What to do if Facebook keeps crashing or not working on your Samsung Galaxy Note 8 (easy steps)

Many factors can make even sturdy apps on your smartphone become unstable or flawed. In fact, you will find a lot of user complaints online regarding various apps that are crashing or not working as intended on the tablets and smartphones. Here in this context, I will tackle a similar issue transpiring on the Samsung Galaxy Note 8, particularly with the Facebook app that keeps crashing or stops working. Should you wish to troubleshoot a pertinent problem with your Galaxy Note 8 Facebook app, I have mapped out a few helpful workarounds and potential solutions you can refer to in case you need more help. Read on for more information.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

First solution: Force Facebook app to close then restart app.

Minor glitches are among the usual triggers of random app crashes. Any app can give in to these random errors at any time and Facebook app is no exception. Any of your Facebook data might have been corrupted and thereby prevents the app from working. Should this be the case, forcing the app to close can help. And here’s how it’s done:

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select Facebook from the list of apps and then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

Second solution: Restart (soft reset) your Galaxy Note 8.

Performing a soft reset or device restart is your next option if the prior method failed to offer ultimate solution and Facebook is still crashing on your phone. It’s the simplest effective solution when dealing with minor errors and glitches transpiring in mobile devices. It is also one way of clearing the device’s internal memory for smoother and better performance. All these are done without affecting any of your important data and personal information saved on the phone. And here’s how it’s done:

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

In the case where your phone is not responding as Facebook crashes, forcing your phone to restart would be necessary. It is a simulated battery removal procedure that works the same as soft reset does without affecting data and personal information stored on the internal memory of your device. Here’s how a forced restart is done on your Note 8:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

Wait until the phone boots up completely then try to open Facebook again to see if it is already working fine and stable.

Third solution: Install app updates (if available).

Updates not only bring new features but also embeds security enhancements or fix patches to address existing device issues triggered by certain bugs. If the issue on your Facebook app that keeps crashing is inflicted by some sort of bugs, then implementing the new update will likely be able to fix it. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key from the Play Store main screen.
  4. Go to My Apps. Apps with available updates will show up in the list.
  5. Look for Facebook and then tap Update to install new update for your Facebook app.
  6. If multiple updates are available, tap the option to Update all instead.

Restart your iPhone once the apps are finished updating. Doing so will apply the new changes from the update and likewise refreshes your phone system.

Fourth solution: Clear cache and data on your Facebook app.

Some software errors especially those that randomly occur are resolved by clearing cache and data. Apps store temporary files called cache. These files are beneficial in terms of faster reloading but can also cause problems like this when they get corrupted. To rule this out from the underlying cause, clearing cache and data on your Facebook app can help. Here’s how it’s done:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Then tap Apps.
  4. Tap to select Facebook from the list.
  5. Tap Storage to continue.
  6. Tap Clear Data then OK to clear all saved data in Facebook app including settings, login details and saved games.
  7. Tap Clear Cache to clear temporary files or cache from the Facebook app.

Restart your phone and then launch Facebook again to see if the problem is already fixed.

Fifth solution: Uninstall then reinstall Facebook app on your Galaxy Note 8.

If the problem persists after performing all prior methods, there’s a higher chance that the app itself is totally corrupted and therefore no longer working. That said, your next option would be to remove the corrupted Facebook app from your device and then install the newest version of the app that’s compatible with your Galaxy Note 8 platform. Here’s how to get this done:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Apps.
  4. Select Facebook from the list.
  5. Tap the Uninstall button.
  6. Tap Uninstall again to confirm.
  7. Wait until the app is completely deleted and then restart your phone.

After the phone boots up, head over to the Play Store, then search for and install the latest version of Facebook app for your phone.

Other options

  • Wipe cache partition. Temporary files that are stored as cache in the phone’s system partition may also be the trigger especially if temporary Facebook files were the ones that get corrupted. In this case, wiping the cache partition on your phone can help. Unlike a master reset, wiping cache partition won’t affect any of your data stored on the internal memory and therefore does not result to data loss. A more comprehensive walkthrough on how to wipe cache partition on Galaxy Note 8 is available on our Troubleshooting Page. Just navigate to the Galaxy Note 8 Tutorials section if you need further assistance.
  • Get more help from Facebook Help Center. The problem could be due to internal errors on the Facebook application itself, which may require a fix patch from the app developer. In this case, you may have to consider contacting Facebook Help Center to report the matter and seek further advice. If you see any error prompts or codes when attempting to run the app, let them know so that they can use these codes as hints to determine what exactly went wrong and what needs to be done to get the app back up and running smoothly on your phone again.

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