Troubleshoot slow app

Sometimes, slow performance may only manifest when using a particular app. This means that the issue may not be within the device but with the app itself. If your Galaxy Note10 has slow response only when using one app, you must consider troubleshooting that app. There are a number of things that you can do:

  • Restart app
  • Clear app cache.
  • Reset app
  • Update app
  • Reinstall app

Restart app. This usually helps in fixing all sorts of app issues due to a minor bug. Be sure to force quit the app with the problem by following the steps below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. Should nothing happen when the app is restarted, the next good thing to do is delete the app’s cache. This is done by following these steps:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Reset app.  A good follow up troubleshooting step in this case should be to delete the app’s data. This will reset the app to defaults. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Update app. Some bugs may only go away by changing app codes. Be sure to check if the app you’re having a problem with needs an update. To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference. 
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

Reinstall app. If your Galaxy Note10 has slow response when trying to load a third party app, which is an app that a user added on top of the original apps that came with the software, you can instead to delete it and then install it again. 

Below are the steps to delete or uninstall an app on Galaxy Note10+

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Another way to easily uninstall an app is by going to the Home or Apps screen and holding the app icon. Here’s how:

  1. Go to the Home or Apps screen.
  2. Find the app you want to delete.
  3. Tap and hold the icon of the app.
  4. Select Uninstall.

Once the app has been uninstalled, restart the device and reinstall it to check for the problem again.

Galaxy Note10 slow response fix #3: Restart device

Restarting a a slow going Android is sometimes an effective fix. This can help if a bug that causes the problem happens to develop after the device is left running for a long time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10 slow response fix #4: Optimize device

Your Galaxy Note10 packs a punch. Hardware-wise, it’s one of the fastest devices in the market today. If you recently noticed that it seems to be slowing down when you open apps or whenever it does a task, there may be a bug that causes it. The first thing that you want to do about this issue is to ensure that you optimize the system. There’s a default system option to do this. Follow the steps below.

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap Optimize Now button.
  4. Tap Done when finished.

Sometimes, lack of storage space in internal memory can cause the system to work sluggishly. Once you’ve optimized the device, tap on Storage below the Optimized button. At the top section, you should see the estimated remaining storage space. If you’re running low on space, make sure to delete some files. In order for the system to work normally, there should be at least 1GB of storage left. If you badly needed space, you can move non-system critical files like photos, videos, audio, or documents to your computer or to an SD card. 

Galaxy Note10 slow response fix #5: Refresh system cache

Slow performance can also be sometimes the result of a corrupted system cache. To check if you have a system cache problem:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10 slow response fix #6: Update the system

Installing updates can sometimes be an effective way to fix known problems. If you have pending updates at this time, you want to make sure that you install them. This goes true for both software and app updates. Be default, the Galaxy Note10+ is set to automatically tell you if there’s an available update, either for the software or apps. If you change this setting before, you can go ahead and manually check for updates.

To see if there’s software update available, go under Settings > Software updates.

Galaxy Note10 slow response fix #7: Check for overheating

If your Galaxy Note10 is slow and has become uncomfortably warm to touch, the device may be overheating. In this state, one of the side effects is slow performance. What you must do is to let the phone cool down for at least 30 minutes. If the problem goes away once the device has cooled off, you must prevent your Note10 to become overheated next time. If you’re a gamer, try to put the phone down for at least 30 minutes after every hour of play. The same should be done if you’re streaming videos like Netflix for a long time.

Galaxy Note10 slow response fix #8: Check for bad third app

At times, a bar third party app may interfere with Android and other apps. To check if that’s the case, run the device to safe mode. In this mode, all third party apps, that is, apps you added after setting up the phone, will be suspended. If your Galaxy Note10 works normally when it is running on safe mode, you can assume one of the third party apps is to blame. These are the steps to restart to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Let your phone run, pull up camera app, and check for the problem.

If there is no problem at all and your Galaxy Note10+ works normally only on safe mode, you can continue to narrow down the suspected apps with these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Galaxy Note10 slow response fix #9: Factory  reset

You’ll need to factory reset your device if none of the solutions above won’t work. If the reason for camera problems on your Galaxy Note10 is software in nature, there’s a big chance that master or factory reset will help.

Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

 

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