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How to fix Samsung Galaxy A8 2019 that’s stuck in infinite boot loop (easy steps)

  • Learn how to fix your Samsung Galaxy A8 2018 that got stuck in infinite boot loop.
  • Understand the reason why this problem occurs and learn the solution for every situation.

Being stuck in infinite boot loop is a sign of a firmware issue. When it happens, the phone may seem to power on and boot up normally but just before it reaches the home screen, it would turn off and start the boot process over and over again and would only stop when the battery is drained completely. From time to time, it may be able to boot into the home screen but restarts after a few minutes of use and some may even turn off and would no longer turn on. It’s a very annoying problem and should be addressed immediately.

In this post, I will share with you the solution that’s most effective for this problem. It may seem like a very complicated issue but if it’s just a problem with the firmware, then we should be able to fix it without any help from a technician. However, the solution will be based on how the problem started. If you’re one of the owners of the Samsung Galaxy A8 2018 and are currently bugged by this problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy A8 2018 that’s stuck in boot loop


The key to fixing this problem is by knowing how it started. For instance, if the phone entered the boot loop after installing or updating some apps, then you can make the phone boot up successfully in safe mode since all third-party apps are temporarily disabled in that mode.

Safe mode to fix boot loop issue in Galaxy A8 2018

  1. Turn off your phone.
  2. Press and hold the Power button for a few seconds.
  3. When the Samsung logo appears, release the Power button then immediately hold the Volume Down button.
  4. Keep holding the Volume Down button until the phone reboots.
  5. When your phone boots up, you will see the Safe Mode label at the bottom left corner of the screen.

Once you’ve successfully booted your phone up in this mode, find the app you installed or updated and then disable or uninstall it to get your phone to run in normal mode. From there, try to reinstall the app to see if the problem would still occur after that.

This is how you uninstall an app from your phone..

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem occurred after the firmware update, then it’s most likely an issue with the firmware. To fix it, you just have to delete all system caches so that they will be replaced with new ones.

Wipe cache partition to fix boot loop issue in Galaxy A8 2018

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem continues after this, then you have no other choice but to do the master reset. I understand you may lose all your files and data that are stored in your phone’s internal storage but you don’t have much of a choice at this point.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the phone entered the boot loop after a drop or after it got in contact with water, then it’s most likely due to those circumstances and the effect would be in the hardware. Bring the phone to the service center so that a technician can take a look at it.

I hope that our solutions presented in this post can help you fix the problem with your phone. If you have other concerns you want to share with us, leave a comment below.

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Posts you may also like to read:

How to fix dm-verity verification failed on Galaxy Note 5, other power boot issues

Galaxy Note 5 black screen

Have you been looking for ways on how to boot your #GalaxyNote5 normally? The issues mentioned below shows some of the situations that can happen when a Note 5 fails to initiate the normal booting process. We hope that the solutions provided here can help you resolve your issue.

  1. How to fix dm-verity verification failed on Galaxy Note 5
  2. Galaxy Note 5 factory reset itself
  3. Galaxy Note 5 won’t boot up normally
  4. How to do a master reset on a Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: How to fix dm-verity verification failed on Galaxy Note 5

Someone else tried and messed up the regular finger print entry so the phone asks me to enter the backup password. I tried a password which I thought was still right but I forgot that I have changed it. Then my friend wiped the data partition thinking it will ask for finger print but little did he know he would encounter a boot loop where the phone won’t boot beyond the start screen. We also thought factory reset would help but it is still stuck in boot loop. In the recovery page shows a problem that says,

“dm-verity verification failed…

Need to check DRK first…”

I just can’t get past this recovery page, down load mode, and the boot loop screen. Eventhough I remember the back up password now there is no way I can enter or use it now. And both my WiFi and mobile data are turned off.

Please help. — Mintesinot

Solution: Hi Mintesinot. “dm-verity verification failed” error is an indication that there were attempts to modify the firmware and were deemed a security threat, thus the phone causes such attempts to fail. In other words, the phone is now in a permanent “closed” state where it no longer accepts any input. The best thing that you can do right now is to call Samsung and let them handle the situation. Their advanced software troubleshooting and solutions are proprietary and they don’t make them available to the public. Otherwise, simply ask for a phone replacement.

Problem #2: Galaxy Note 5 factory reset itself

This morning my phone (in the car, not connected to WiFi) had a black screen with red writing saying it needed to update. When I clicked the home button, it said it was updating, then said it had been reset. My phone reset – as in factory reset! Fortunately, when I put in my email, most all of my info was able to be retrieved from my Verizon cloud. However, I’ve lost some contacts (2 I can tell so far) and cannot get my work email to sync through Outlook. It is requiring a password every 2-3 seconds, but I can tell emails are being received. (I have to use Outlook per ITCS policy here). I cannot delete and reinstall Outlook because of device permissions. Have tried to deactivate first, but it won’t deactivate. Not sure if the reset was due to an update or something else. Not even sure my phone updated! — Jennifer

Solution: Hi Jennifer. We noticed a few documented reports of similar cases in the web, and we even published one before after a Galaxy Note 4 user called our attention to it. As of this time, we are still in the process of investigating the issue and we can’t seem to find a common pattern to be able to trace it to its true cause. Some of the possible causes we are looking into right now includes a possible installed problematic app, a firmware glitch, or malware. Any of these three can be the culprit although we can’t be sure which is which. If you are receiving over-the-air updates from your wireless carrier, make sure that you talk to them about this so they can also offer support if they are aware of the issue.

In the meantime, make it a habit of always keeping a backup of your personal data (photos, videos, contacts, files, etc) in a different platform to minimize data loss in case this issue happens again.

Problem #3: Galaxy Note 5 won’t boot up normally

The phone charged all night and this morning it worked. I dropped the kids off at school and checked my phone and NOTHING.  I have tried to force shut down without success.  At times it would vibrate like it was turning off and then later make the “bell sound” like it was powering up, but nothing on the screen.  It seemed to get stuck in the “bell sound” and would play over and over with a pause between. The last bell would not sound or it would cut off with an “electrical” sound.  The blue LED light is on and not blinking.  I don’t have my wall charger at work with me, but when I plugged it in the car, nothing happened. I have done a power down using the power button and volume down as well as power, volume down, home with no response…Suggestions? — Rene

Solution: Hi Rene. If you can no longer boot the phone normally at this time, the best thing that you can do is to try a master reset. Because you will do this in recovery mode and not in normal boot mode, there’s a big chance that it will work. Keep it mind that this procedure will erase everything in the internal storage device. If you did not create a copy of your data like videos, photos, etc, you will lose them. Here are the steps to perform a master reset for a Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: How to do a master reset on a Galaxy Note 5

Hi Droid Guy. In an effort to free more space, I disabled a bunch of apps I don’t use but are factory installed. Ignoring the warning that disabling such apps could cause the phone to not function properly, I went ahead and disabled. I restarted my phone but now it won’t turn on. It’s caught in a perennial attempt to start. I tried the factory reboot instructions but the screen that appeared had a warning about “installing a different OS”. I don’t have a different OS to install so I just hit the down volume key to cancel.

What should I do? — Sue

Solution: Hi Sue. You are not following the correct procedure to boot in recovery mode, where you can perform a factory reset. You are instead trying to access download mode that’s why the phone shows that “installing a different OS” message. Make sure to follow the instructions given to Rene above on how to do a master reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy S6 Active screen won’t turn on after it fell, other issues

Hello guys. Welcome to a new post that covers #GalaxyS6 issues. If you don’t see your own issue published here or in other previous posts, keep watching for other similar posts in the coming days.

SAMSUNG CSC
SAMSUNG CSC

Below are the issues we tackle in this post today:

  1. Galaxy S6 Active screen won’t turn on after it fell
  2. Galaxy S6 fails to power back on
  3. Galaxy S6 keeps sending text message to a group instead of a single contact
  4. Galaxy S6 Edge screen only turns on when night mode is enabled
  5. Galaxy S6 stuck in bootloop
  6. How to identify a problematic app that blocks SMS from coming in | Galaxy S6 can’t receive SMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Active screen won’t turn on after it fell

My phone is the S6 active. I dropped my phone yesterday and the screen went black. I let it sit for the night and tried turning it on in the morning. The screen came back on and I was overjoyed. But the battery had discharged overnight so it wouldn’t complete the boot procedure. I plugged it in and it booted fine. But the touchscreen was unresponsive. But a couple of minutes later, the screen blacked out again and it has been in that state since. I’ve had the phone exactly a year and my warranty ran out last week. | I want to try and restart the phone but without the display, I can’t see what I’m doing.

The phone is perfectly functional and is connected to my smart watch which lets me see notifications and pick up calls and see if the phone is turned on or not. The drop was a minor one of about 3-4 inches and it fell on the side opposite the screen. What confuses me is that it seemed completely fine in the morning and then just went blank. I am also unable to see if it’s a case of blacked out screen or the screen not turning on. — Kevin

Solution: Hi Kevin. Like damage from moisture or water exposure, problems resulting from dropping any electronic device can vary in every case. One device may work fine normally while another may be severely damaged. Since your phone appears to power back on but the screen doesn’t, you can assume that the drop may have damaged it. A bad screen assembly cannot be fixed by software hacks.

We also advise you from attempting a screen replacement yourself as you may end up damaging other components in the process. While do-it-yourself tutorials can be found in other support sites, the procedure itself calls for above average electronics skill and experience, as well as special kit. If you think you have the right tools and knowledge to do the job, use Google to find reputable online guides.

Keep in mind that screen replacement may not work too if other components have also been damaged. You may have to do a thorough hardware check first so you’ll know that everything is working properly.

Again, our advice for all similar cases is to have the device repaired or replaced. If you can’t have Samsung fix the screen for free, we still recommend that you let them replace the screen for a fee. If that’s not possible, find a third party shop that can do the job.

Problem #2: Galaxy S6 fails to power back on

My wife has a Galaxy S6. One day while plugged into power, she went to go use the phone and it would not turn on. unplugged from the power plug it was still showing the green “charged” light. however that would not clear and the phone would not turn on. myself being a technician thought we could reset the phone by removing the battery lead on the mother board, (no harm since the phone was stuck anyways). before doing so i tried all i could with reset functions but still no activity. Once i removed the battery i didn’t notice any hardware damage on the mother board. the little green light went away, but the battery plugged in phone back together still doesn’t take a charge (that i can tell) and won’t turn on. any help would be greatly appreciated thank you! — Shane

Solution: Hi Shane. Have you considered using a different battery? If battery is fine, there must be another reason why the phone refuses to power back on.

As a technician, you should know that other hardware components can fail, which can also result to the device failing to turn back on. One simple thing that you can easily check is the condition of the hardware buttons. Make sure that all of them are working before you proceed with more advanced hardware diagnostics. This blog does not provide hardware troubleshooting and solutions though so try to find other sites that do.

Of course, it’s also possible that main reason is software-related although you won’t be able to fully check it unless you can get the phone to power on to other modes (like safe mode, recovery mode, or download mode). For reference on how to boot to these modes, check out the things below:

How to boot an S6 to safe mode

  • Turn the phone off.
  • Press and hold Power button until the Galaxy S6 logo appears.
  • Once you see the S6 logo, press the Volume Down button while releasing the Power button.
  • Keep holding the Volume Down button until the phone is done rebooting.
  • After the reboot, “Safe Mode” should be shown at the bottom left corner of the screen.
  • Release the Volume Down button.
  • To exit safe mode, simply restart the phone.

How to boot an S6 to recovery mode

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

How to boot an S6 in download mode

Press and hold the following three buttons at the same time: Volume Down key, Home key, and Power key.

When the phone vibrates, release the Power key but continue to press and hold the Volume Down key and the Home key.

When the Android System Recovery screen appears, release the Volume Down and Home keys.

Problem #3: Galaxy S6 keeps sending text message to a group instead of a single contact

When I try to send a text to certain contacts (individually), the single contact I want to send a text to gets lumped with an old group text chain–even though the single contact was Never on the group text chain. None of the contacts are linked, etc. I’ve tried clearing the cache and it has not helped. This is super frustrating because I’ve typed texts to an individual and After the text is sent, it shows the text as sent to a group; then I have to apologize for sending a random text. Now I’ve become afraid of sending new texts because I’m worried the message will go the incorrect contact. I have a plan through T-Mobile; I even disabled the T-Mobile Name ID app (it’s like the white pages) because it caused contact saving issues and this didn’t help with my texting issue (but it seemed related). I’ve had previous Android phones and this has never happened before. — Sathiyay

Solution: Hi Sathiyay. You may have to start over on this one to see if this is app- or phone-specific, or something that only your carrier can fix. This means that you must clear all apps involved in the process of sending a text message. These apps include the Contacts/Phone app, the messaging app, (and if applicable a T-Mobile app). Make sure that you manually add your contacts again in the Contacts or Phone app as well as clear the cache and data of the apps involved.

To clear a cache and data of an app, follow these steps:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the app in question.
  • Tap Storage.
  • Tap Clear Cache, then Clear Data (in this order).

If our suggestion won’t fix your problem, you can also try doing a factory reset to ensure that the phone runs a clean firmware version. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Finally, if all else fail, contact T-Mobile and have them check your situation.

Problem #4: Galaxy S6 Edge screen only turns on when night mode is enabled

My S6 Edge, after using it for 5 days, was charged and in the morning screen won’t turn on. I heard noises and touch screen works fine and calls as well. But screen remain black. At 9pm the night mode was enabled as it shows the clock and weather on the edge and is the only way to enable the screen. And when it is enabled works fine but it has black horizontal lines on the bottom of the screen all the time. It become wider and thinner if i swipe the top of the screen. Any solution please? If night mode is not enabled i can’t turn on the screen even on restart. it wont show the samsung logo or anything else. It just flash it for 1/10 of the sec. — Ervis

Solution: Hi Ervis. The first thing that you want to do here is to save all your personal data to another device. Once you’ve created a backup of your files, you want to do a factory reset to see if the problem is software related. This is the only solution that you can do on you end.

If your device has previously seen water or had been dropped, you may have a hardware malfunction that causes the screen to stop working at times. Call Samsung and have them replace the phone.

Problem #5: Galaxy S6 stuck in bootloop

Hey there. I am having a major issue with my Galaxy S6, it being a massive pain. I have tried everything in my power, in short of taking it to a technician (can’t afford to get it fixed, financial situations tight at the moment). Basically, the device is stuck in a constant loop with the S6 Logo showing up when it is not plugged in. If I try to charge the device, it will get stuck on the battery logo, but it won’t charge. It will just be stuck on the grey battery screen.

I have tried doing soft and hard resets, with no luck. I can’t seem to boot the phone into safe mode either. The only thing that does seem to work is if I hold the Volume down + home + power button, it enters some kind of custom OS installation screen. Even then, I can’t seem to select the options available (volume up to install a custom OS and volume down to restart are the only options available). The device restarts and goes back into the loop regardless of what button I press. Any advice on this topic will be greatly appreciated, cheers! — Omar

Solution: Hi Omar. Like you, there’s nothing that we can do either if your phone has completely refused to respond to any available hardware button combination. Like it or not, the only way to have a good working phone again is replacement. We won’t advise repair in this case as bootloop is often unfixable by a hardware technician. Most bootloop issues occur after a failed software modification like rooting or flashing. But like most software issues, bootloop can also be easily fixed by simply doing a factory reset. Since you can’t even enter Recovery mode at this time, the only remaining solution that you can try is to keep trying to flash a firmware (if you’re lucky before the next bootloop cycle happens again).

We don’t provide guides on how to flash stock or custom ROM to an Android device so please look for a decent one online.

Problem #6: How to identify a problematic app that blocks SMS from coming in | Galaxy S6 can’t receive SMS

Hi. I am from India and from few days I am facing problems in sending and receiving text messages. I thus contacted Airtel, who is my cellular provider and now I am being able to send text messages but yet unable to receive from any number. Hence I tried the safe mode thing which is: If the spam settings are disabled and you are still not receiving any messages then try to check the issue when your phone is in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When “Samsung Galaxy S6” appears on the screen, release the Power key Immediately.
  • After releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • “Safe mode” will be displayed in the bottom left corner of the screen.
  • Release the Volume down key when you see “Safe Mode”
  • Once in Safe Mode try sending yourself a text message. If it arrives then a third party app installed in your phone may be blocking the messages.
  • Find out what app this is and uninstall it.

After doing this I am unable to find out which app is blocking the messages. Can you please help me out here? — Asmita

Solution: Hi Asmita. Before we proceed, we want to make sure that you know what you’re doing. Your carrier’s instruction to boot in safe mode is intended to help you check if one of your installed apps is blocking messages from coming in. Our question is: were you able to receive text messages from those contacts you had problems with before while the phone is in safe mode? If the answer is yes, then you one of your apps must be the culprit and you should find a way to identify and remove it. However, if the answer is no, there’s no point looking for that app. You must try other troubleshooting and solutions and not waste time in doing an ineffective procedure.

Now, identifying a problematic app is not an easy task, especially if you have tons of them. There’s no special software trick that you can do to immediately recognize it. You must sweat and invest time for this one. There are a few approaches that you can use.

The first thing that you want to do is try to recall if the issue started happening after you installed an app/s. if it did, try to uninstall the most recently installed app and observe how texting works. You have to make sure that you check how texting is working after every uninstall so you’ll be able to identify the culprit. Do this for all your apps until the issue eliminated.

The other approach that you can do is reverse the process. Instead of uninstalling apps starting from the newest one, you can instead wipe the phone clean via factory reset and then install apps individually. Like the first approach, you have to make sure that you observe how texting works after you install an app.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 media sounds disappear after Android update, other issues

Do you have any #GalaxyS7 issues lately? Check this post out and see it can help you.

s7

Below are the 6 specific topics we cover in this material:

  1. Galaxy S7 media sounds disappear after Android update
  2. Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally
  3. Can files be recovered from a Galaxy S7 if the screen is not working?
  4. Moving photos from Galaxy S7 to a computer
  5. Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages
  6. AT&T Galaxy S7 won’t update when connected to T-Mobile network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 media sounds disappear after Android update

Since the “upgrade” my media volume doesn’t always work! I have reset the setting to factory & this helps for a time but my media sounds disappear again. All my volumes are set to maximum including media. Sometimes when I restart my device I get my media sounds again. I’ve had the volume fail on games, device sounds, and worst of all alarms! I use my phone as my alarm clock so this is a BIG problem! I want to do a factory reset but I don’t want to lose all my application data! I tried Helium, not rooted, but after messing with it for 5 hours I still can’t get my phone & computer to “see” each other! If there is another way to back up this data without root please let me know! Even when the media sounds are working device sounds like sleeping or waking the phone are very muted. Thank you in advance for any help you can give!

I called Verizon & the “tech” didn’t even know that app data isn’t saved to Verizon cloud so I could do a factory reset! Has that changed recently? I don’t actually use Verizon cloud but everything backs-up to Google (pictures, contacts, documents, etc). I sent a request to the developer of Helium for help but never got an answer. — Whippet

Solution: Hi Whippet. Application data is usually stored where the app is saved. So, if the app is stored in the SD card, app data must also be located in that storage device. App data are not uploaded automatically to any cloud service unless a user manually does it. The thing is, you need to root the device in order to access all app-related files. If Helium or any other third party app can’t move all app data in your device, doing it manually may also be out of the question for you. We don’t work for Verizon so we are not familiar how their cloud service works. Direct all your Verizon-related questions  to them.

For your main issue, the first thing that you want to try is to check if a third party app is interfering with the audio function of your phone. You can do that by booting the device in safe mode. In this mode, all third party apps and services are prevented from running so it’s a good method to use in checking whether or not a third party app is involved. Here’s how to do it:

  • Turn off the phone.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Keep in mind, if the issue won’t occur while the phone is in safe mode, that’s a clear indication that one of your third party apps is to blame. Make sure that you keep the phone in safe mode for at least 24 hours to give you enough time to observe for any differences. Safe mode won’t identify or pinpoint the erring app so you must do further isolation afterwards.

Now, if the problem remains even when the phone is in safe mode, the next logical step is factory reset. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally

My S7 worked perfectly for a couple of days. Then it froze and I did a hard reset. It came up with the Samsung Galaxy powered by Android screen. It did not vibrate or play any sound. The blue light is on. If I try a soft reset it doesn’t respond. If I try a hard reset it goes black and comes back on. If I hold down the hard reset keys it comes up with Warning A custom OS can cause critical problems press the up key to continue. The down key to restart phone. The down goes back to the Galaxy Samsung S7 screen the up hey comes up with Odin page downloading do not turn off target. A hard reset takes it back to the Samsung galaxy page. Help. — Sue

Solution: Hi Sue. We’re confused here. What exactly do you mean by hard reset? In our blog, hard reset refers to a combination of hardware buttons that a user presses in order to access Recovery mode and perform a factory reset (like the steps provided above). If this is what you mean by your “hard reset,” then the next logical step for you is to contact Samsung and ask for either repair or replacement. There’s nothing that you can do on your end if the phone continues to refuse to boot up normally.

Problem #3: Can files be recovered from a Galaxy S7 if the screen is not working?

Was charging my phone wirelessly overnight. Woke up in the morning to a green stripe on the right edge next to my clock. When I picked it up it was hot, like very hot. I went to swipe and unlock the screen and the screen went black. With green and pink lines on the right edge now. The phone itself is responsive. But the screen is gone. I’ve reset based on what I would remember but since I can’t see anything I cannot do anything other than the reset. Is there any way I can recover the data from the phone? They are sending me a new one today but I do not want to lose years of photos and contacts. — Marriaga

Solution: Hi Marriaga. In order to move files between a Galaxy S7 and a computer, you must enable transfer mode first on your phone. Since the screen is gone now, that’s impossible to do at this time. If those files were not saved on another device or cloud service before, they’re gone. There’s just no way to recover them.

To prevent this problem from happening in the future, always keep it a habit of saving a copy of important files somewhere as electronic gadgets and storage devices like SD cards can fail anytime.

Problem #4: Moving photos from Galaxy S7 to a computer

I wrote you previously…I am weary of phone issues on the Samsung devices. There are 600 plus pictures on phone, yet when I put the settings for DCIM, I can only view, not transfer! It’s whited out! Originally I could select import, NEW etc. No transfer options at all. I cannot even empty card. It does not show … in fact, message IS there are NO Files! The camera no longer show to be connected. I am offered Dropbox…I already have Windows pictures files, Picasa files,.. same pics are on pc in at least three places. WHY do I want to “sync” with the clouds, dropbox? To give the government access to all my files? I would just like the photos OFF the device! Thanks. — EJ

Solution: Hi EJ. We don’t know who you were talking to before us but if they suggested that you try Dropbox to move files from your phone, that’s probably because your device has lost the ability to do so in the first place.

If you have a Windows computer, these are the basic things that you must do to transfer files from your Galaxy S7:

  1. The first step is to connect your S7 again to your PC via USB cable. Once your phone is recognized by the computer, you can already start moving your files such as music, pictures, and other contents. To easily restore contents after the reset, you can create new folders specific for each type of file on your computer. For example, you can create a music folder for storing music (audio) files copied from your phone to your PC.
    • Insert one end of the USB cable to the charger/accessory port located at the bottom of your phone.
    • Insert the other end of the USB cable into an available USB port on your computer.
    • Remove the USB cable from the charging head to access it when necessary. (The device driver software will then automatically install on the computer the first time you connect your phone to it.)
  2. On your phone, drag the status bar down to show to notification panel.
  3. Select a file transfer option. (An indication that your phone is already accessible through your computer is a message prompt that says “Connected as a media device” or “Connected as a camera.”)
  4. Tap “Connected as a media device,” and then check the box next to Media device (MTP). By then you may begin moving contents from your phone. Hint: Generally, “Connected as a media device” is an option used for most file transfers. If you want to change this option, simply tap the Notification in the Notification Panel. Doing so will open the USB computer connection screen wherein you can tap to select any of your preferred option.
  5. To start copying contents, click the option to “Open device to view files” on your computer.
  6. Navigate to the desired contents on your phone.
  7. Drag and drop the files into the selected folder to your computer.
  8. When you are finished copying all important files, safely disconnect your phone from the computer.

If you have a Mac, the steps should be slightly similar but the general steps should still be the same.

If the above steps won’t work, then go ahead and use the suggested use of cloud services. If you don’t want to do that, then there’s nothing that we can do about your issue.

Problem #5: Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages

Hi. No one seems to have an answer so this is my last resort before buying a new phone. My phone is in mint condition — never dropped and no damage. Within the last few months maybe, this thing will not load any dang videos and sometimes photos when it feels like it. it moves so slow, and sometimes take like 5 mins to load a page — dial up style (first world problem). It is constantly switching back and forth between Wi-fi and the LTE network and there is never more than 2 “bars”. I’m at a loss here. It can’t be the internet connection since this happens everywhere I go no matter what. Please help! — Kailey

Solution: Hi Kailey. Have you tried wiping the cache partition yet? Follow these steps:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If this won’t change anything, try a factory reset (steps provided above).

Problem #6: AT&T Galaxy S7 won’t update when connected to T-Mobile network

I have a new, not refurbished, Galaxy S7. It is an unlocked ATT phone which I am running on a T-Mobile network just fine. My issue is that I can’t receive updates on the phone. Everytime I check for updates, it get a message saying the phone is up to date and that I can check back in 24 hours. I contacted ATT and got thru to tech support, who immediately passed me thru to T-Mobile. As this is not an unlocked T-Mobile phone, I can’t update there. Does that mean I can never update this phone? I would like to update to Marshmallow, since that is available. — Linda

Solution: Hi Linda. You’re right. You will never be able to receive OTA (over-the-air) updates unless you re-register this phone to AT&T network. If you want to update to Marshmallow, you must do it manually via Odin mode. Manual installation of a firmware has its risks if not done correctly so make sure that you follow everything on the guide. Use Google to search for guides on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Android Marshmallow problems and solutions

Android Marshmallow

Just like any other Android versions, we anticipate problems with the #Android #Marshmallow (#AndroidMarshmallow) operating system on a wide range of devices. Below are some of the reported troubles with Google’s latest Android Marshmallow firmware:

  1. Galaxy Note 5 slow to or won’t send SMS
  2. Unable to access Galaxy Note 5 Message Center
  3. Galaxy Note 5 keeps forgetting apps selected as default
  4. Galaxy Note 4 unable to update to Android Lollipop or Marshmallow
  5. No update to Android Marshmallow yet for Galaxy Note 4
  6. Back and Recent Apps buttons on Galaxy S6 not working
  7. Micromax Canvas A1 app issues after updating to Android Marshmallow
  8. Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically
  9. HTC M8 has missing apps after updating to Android Marshmallow
  10. Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 slow to or won’t send SMS

I LOVED my Note 5 but I had to return it and downgrade to a Note 4 ? . When I was on a call I couldn’t use the internet. If I sent a text message it would take forever to send or it just “failed” to send. I could not use any other applications that required mobile data while in a call. Please let me know what needs to be done so I can upgrade again. Thank you! — Zulma

Solution: Hi Zulma. An issue like yours can be caused by a bug on the operating system (in your case Android 6 Marshmallow) running on your device. Make sure that you wipe the cache and data of the messaging app you’re using first. These are the steps to perform it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the name of the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Unable to access Galaxy Note 5 Message Center

Recently purchased Note 5 (Verizon) Unlocked from USA and started using it in India. Everything works fine except outgoing text message. I am able to receive text messages though. When I contacted the mobile operator they are asking me to update Message Center Number, but I’m not able to see any option to update that. Is there a way to update the Message Center Number or any other solution to fix this problem? It’s really annoying when I’m not able to send text message. Thanks! — Rajesh

Solution: Hi Rajesh. The general method of accessing the Message Center option for a Samsung device can usually be done by going to Open Messages app>Settings>More Settings>Text Messages. If you are unable to go to the message center option this way, make sure to call your wireless provider so they can assist you with it.

Problem #3: Galaxy Note 5 keeps forgetting apps selected as default

So just like my Note 3, every time I’m doing something and i push the Home screen, it always asked which screen to go to. Shows up kids, easy Touchwiz, and the normal touch wiz. Every time. I have to select the one everytime and a pop up states if you want to change the default go to app and etc… but the default doesn’t save. I have cleared the cache and data practically starting phone over and it does the same. Please help. — Drew

Solution: Hi Drew. This issue is caused by any third party software that regularly deletes the phone’s system cache. Apps in the same category as Battery Doctor, Clean Master, DU Speed Booster & Antivirus, etc, often wipes the system cache in order to supposedly make a device faster. Keep in mind that wiping the system cache also deletes your customization and selected default apps. We recommend that you stop using battery power enhancers or the likes of the mentioned apps above. While wiping the cache is a good maintenance practice, doing it once every few months would suffice. Your phone does not need a wipe every other day as what these apps usually does.

Problem #4: Galaxy Note 4 unable to update to Android Lollipop or Marshmallow

Hi thanks for the help. I’ve gotten an unlocked Samsung Galaxy Note 4 originally on AT&T but now my SIM is ‘3’. I currently have Android KitKat and want to upgrade to Lollipop or even Marshmallow but EVERYTIME I try to do so it comes up with this message “software update interrupted. Try again in 24 hours”. 

Please help. I’ve tried connecting it to Kies using the USB attached to a computer but even then it doesn’t have any ‘available updates’.

What are my other options? Thank you! — Joannes

Solution: Hi Joanne. Over-the-air (OTA) updates depend on a schedule set by your wireless carrier. If the phone is unable to, or initially detect an update but fails to download it completely, the issue may be server-related. Make sure that you talk to your carrier about the issue so they can advise you properly.

As far as we know, there’s no known Android Marshmallow update for Galaxy Note 4s yet. It may take several months at best for it to become available to your device. Again, make sure that you ask assistance from your provider on how to best update your Note 4.

Problem #5: No update to Android Marshmallow yet for Galaxy Note 4

Phone  (Note 4) won’t update to Marshmallow for some strange  reason. — Christopher

Solution: Hi Christopher. As mentioned above, there is known official update by any carrier yet for Note 4 devices. Kindly call your carrier when it will be made available for your device.

Problem #6: Back and Recent Apps buttons on Galaxy S6 not working

For some reason, my back button on my S6 doesn’t function properly. It performs the same action as the recent apps button. That is, both the recent apps button and back button bring up recent apps.

I tried downloading “All in one gestures” app to see if the app would override the error and restore the functioning of my back button but this does not seem to work either. — Niv

Solution: Hi Niv. Both the Back and Recent App buttons are soft keys so the issue might be software-related rather than hardware one. Make sure that you do a factory reset to see if the operating system has been corrupted. For reference on how to do a factory reset, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #7: Micromax Canvas A1 app issues after updating to Android Marshmallow

Hey urgent help needed. I just updated my Micromax canvas A1 (Android One) to Android Marshmallow. Almost half of the apps are not starting, they stop when opened… The apps which starts, gets back to its default settings when closed and reopened..! My contacts aren’t visible, no call logs either….

Please help..! I can’t afford to reset my phone too. — Harsh

Solution: Hi Harsh. If app issues started appearing after doing a software update, the first thing that you can try is to delete your device’s cache partition. Although any major Android update is designed to automatically replace the system cache, this doesn’t happen all the time. Manually clearing the cache partition often times resolves most app-related problems after an update. Here’s how to wipe your phone’s cache partition:

  • Switch off phone
  • Press Power button and Volume Up button simultaneously.
  • Select Recovery mode [VOLUME_UP to select. VOLUME_DOWN is OK].
  • Wait for Micromax logo and then a Dead Android with Test “No Command”.
  • Now hold Power button then tap Volume up button (in that order only) and leave it.
  • Congratulation! You are now in the stock recovery!
  • Select Wipe cache partition option.

You can also go wipe the phone clean in recovery mode if needed. Simply select wipe data/factory reset option. If you want to perform a factory reset, make sure that you save your personal data first (photos, videos, contacts, etc).

Problem #8: Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically

Hi. I was wondering if, by any chance, you guys could help me with an issue. Google couldn’t help me and I didn’t know where else to turn.

I have a Nexus 6P with Google Project Fi. At work I get free internet (Wi-Fi) throughout the apartment complex. The coverage is pretty good except inside our maintenance shop, so we put a Linksys router inside to connect devices when we are inside the shop. My phone connects to the router just fine, but then when I leave the router’s range and come back, my phone will not connect automatically. I check it and all it does is “connecting… Getting IP address… Saved” and that’s it. And I can “forget” it and reenter the password and try again but it will do the same…The ONLY way that it will connect is if I turn the phone off and then back on. Then it will connect automatically, but I hate to be resetting the phone over and over.

The router supports 2.4Ghz and 5Ghz, so I went and turned off 5Ghz to see if that helped, but it didn’t. As far as other Wi-Fi connections, like the one outside the shop, it works fine and connects every time, as well as when I visit other family members, it connects and reconnects fine.

Also, at the same time, other co-workers phones and laptops that have this Linksys router, they connect and reconnect fine, so it seems like the issue is only between my phone and this router in particular. Any ideas? I would greatly appreciate any help.

Router Linksys Model EA6900 V1.1

Phone Nexus 6P Android 6.0. Thanks! — Sadoc

Solution: Hi Sadoc. Try to wipe the phone’s system cache first to see a difference. We’ve seen other Samsung devices with similar problems in the past and the issue was effectively resolved by wiping the cache partition. This is also especially helpful if you recently updated to Android 6.0 (Marshmallow). Here’s how to do it:

  • Power Down the Nexus 6P.
  • Boot the Nexus 6P into Fastboot Mode.
  • Boot the Nexus 6P into Recovery Mode.
  • Press the Volume Down Button to Control the Highlighter.
  • Highlight the ‘Wipe Cache Partition’ Option in Recovery Mode.
  • Then Press the Power Button to Select This Option.
  • Make Sure the ‘Yes’ Option is Highlighted.
  • Then Press the Power Button to Select This Option and Confirm the Wipe.
  • Wait Until the Nexus 6P Wipes the Entire Cache Partition.
  • Make Sure the ‘Reboot System Now’ Option is Highlighted.
  • Then Press the Power Button to Reboot the Nexus 6P.

If wiping the system cache won’t help, consider doing a factory reset to see the difference. These are the steps:

  • Open the Settings App on the Nexus 6P.
  • Then Scroll Down and Tap on the ‘Backup & Reset’ Option.
  • From Here, Tap on the ‘Reset Phone’ Button At the Bottom.
  • Tap on the ‘Erase Everything’ Button.
  • And Then Wait for the Nexus 6P to Reboot and Perform the Factory Reset.

Problem #9: HTC M8 has missing apps after updating to Android Marshmallow

I just updated my M8 GPe phone to 6.0 Marshmallow, and now my email and text messaging apps don’t exist. Even in settings, apps, all… They are not listed. How can I restore the original text and email apps? Or would I be better off to try out custom apps for this ? — Kirk

Solution: Hi Kirk. Something must have gone wrong during the update which affected the missing apps. Just like others above, make sure that you wipe your phone’s cache partition and do a factory reset. These are recommended software solutions for any issues arising after a major update.

Problem #10: Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

I’ve recently flashed Lollipop 5.1 on my Sprint S3 and it ran great for a few weeks. I then flashed Marshmallow 6.0 and the stock gaaps package. It worked fine for a few days then started going nuts. It won’t stay on. It goes to reboot screen and just randomly shuts off. I’ve wiped cache, dalvik, and factory reset and still i run into this problem and this hasnt been the first S3 that I’ve experienced this with.

I’ve searched and have no answer. Please help any help would be much appreciated. Thank you in advance. — Ivan

Solution: Hi Ivan. The Samsung Galaxy S3 was designed to work optimally with older Android versions (Jelly Bean and KitKat) but not the recent Marshmallow. We haven’t tested how an S3 works with Marshmallow ourselves so we can only speculate. There may be some hardware limitations on this phone that developers has not anticipated at this time. The fact that you must be using an unofficial Marshmallow update can also cause potential issues. You have to ask assistance from the developer that released the firmware so they can iron things out.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 keyboard lag issue when receiving and sending SMS, other issues

Hello Android community. Here’s another article that covers some #GalaxyS7 issues reported by some readers. If you tried to contact us but don’t see your issue published yet, continue watching for more of similar posts in the near future.

s7

In the meantime, there are the specific topics we discuss here today:

  1. Can’t access camera settings menu after Galaxy S7 installed an update
  2. Galaxy S7 is unresponsive
  3. Galaxy S7 bootloop issue
  4. Galaxy S7 keyboard lag issue when receiving and sending SMS
  5. Galaxy S7 in China only showing EDGE network
  6. Water damaged Galaxy S7 keeps showing SIM card needs to be inserted | Galaxy S7 screen not working properly after phone got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Can’t access camera settings menu after Galaxy S7 installed an update

Hi. I am having a problem with my camera settings menu. This is for a Galaxy S7 which I purchased in May 2016. Something updated on the phone — I don’t remember what might have happened before this issue — and then I noticed my camera was making the click sound when I took a picture; this is an option which I had turned off when I got the phone. So I tried to adjust the settings and there is a problem. When I click the gear icon, the settings window pops up for 1 second and then disappears (it goes back to the camera mode). I have tried clearing my data and cache, a soft restart, rebooting in safe mode, and using Advanced Task Killer. I really don’t want to have to reset to factory settings or send it in for service for just this. Can you help? Also, if I do have to back up the phone using Smart Switch (before doing one of these more severe steps), I’m not clear on what I’m supposed to select from this website in order to back up the phone to my computer: https://www.samsung.com/us/smart-switch/ Thank you. — Melissa

Solution: Hi Melissa. There are 2 necessary things that you must do if you notice problems after an update — wiping the cache partition and performing a factory reset.

Wipe the cache partition

The first one is intended to ensure that the phone refreshes the system cache, an important set of temporary files needed to load apps quickly. Sometimes, updates can make existing system cache corrupt or outdated. To minimize potential bugs, make sure that the system cache is fresh. Here’s how to do that:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Factory reset

The other solution that you should try is factory reset. We don’t know what other software troubleshooting solutions you’re expecting but factory reset should be one of them. Doing so will ensure that your phone runs a clean firmware as well as restore all software settings back to a known working configuration. There’s no set of software tweaks specially tailored for a camera issue you’re describing here. You either do factory reset or not.

Smart Switch

This page gives a short description of available smartswitch versions depending on the gadget you’re moving your files to. At the bottom part of the page, there are clear explanations on which version to use — Smart Switch Mobile, Smart Switch for PC or Mac, and For other devices, use the Kies app. If you’re planning on transferring your files to a computer, then select one of the two available options under Smart Switch for PC or Mac. Once you click on the link, your computer should start downloading the installation files. Simply follow the instructions once the program has been installed.

Problem #2: Galaxy S7 is unresponsive

Hiya, I’ve owned my S7 for about 6 months now, and the issues arose about 5 months ago. Until now, I’ve been following the instructions I found on this site, which have been extremely helpful. As time passed, however, my phone has only gotten worse. My phone freezes, crashes, and reboots in a vicious loop so frequently that I’m lucky if I use my phone for 20 minutes without a crash occurring. If I’m unlucky it won’t make it to the lockscreen before crashing again. Sometimes a reboot will reset my system preferences. And last night, the phone has become completely unresponsive. Holding down the POWER and VOLUME DOWN buttons won’t work anymore and it won’t turn off either. The Samsung Galaxy S7 starting screen had a glitchy and pixel-ly purple line striking it. If you can, please help! I’m afraid I’m at my wits end. -Lisa (P.S. I don’t recall what my android version is, and I wish I could check what it is) — Lisa

Solution: Hi Lisa. If you’ve been having intermittent problem for months now, you should not wait until the warranty has expired before calling Samsung or your carrier to demand for a replacement.

Also, if your phone has become totally unresponsive now, then there’s nothing much than we can do for you. Try doing a hardware button combination to boot the phone in a different boot mode like Recovery mode, download mode, or safe mode. Below are the steps on how to do each of them.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Contact Samsung or your carrier

As mentioned, if nothing changes after you try all the hardware button combinations, then your only resolution lies on getting a replacement. Call Samsung or any relevant party for unit replacement.

Problem #3: Galaxy S7 bootloop issue

Hello, I have had a Galaxy S7 for 2.5 months, and about a month ago the screen froze on me and I could not power it off. I ended up holding the Power and Volume Down keys to get it to reboot, and then it got stuck in a reboot cycle. I got it running again, but then the same thing happened and the next time I believe it was frozen on the Samsung Galaxy S7 startup screen. Since then I have tried: Master/ Factory reset…problem persists. Factory Reset without loading any 3rd party apps…was good for about a week, then problem came back. Booted phone in Safe Mode (following your instructions)…problem persists. Deleted system cache (following your troubleshooting instructions)…problem persists. According to your troubleshooting instructions, I should now take this in to my provider to have it repaired. What should I do or tell them to ensure that the repair shop doesn’t just do a factory reset and after a couple of days say that everything is fine and send it back to me without the actual problem being resolved? When I tried to drop it off for repair previously, the provider has told me that it’s likely a problem with my apps or a corrupt file, but I believe that booting it in safe mode disproves that theory? Any help or advice you can give me would be appreciated. — Diane

Solution: Hi Diane. Phone technicians are like medical doctors; they need as much input from the user in order to diagnose the issue. So our advise when bringing the phone to them the second time around is to give them the full history of your device, including obvious causes for hardware malfunction like water exposure, heat exposure, or times it fell. Technicians need some basic information to give them an idea where to start looking for the trouble. For example, if you dropped the device prior to the issue started occurring, you should mention it so they can check common vulnerable solder joints first.

And by the way, if your device is only a couple months old, we highly recommend that you go for a replacement from Samsung instead. Keep in mind though that Samsung will only honor the replacement warranty if there’s no sign of misuse, like a visible scratch, tampering of software or hardware, or water damage.

Problem #4: Galaxy S7 keyboard lag issue when receiving and sending SMS

Hi. Every time I am texting, and am in the middle of typing a text message and I receive another text message, my phone’s keyboard lags and I am unable to type until the full message has been received with a notification. And then after my phone catches up, I am able to text again.

Also, after I send one text message and go to send another, my keyboard lags and stops working until the message has fully sent and then it catches up and I am able to text again. I know it is a small issue but it is really annoying and an inconvenience when texting. — Cole

Solution: Hi Cole. Make sure that you clear the cache and data of the messaging app you’re using. Here’s how it’s done:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  • Once in there, look for the application and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem #5: Galaxy S7 in China only showing EDGE network

I have bought a Samsung Galaxy S7 after I so tragically lost my S6 at the beach. I got the device from my home country Cyprus and I have moved to China. I got a SIM card with mobile data from China mobile but the internet speed is so slow. It is the lowest and I get the E signal everywhere, which hardly even works. I can’t even connect to my VPN most of the times.

Also, I can’t use the mobile data as a hotspot for my laptop. I have been to the store and they said that my device supports only up to 2G speed. The phone was not even locked when I bought it back home. The SIM card works ok but the internet is unbearable. Shall I change carrier? Or is there something I can download on my phone to speed things up? I am reallyyyy desperate here and would really appreciate your suggestion. I can’t bear thinking I got a mobile less than a month before which I can’t use it for anything… Thank you! — Marlen

Solution: Hi Marlen. There’s no app or software hack that can help improve mobile data speed if E (which represents Enhanced Data rates for GSM Evolution (or EDGE)) is the only signal your carrier is offering in your area. EDGE only supports a maximum theoritical speed of 217 kilobits per second, which means it’s hardly able to even load a webpage decently. If you want to have at least a workable mobile data for browsing so you can also use hotspot, you must be in an area with a good 3G network coverage. If your current carrier does not offer 3G in your location, find a carrier that does.

Problem #6: Water damaged Galaxy S7 keeps showing SIM card needs to be inserted | Galaxy S7 screen not working properly after phone got wet

About 3 days ago I had noticed my Samsung was telling me I needed to put a SIM card in my phone. Which confused me because I forgot that I could even take out the SIM card. I had taken the SIM card out and replaced in back in the slot. But it still kept telling me there was no SIM card in my phone. After a couple of hours I tried to unlock my phone and the screen started glitching and showing all sorts of colors. After my phone’s screen would remain all black, even though I could tell it was unlocked. I believed I had caused it to get water damage. Since it has been raining where I live tons recently and It may have gotten wet while I was outside. However, over the last 24 hours I have turned it off and left it in some rice over night and it is still glitching. It is not as bad as it was 3 days ago (since I am currently typing on it) but I can tell it is still not working properly. I really hope you can help me figure out some solutions I could do to fix my problem. Since I do really love this phone. Thank you for your time. — Zoei

Solution: Hi Zoei. Water damage can lead to all sort of problems. The persistent SIM card error you’re getting may be a sign that the SIM card slot has malfunctioned after getting wet. The same is true for the screen glitch. Bring the phone to a repair shop so a technician can check if the phone can still be saved or not. Our blog does not provide hardware diagnostics and solutions so there’s nothing much that we can help.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not showing SMS notifications, other issues

S6 Edge Plus

Hello TheDroidGuy community! Here are some of other #GalaxyS6 issues we’ve gathered for you today. If you want to look for other articles that answers more issues on this device, please head over to this page.

  1. Galaxy S6 closes apps all of a sudden
  2. Galaxy S6 not showing SMS notifications
  3. Galaxy S6 Edge Plus won’t charge and go beyond 0%
  4. Galaxy S6 going into boot cycle/ boot loop
  5. Galaxy S6 video issue when brightness is adjusted
  6. How to configure Comcast email on Galaxy S6 to use IMAP

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 closes apps all of a sudden

The app that I am using on the phone will suddenly close and the home page will appear. If I re-open the app it either instantly closes (or does so after a short delay) and the phone reverts to the home page. Once back to the home page the Recent and Back keys light up intermittently and the phone makes a clicking sound. I have re-booted the phone in safe mode but the problem persists. It used to happen every few days but now it is occurring with increasing frequency, twice today alone. The only solution (albeit temporary) is to restart the phone. The phone has been used for less than 6 weeks and was bought from new. — Paul

Solution: Hi Paul. There’s only one thing that you can do to see if it’s a software problem — factory reset. The operating system may have been corrupted or may not be working properly. For easy reference, here are the steps to perform a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t fix the problem, it’s highly possible that there’s a hardware problem. Bring the phone to Samsung for a warranty repair or replacement.

Problem #2: Galaxy S6 not showing SMS notifications

My Galaxy S6 now says I have a new text message. I do NOT.  And I could deal with it, except that now as new messages really do come in I get no notification at all. I happen to check the time an hour later, and it says two not one anymore. So this is unacceptable. 

I tried a fix involving “Hangouts,” but that didn’t fix it. I CANNOT do a reboot or restart, WHATEVER if it will delete my text messages and here is why…this is my BUSINESS phone.

It currently takes phone calls from two numbers, and text from one. The texts from my customers go back YEARS. The info in there is ESSENTIAL to have on hand if they contact me in the field. I need to know if my work is covered by my warranty, which the date on the text will tell me, in addition to what I did then, what I charged, etc. I am not about to delete my livelihood. 

So this is a glitch with the phone itself or something, considering I didn’t change any apps or anything of the sort for a long time now.

Help would be appreciated. — Toni

Solution: Hi Toni. We don’t have any clue as to what goes on in your phone so you need to perform some troubleshooting to isolate possible causes. Before you proceed, you want to make sure that your important files and messages are saved somewhere.  If you have a computer, make sure that you create a backup of your photos, videos, contacts, text messages, etc via Kies. If you don’t have a computer handy, try using Helium app from the Play Store to back up important stuff. It is important that you ensure you have properly created your backup before doing any of our suggested steps. We are not liable for any data loss that may occur following our steps.

Once a copy of your files have been created, prepare the phone for troubleshooting.The first one is to delete the app cache and data. If you use Hangouts or the native messaging app to send and receive text messages, you can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tapping the Clear Data button will erase everything from the messaging app so make sure that your important text messages are saved somewhere before doing this.

After deleting the cache and data of the messaging involved, observe how the phone behaves when handling text messages for a full day. If nothing changes, the next potential solution is to delete the cache partition. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, make sure to do a factory reset (steps are provided above) if the issue remains even after wiping the system cache.

Problem #3: Galaxy S6 Edge Plus won’t charge and go beyond 0%

i have a Galaxy Edge S6 Plus for about 2 months now and last night i think i was playing Pet Rescue Saga or i am Instagramming. ) can’t remember since I’m sleepy that time) the battery was at 65% at that time. i thought that i’ll charge it before sleeping but i forgot and i fell asleep playing on my phone. i woke up at 5.30am and saw that my phones battery was completely drained and won’t turn on. So i charge it and leave it. At 7 in the morning i checked it up and still 0%. The 0% was just blinking. i tried to open it to see if i can open it and charge. it will just pop up the Samsung logo and my phones unit and then back to 0% and the blinking 0% logo and charging. it’s been 4hrs and still 0%. And i’m panicking now 🙁 HELP PLEASE 🙁 — Roxane

Solution: Hi Roxane. Try charging your phone using another charger or USB cable. If you have a car charger or a computer, you can also test if the phone still charges when connected to either one of them. If nothing works, make sure to have the phone checked by Samsung or a qualified third party shop.

Problem #4: Galaxy S6 going into boot cycle/ boot loop

I have been experiencing issues with my phone going into a boot cycle. Originally I thought this was a hardware problem with the power button or the battery.

I first started by clearing the partition via boot menu, not the issue. I uninstalled apps one by one, not the issue. There have been some improvements, but it still occurs, on a call for more an 2 minutes. Randomly while using apps. It really started when I noticed the power button was hyper sensitive. The screen was unresponsive to sleep and wake, when it would respond it would go through rebooting itself until I removed the battery. It would power cycle on the charger.

I’ve taken great care of it, no water damage, always in a case, and the original screen protector is still good. — Nicole

Solution: Hi Nicole. The power button of some new Galaxy S6 units tend to be the first one to give up in a lot of power-related issues. If your phone is still under warranty, make sure to go to a Samsung store so they check the status of the power button, or any other hardware involved in power management. They may also have to check if the battery is still working properly.

We know that boot loop or boot cycle issue can sometimes be caused by a software glitch or bug so it will not also hurt if you perform a factory reset (steps provided above).

Problem #5: Galaxy S6 video issue when brightness is adjusted

I use Samsung S6. Apparently this problem is there with all of the same phones (I checked another phone at the store the day after I found out the problem – which was the night I bought my phone). So, when i play videos in my phone on either MX player or the built in video player, the shadows area of the videos look animated. They look fine when I adjust the brightness to the lowest value or the highest value but during the middle brightness values the darker areas of the video (the clothes behind the door which is in low light, the corners of the cars which are darker than the person sitting inside, the hands that are behind the wheel in the shadows where the driver is looking outside, etc) goes green or red apart from the regular way of showing the color present in brighter form.

It happens with games too. as I adjust the brightness I could see the color changing from green to red where there shouldn’t be any green, but everything looks OKAY at full brightness.

P.S. I am a videographer, so when I first showed it to my friends they didn’t see it until i pointed the areas with my finger, honestly it’s been a frustrating experience. I hope you would come up with something. — Ruman

Solution: Hi Ruman. The accuracy of how an Android phone renders a picture or a video does not exactly fall within our “scope” of support. This type of thing is best fixed by the hardware maker, which, in this case, is Samsung. Please contact them and ask for ways how to better fine tune the display of your phone.

Problem #6: How to configure Comcast email on Galaxy S6 to use IMAP

Because I do not want to have emails that I send to Trash on my S6 to also be sent to Trash on my Comcast email server so that I am unable receive them on my desktop running Outlook when I get home and start my desktop, I switched my email account on the S6 from IMAP to POP3.

I was advised to do this by Comcast tech support.

My problem now is that I cannot Send any emails from my S6 with the POP3 incoming server setting. So I’ve switched back to IMAP and guess I just have to be careful about not Trashing any email message on my S6 that I may want to receive and read in Outlook on my desktop.

Is it possible to send & receive emails on my S6 with a POP3 incoming server?

Thanks for any help. — Dick

Solution: Hi Dick. As far as we know, Comcast only uses POP for their email service, which is exactly not very convenient for users who access their emails on multiple devices. In order to use IMAP, you have to switch your Comcast email over to IMAP. Switching over to IMAP is easy but if you also need a reference to manually enter the server settings on your device, please refer to this table (taken from Comcast FAQ site):

Recommended
 Only If Needed
Incoming Mail Server – Nameimap.comcast.netimap.comcast.net
Incoming Mail Server – Port Number993 with SSL ON143 with SSL ON
Outgoing Mail Server – Namesmtp.comcast.netsmtp.comcast.net
Outgoing Mail Server – Port Number587 (SMTP)465 (SMTPS)
SSL Encryptioncheckedchecked
AuthenticationComcast email address and Password required

Once you have reconfigured your Comcast email to IMAP, make sure to delete your old Comcast account from your phone and start over.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S5 with weak or no signal, other issues

One of the issues in this post today is about a Galaxy S5 with weak or no signal, as reported by one of our readers. Network or connection problems of this type are usually hardware-related so there’s not much that an average user can do. Nevertheless, we still encourage you to continue reading so you’ll also see potential solutions that may work in your case.

s5

These are the specific topics discussed in this post today:

  1. Galaxy S5 battery not working
  2. Galaxy S5 cannot boot past the Samsung logo screen
  3. Galaxy S5 with weak or no signal
  4. Galaxy S5 screen won’t turn back on
  5. How to recover files from Galaxy S5 SD card

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 battery not working

My phone has all of the sudden decided not to charge. i have the speed charger that it’s supposed to have and it worked great i noticed that it drained very quickly that day and was acting odd. it went from 12% to 6% to 2% in a matter of minutes, but it was fine all day. Then when i plugged it in, the charging light didn’t come on. it wouldn’t charge. eventually it died. it stayed on 2% for 2 hours and then the charging symbol will pop up on the screen, stay for about 5 seconds, vibrate, then disappear. it will do this continually all night. then by mornings its charged to about 50%. the battery is draining a little faster than normal, but otherwise its fine. wasn’t dropped, no water damage it sat on the counter all day. it just started doing this out of the blue. I’ve tried other chargers and rebooting it. cleared the cache and i have no idea what to do next. It’s almost 2 years old. — Alexis

Solution: Hi Alexis. If you’re still the original battery at this time, it’s probably high time for you to replace it. A Lithium-based battery like the one on your S5 loses capacity after every charging cycle (the process of emptying and charging the battery). Technically, all types of batteries start to degrade the day they were manufactured. Loss of capacity is the function of charge cycle as well as age. The best Lithium-ion batteries can start showing significant capacity loss after a few hundred charging cycles. In most cases, a smartphone battery loses 80% of its capacity after 300-500 charging cycles. Assuming you empty and charge the battery everyday, the current capacity right now must be very degraded. The things you mention here like the erratic battery level, random reboot, and right now, inability of the phone to turn on, are some of the common symptoms of battery malfunction. Replacing the battery at this time should fix the issue easily.

Problem #2: Galaxy S5 cannot boot past the Samsung logo screen

Hi everybody! I had an unlocked Galaxy S5 of Sprint for over a year. Recently, it often auto reboot when using or screen off after waiting time.  It will reboot and  i encounter with 2 cases:

  1. Stuck in boot screen “Samsung Galaxy S5 powered by Android” then turn off with a vibrate and turn on with a vibrate. And it keep repeating.

[IMG=””bootloop””]https://image.prntscr.com/image/459266ab838049c9a6cf24b1678b50d5.jpg[/IMG]

In this case i will remove battery and keep it alone over 2 minutes. then it boot successfully. The device sometimes becomes hot, sometimes cool but it still happen (no depend themal).

  1. It also reboot but no screen on: i heard boot sound. when boot done, the touch screen still work (sound when i touch in lock screen). And i have true black phone.

I tried to boot in safe mode, reset factory, odin with android 5.0, 6.0 but nothing changed. I hope everybody help me. Thank a lot.

My device: S5 900P with stock lollipop 5.0 (OK4- newest lollipop). Knox 0x1″ — Minh

Solution: Hi Minh. You should know that our blog only provides software troubleshooting for Android devices. These software solutions often include factory reset as well as occasional recommendation to flash a different ROM via Odin for cases wherein the phone becomes totally unresponsive. You’ve apparently done them before contacting us so you can assume now that the problem is not software in nature. Either the screen assembly is not working properly, or there’s another hardware component that is failing. Whatever it is, your best option now is to have the phone repaired or replaced. Call Samsung or your carrier for resolution.

Problem #3: Galaxy S5 with weak or no signal

I have an AT&T sim card from Straight Talk. I had a Galaxy S4 and recently bought a refurbished S5 from Amazon.com. The phone seems to be working great expect that I will sometimes have no reception. I used the APN setting I used for my S4 (I had quite a time getting those to work originally with Straight Talk). 

I was very happy with Straight Talk on my S4. I had at least 2 or 3 bars if not full service everywhere I went. Now I cannot get calls or texts most of the day, even in places my S4 had perfectly good reception. Today for example my phone was sitting on my desk, where the S4 would have been fine, and I couldn’t send texts. Then about an hour later it vibrates like crazy because it suddenly had 2 bars of service and was able to send my messages as well as get an hours worth of incoming texts. Then a few minutes later it was back to no service and I couldn’t sent a text. — David

Solution: Hi David. If you’ve installed a lot of third party apps, we recommend that you check if one of them is causing this problem. You can do that by booting your S5 in safe mode. Safe mode is one of the most useful troubleshooting trick for an Android phones. This is a different software environment wherein you can securely uninstall apps and observe how your phone behaves for some time. Safe Mode is usually recommended when an S5 encounters problems like freezing, random reboots, connection difficulties, of if one suspects that one of the apps is problematic. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. If the phone behaves normally while in safe mode, or if texting works fine during the observation period, that’s a confirmation that one of the apps is responsible. Be sure to leave the phone in safe mode for at least 24 hours so you’ll know the difference. To enable Safe Mode, just follow the steps below:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If nothing changes after observing the phone in safe mode, do a factory reset to ensure that there’s operating system-level glitch causing it.

Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. It’s also a great way to get rid of annoying, rogue, or troublesome apps fast.

As a precaution, please ensure that the battery has been fully charged and you have created a back-up copy of your data before you proceed.

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.
  • Once the phone has been reset, observe it for another 24 hours. Be sure not to install any app during this period.

If you have the same situation after a factory reset, the problem must be hardware-related. If possible, have the phone replaced.

Problem #4: Galaxy S5 screen won’t turn back on

The night before this problem occurred, I was watching Netflix on my phone for at least two hours. after that I put  my phone on the charger and went to sleep. The next day, my phone was dying and I kept having to take it off the charger without it being fully charged. Once I was able to settle down, I let my phone charge to 100%. After it was done charging I was texting on Snapchat. Then after that, probably 30 minutes later, I put my phone down to  play with my little cousins . About an hour later I picked up my phone to text someone back  and I pressed the home button to turn it on  but it didn’t. So I hit the power key and it still didn’t turn on. It’s been almost 2 days and my phone still won’t turn on.

I’ve tried all the procedures and it just won’t turn on. When people call me they say  it rings but it doesn’t come through my phone of course  because it won’t turn on. the LED lights are not on, nothing is on! I don’t know what to do . — Raeen

Solution: Hi Raeen. If others can call your number and hear your ringtone fine, that’s an indication that phone is on but the screen remains black. We can’t fix a bad screen by doing software troubleshooting so make sure that you have the phone checked or repaired. Better still, simply ask for a replacement if that’s still an option at this time.

Problem #5: How to recover files from Galaxy S5 SD card

Recently, I saved all my photos to my micro SD card. Today, when I was in my Gallery app, the Gallery app kept freezing and the app would shut down. I restarted my phone, and when it turned back on. I got a message saying “Blank SD card: SD card is blank or has unsupported files.”

Now when I go to settings–>storage, there’s an option to mount my SD card, but when I click it, it only tells me the same “Blank SD card” message.

I wasn’t using all of the memory on the SD card and I have about 1GB of internal storage space left as well. I’m not sure what the issue would be and I really want my files back.

Am I able to recover files from my SD card somehow? — Tina

Solution: Hi Tina. The “Blank SD card” message seems to be a generic error that suggests the device may be corrupted or not working. The best thing that you can do in this case is to unmount the SD card and insert it to another device like another smartphone or SD card reader. If the second device won’t read the SD card either, you can bet the card is gone.

File recovery in this situation depends on the cause of the malfunction. You may or may not be able to recover your files depending on the condition of the memory. We don’t support file recovery as it requires advanced software so try your luck by contacting firms advertising their services in Google.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fixing Galaxy Note 4 power drain issue, other battery power problems

Note 4

No Android user is spared from a power drain issue on their devices. The issue is, most of the time, not caused by poor hardware but rather software. The number and quality of apps running in a device can make or break any one’s experience with an Android device. Buggy updates can also be to blame from time to time. In fact, there are so many reasons why an Android device, like an#GalaxyNote4, leaks power faster than normal. Generally speaking, power-related problems are some of the most common complaints we receive from our community. We hope that this post can shed light on some of these problems.

Here are the specific topics discussed in this article today:

  1. Galaxy Note 4 battery losing charge very quickly
  2. Galaxy Note 4 stuck in boot screen
  3. Third Galaxy Note 4 with same battery issue
  4. Galaxy Note 4 random bootloop issue
  5. Galaxy Note 4 randomly “dies” when not connected to a charger
  6. Fixing Galaxy Note 4 power drain issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 4 battery losing charge very quickly

Okay, so I can be using my Note 4 and the charge will be fine, but once it drops below 50-30%, the shown percent either won’t change for a while or will move very slowly. Then all at once it will drop to around 10-20% and then 5, to dead within a few seconds. No particular apps or anything cause this kind of battery issue. Then it will turn back on at 0 or 1 percent. Sometimes however, it will just die at the 20% mark and not drop fast.

Another issue is seen when using the app SnapChat. The phone can have 50 or more percent but, if trying to send a simple picture on the app, it will immediately shut off and say 0% when plugged in. The SnapChat range really depends on the percentage. Some days it will last until 20%, while others it dies at 65 or 70 percent. — Cody

Solution: Hi Cody. Your first task is to narrow the possible causes why the battery acts this way. An issue like this can sometimes be caused by a software bug. The phone’s physical battery is simply a dumb cell that stores and discharges power. Charging process and power consumption is managed by your phone’s operating system, which can sometimes become corrupted. It is therefore logical to narrow down the causes by doing software troubleshooting first.

Battery calibration is a good way to start here. Battery Stats, an Android operating system feature that tracks battery capacity can sometimes be mistaken. It may at times give the false reading causing the phone to automatically shut the system off. To rectify this, calibrating the battery must be done. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If there’s something wrong with how the phone’s operating system manages power usage, battery calibration should fix it.

If nothing changes though, there’s a big change that you have an issue with the battery itself. Keep in mind that battery loses capacity over time. If you have been using the phone for over a year now and you charge it at least once a day, there’s high likelihood that the battery has simply lost a significant amount of capacity. Try using another battery to see a difference.

Problem #2: Galaxy Note 4 stuck in boot screen

Phone stuck on Boot screen. “Samsung Galaxy Note GT-N7000”. Cannot access the startup menu (Volume up, Home, Power). Phone just cycles off and on to the same boot screen. Tried battery out and hold power key for 1 minute. Can access download screen “Warning – A custom OS can cause etc” and then select “Continue” using the volume up key. Gives screen showing:

“ODIN Mode

Product Name: GT-N7000

Custom Binary Download: No

Current Binary: Samsung Official

then the android green logo followed by..

Downloading….

Do not turn off target”

However, unable to make a successful connection via the USB to Kies 2.6 on the laptop.

Prior to locking up the phone had shown low memory warnings and had also locked up a few times but always recovered. Failed to start after overnight charging. No new software recently installed.

Micro USB card removed.

Can’t seem to access anything else apart from the download screen.

The phone is in mint condition so I’m reluctant to just can it.

Any ideas? — Mark

Solution: Hi Mark. You are left with little to nothing in terms of troubleshooting or solution in this case. Accessing Odin mode is useless unless the phone talks to a computer properly. As it is, you cannot even flash a new or stock ROM to your device so you can boot it back normally. Since recovery mode access is out of the question here, the only thing that you can do is to seek help from Samsung for more advanced troubleshooting or  unit replacement. If this phone is part of your mobile plan, call your wireless carrier for information how to have it replaced.

Problem #3: Third Galaxy Note 4 with same battery issue

Battery won’t charge beyond about 75%. This is the third new Note 4. All 3 have had the same problems. The newest one had they problem from the beginning. I’ve tried 2 factory chargers, 2 generic chargers, multiple outlets, factory resets including formatting the SD card, tried 2 batteries, Ice discharged residual electrical energy from the unit, had multiple Sprint technicians clean and examine the devices and check the batteries. I’ve spoken with Samsung customer support and a Samsung sales rep. The Samsung guys and the Sprint technicians agree that this is a software issue and not related to any physical problems on an individual phone. Neither Sprint nor Samsung will accept responsibility and Sprint is only willing to keep replacing the unit without addressing the problem, moving the problem up the chain of command or providing an upgraded unit. The 2nd unit had the problem immediately and I exchanged it within 1.5 months, after extensive testing. The 3rd unit is only a couple days old. I’m seeking advice and assistance, either with holding Sprint and Samsung accountable or fixing the problem.

Thank you. — David

Solution: Hi David. If this has been the third unit with the same exact problem, a third party app may be to blame. If you installed the same set of apps on all phones, one of them must be behind this trouble. Try doing a factory reset and observe the phone for a couple of days without installing any third party application. This is the best way to confirm our hunch.

Problem #4: Galaxy Note 4 random bootloop issue

Every time I press the power button on my phone, it shuts down and then gets caught in boot loop for a little bit: it starts up again and says “Samsung Galaxy Note 4” and then will shut down and restart again until it finally starts up all the way. It has happened in the past every now and then but has been occurring more and more recently until yesterday when I couldn’t press the power button once without my phone quitting. I have resorted to pressing the home button to turn the screen on and waiting until the screen times out so I don’t have to press the power button to turn the screen off. What should I do? Thanks in advance for your fast reply! — Benjamin

Solution: Hi Benjamin. This may be an operating system issue. Make sure to back up your personal data (photos, videos, contacts, etc) and perform a factory reset. For reference, please see steps below on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #5: Galaxy Note 4 randomly “dies” when not connected to a charger

Hi, my phone is experiencing some major battery issues. In the morning when I wake up for class, I unplug my phone at 100% and go on to my day. The battery drain is normal, but when I open certain apps when it’s not plugged into the charger that phone “dies”. The reason I put “dies” in quotes is because if I wait around 40 minutes to an hour I can turn it back on, it having the same battery as when it “died”. I honestly do not know why it does this, I have a screenshot of the power consumption and it shows a massive dip down to 0% then back up to around 50ish. I deleted many apps I no longer use and emptied a lot of space on my phone, and that seemed like it helped, but it didn’t. When it gets lower that 80% is when it starts to randomly “die”. I have attempted to turn on both of the power saving modes that the phone has pre programed and both dont do anything. — Noah

Solution: Hi Noah. Please see our suggestions for Cody above. Make sure that you do a factory reset before attempting to replace the battery itself.

Problem #6: Fixing Galaxy Note 4 power drain issue

My Note 4 was working fine earlier today. Unfortunately my phone has now crashed. It was performing perfectly fine until my phone was down to fifteen percent. after that when I plugged it in I noticed two things:

  • My phone was still dropping power even though recognizing that it was plugged in and charging.
  • the other problem I noticed was that the screen brightness I could no longer manually adjust. It is now completely dead and plugged in registering that it is plugged in and charging. It is unresponsive except for the blinking LED light letting me know its charging.

When I also press the power it lets me know it’s charging at 0%, it has been this way for roughly 2 hours several different charging cords, wall ports as well as computer ports still no response. While the phone was still functioning i put the phone into safe mode where i was able adjust screen brightness where as before i could not. Unfortunately before i could uninstall the new app (word Crush) my phone died and has been unresponsive except for the above mentioned. — Paige

Solution: Hi Paige. Please follow all the software troubleshooting and solutions mentioned in this post like calibrating the battery, doing a factory reset, or replacing the battery. Any of these three should help you fix the problem.

We noticed that your battery is also draining power even when it’s charging. That can due to a hardware malfunction and has nothing to do with software. Sometimes, a bad charging USB port can cause unnecessary power loss even when charging. If nothing of the three solutions mentioned won’t fix it, have the microUSB port replaced. Better still, consider having the phone itself replaced.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S5 SD card corruption issue, other issues

We continue to receive #GalaxyS5 assistance requests from our readers around the world so here’s another post that provides solutions to some of them.

s5

Below are the specific topics discussed in this material today:

  1. How to fix Galaxy S5 SD card corruption issue
  2. Galaxy S5 lost Whatsapp messages from Kies backup
  3. Galaxy S5 screen showing purple hue
  4. Galaxy S5 won’t come back on and has bootloop issue
  5. Replacement Galaxy S5 charging port not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to fix Galaxy S5 SD card corruption issue

I have a Samsung S5. I have had it for almost two years. About a month ago I started having problems with my SD card. I had a 32GB SanDisk in it. The phone “updated” to Marshmallow and all my problems started. As soon as it updated, the phone told me that my SD card was incompatible. Why all of a sudden did that happen?

So I went to Verizon and talked to them. They said it was because it was a SanDisk SD card and that I needed a Samsung. That the S5 was having problems with the SanDisk SD cards. OK so I went out and bought a Samsung 32GB EVO micro SDXC card. Well… that didn’t work either. So back to Verizon I went. Now they said my phone was bad so they sent me a “new” one. Everything worked fine until a couple of days ago when pictures started to gray out and then boom, the phone told me I had a corrupt SD card again.

I took that card out and put it in my desktop to see if it was really bad and I couldn’t do anything with it. I tried to format it but after waiting two days while it was working I gave up. I tried several things with the card in my desktop but it just wasn’t working.. (too slow or wouldn’t see it) So i believe that the card is really corrupt.

So what exactly is going on with this phone and SD cards? I put another SanDisk 32GB card in it for now and it seems to be working (for the moment) I’m at a loss. I’ve looked at some of your blogs and I can’t seem to find anything close to what I am experiencing. Any ideas? — Bryan

Solution: Hi Bryan. If your SD card keeps getting corrupted in at least 2 phones, we don’t think your S5 is the problem. It’s either something that you do or a third party application that uses it on both devices. SD card corruption can happen due to a number of reasons but the most common cause is usually how a user mishandles or care  for it. We’ve talked in length about this issue in our previous post, so kindly visit this page.

SD cards from reputable companies like Sandisk or Samsung can live longer if you take care of them properly. Make sure that you follow our tips from the other post.

Problem #2: Galaxy S5 lost Whatsapp messages from Kies backup

I was having performance issues. I made a back up on Kies then reset factory settings then restored the back up and it was all good except for the old Whatsapp messages which were all lost. I had some important information on them so I needed the old messages.

I repeated the same process again but after the factory settings reset, and before the restore from Kies, I left the phone for some time so it downloaded the 6.0.1 update. I was about to sleep then I hit install update so by the morning it is ready for the restoration from Kies.

Problem is after this update, Kies is not able to restore most of information, including memos (*.nmm file of the regular memos application, not the Samsung notes) which are even much more important to me.

Plus checklist application with many to do list items that was saved on it.

Plus indeed the whatsapp which is all lost. I am not sure yet what else was lost that I need to restore but I was just shocked to lose all the backup like this. only contacts restored with problems and messages. everything else is gone, like lock screen, desktop, settings, …etc.

HELP! — LZ

Solution: Hi LZ. When it comes to backups, what you see right now are exactly what you get. Most backup apps like Kies don’t create an exact image (clone) of a phone’s software. If you thought you would be able to create a clone of your phone’s software during the backup process, then you are mistaken. Creating a clone of an operating system or disk image requires a special software and procedure. Obviously, Kies does not create a clone of your phone’s software. It only saves three types of phone data: Personal information (such as contacts, memo, planner, call log and message), Content (video, music and photo), and Account information and settings (like Wi-Fi names and passwords, email information, other preferences you’ve set). It doesn’t save the core files that consists apps since you can simply redownload and reinstall them later on.

If the Kies Restore data feature did not give you what you want, then most those missing items must had been left out. Unfortunately, there’s no way to recover them.

Whatsapp messages, like Facebook messages, are stored in the cloud. That means that you can access them in any device as long as you can log in to your account. We are not sure what messages you’re referring to though so if you need more support, kindly ask Whatsapp developer team.

Problem #3: Galaxy S5 screen showing purple hue

I went to bed with a working just fine phone, low battery, so it died before morning. I plugged it up and once it charged, turned it back on. In the upper left corner were these dark shadow looking marks with almost a purple hue around them. My phone still functions normally but this dark purple shadow of marks that looks like everywhere I have ever swiped my phone has been spreading and now covers my entire phone. My screen is much darker even with the brightness turned all the way up. I have taken the battery out and even took the screen protector off thinking that may be it. Because the marks remind me of when you press too hard on a screen? I am also beginning to see the previous page left behind in the background of the screen but it usually fades after a few seconds. Please help, my screen is very hard to see under certain lights now and I really need my phone! Feel free to email me for any further info! 🙂 — Sarah

Solution: Hi Sarah. Your phone’s LCD may be failing at this time. To check, try to boot your phone in download mode since the screen would look different from normal mode. If the screen will look the same even when in download mode, you can then assume that you have a hardware issue at hand. The only way to resolve it is to have the phone repaired or replaced. To boot your phone in download mode, follow these steps:

  • Turn off the device.
  • With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
  • Once you see the warning message, release all buttons.
  • Press Volume Up to enter download mode.
  • Now your device should be in download mode.

Should the screen change and the purple hue is absent in download mode, a factory reset might help you. Follow these steps to wipe the phone via factory reset:

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S5 won’t come back on and has bootloop issue

The screen goes black after it times out and won’t come back on. The power is still on the phone as it responds to touch with vibration and sound. No damage has occurred to the phone.

I have taken out the battery as recommended and that worked for a little while but the problem started again.

Then I took out the SD card and it worked for about 10 minutes but started again.

I tried clearing the cache in the Android version of BIOS (whatever it is called.) This did not help.

I then turned the phone on in safe mode and it works for a little while and then stops. I used safe mode to do a factory reset and it’s still not working.

When I turn it on, the screen displays “Galaxy S5” in an infinite loop. Sometimes it also displays the “Verizon.”

Once it is fully powered on, it goes black. — Reianna

Solution: Hi Reianna. If factory reset did not change anything, try to manually install a stock firmware to your phone. This is the last thing that you can do before you should consider having the phone replaced. For instructions on how to flash a stock firmware to your device, use Google to search for a guide.

Make sure that you use the correct firmware version in order to prevent bricking the phone. If your phone’s screen continues to turn itself off while in Odin mode, then you will most likely not be able to complete the flashing issue. In this case, simply have the phone replaced.

Problem #5: Replacement Galaxy S5 charging port not working

Hello. My USB charging port broke and I couldn’t charge the phone. Tried to change it with a new one but due to my limited knowledge, equipment and experience I must have done something wrong because when I finished it didn’t want to turn on. Since I used a gas lighter/torch to heat up the old USB port in order to remove it (although I put aluminum .tape to protect from overheating the other components), I think I must have fried the EMM Nand memory chip.

I kept on trying to turn on the phone and to charge it.

The battery was empty and I decided to charge it on external charger. I did that for about 20min.

Then I kept on trying to turn on or charge from laptop USB and suddenly the charge indicator on the screen appeared. The battery was 1/3 full but what was showing was not a constant charging indication but instead kind of a flashing Charging Indicator.

Then I removed the charging cable, started knocking on the phone and pressing it in different points while trying to turn it on and ANDROID logo appeared. The phone booted normally. There was no sim and external memory stick in it at that time. I tried to save my contacts and since I could not connect I tried to transfer them via Bluetooth, but the Bluetooth didn’t want to turn on.

After some time my battery was empty again and my phone shut down due to lack of battery.

All my attempts after that to power on the phone or charge it with the USB cable were in vain. I charged again the battery from the external charged to about 3.84V and continued to try to turn on the phone but in vain.

My question is: do I have any chance to revive my phone? I soldered the USB pins a few times to make sure they are in tack and I am pretty sure they are ok.

 Thank you very much in advance for your help and advice! Best regards. —  Angel

Solution: Hi Angel. The answer to your question depends on the true state of your device, or the affected hardware. Frankly, there’s nothing much that we can say. In order to identify where the problem lies, a full hardware check must be done on your device. We can’t obviously do that.  We can speculate on many things here but nothing will really fix your problem unless we take a look at the problem. Also, since your own hardware replacement procedure did not seem to produce positive result, it’s probably time that you let a professional handle the job.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 email app won’t send, other issues

Hello guys! Here’s another list of 4 #GalaxyNote4 issues we’ve received from some of our readers. We hope this material will help others with similar or the same issues.

note-4

Here’s the specific topics we discuss here today:

  1. Galaxy Note 4 in bootloop issue after it fell
  2. Galaxy Note 4 email app won’t send
  3. Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space
  4. Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 in bootloop issue after it fell

Hi Droid Guy. Hope you’re well!

After reading your article on your website on how to get the Samsung Galaxy Note out of boot loop, I was hoping you can help me with my own Galaxy Note 4 problem.

The problem is that my phone got in to a bootloop problem. Well I think this is what is called a bootloop:

When I turn on my phone, It shows the Samsung Galaxy Note screen. It turns black with blue LED light. Then I get the Samsung logo, after which it turns back to the Samsung Galaxy Note screen.. and this repeats itself until the battery is dead.

Two remarks that could influence what is happening, it first occurred last Monday:

 

  • It’s a refurbished model, refurbished by an trusted company. The problem never occurred before.
  • My phone has been smashed around last Saturday while it fell very hard with my bike. The smash my phone made was pretty hard! (screen broke as well).

 

The problem first occurred last Monday, after my battery gone totally empty. I (partially) recharged my phone an tried to turn it on, then it got in to loop.

So I entered the recovery mode from Android. A single reboot from there didn’t work. Also just a cache wipe didn’t have the desired effect. Both times It re-entered the loop.

Then I did a full factory reset, which worked! I could finally start up my phone again.

Of course I wanted to make sure if this solved the whole problem. So i rebooted my phone. It didn’t go into the loop. I turned my phone completely off, turned it on again. No loop!

Last test: I let my battery die completely, put on the charger and turn my phone on. There it was again: The bootloop.

This is all I can tell you. My questions:

  • Can it be that there is physical damage due to the crash I made Saturday, that could lead to the bootloop? (I only read about firmware problems causing loops)
  • If so, shall I tell the service guy to change the battery or couldn’t it be the battery?
  • Are there any other possible causes for the loop to happen? For example that the refurbishing hasn’t been proper or something? (I only have the phone for 2 weeks now)

I really hope you can help me guide to the right area for this problem, so that I can make sure that my phone will be repaired (or maybe even replaced) as quick as possible. Thanks in advance!!

Met hartelijke groet | With best regards. — Björn

Solution: Hi Björn. Most of the time, bootloop is a result of a failed firmware modification but we’ve heard of some bootloop cases following right after a device suffered a bad fall or water damage. Both water damage and shock from a fall can affect devices differently, depending on the malfunctioning components. If this bootloop symptom only started occurring after dropping your phone and you didn’t attempt to modify the firmware (by rooting or flashing), then the problem might be hardware in nature. That factory reset did not change anything is a clear sign of a hardware issue.

Call Samsung and let them examine the device. Even if the issue may be software in nature (which is highly unlikely), at least you should know that your issue will be resolved one way or another. Keep in mind that if they’ll find out that you’ve dropped the device prior to noticing the problem, the remaining warranty will automatically be declared void, which means you’ll still have to pay for whatever solution they’ll do.

Problem #2: Galaxy Note 4 email app won’t send

Hello! My email app stopped working. When I would try to send email from my phone it would error about servers not working. It didn’t matter what email address I was trying to send to.

I tried to clear all the data from my app which then made me re-setup my email address and preferences in the settings.  Now it won’t show any of my emails on my account, there is just a blank screen. There is a button to “Load more emails” but nothing ever loads.  A small circle rotates around on the bottom of the screen like it is trying to load, but nothing ever happens.

What can I do to sync my email account back to my phone? THANKS for helping! — Jessie

Solution: Hi Jessie. Firstly, you want to make sure that there’s no problem on your email provider’s side. You can do that by checking the email accounts in question in other devices like a computer or another smartphone. Make sure that all email functionalities are working, especially the syncing part so you’ll not be wasting time troubleshooting on your phone.

Once you’ve checked that the email is good, the next step is to wipe the phone’s cache partition. The cache partition is a part of your phone’s memory dedicated to keeping the system cache. Sometimes, app or Android updates can corrupt the system cache, which can in turn result to problems. Making sure that the phone has an updated cache can be done easily. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

After wiping the cache partition, wipe the email app data again before setting up the email account. If this won’t do anything positive, wipe everything via factory reset.

Problem #3: Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space

I live in NJ and work in NY. An expensive new Samsung Note comes out, but I could end up with the same issues. Is there such a thing as planned obsolescence with the phone people? I am still without a well-functioning phone, yet I did not buy it. I can’t get calls all the time! People text me, which is more reliable, but they don’t always go through. It’s hurting all my relationships! Do the carriers slow down that too to get you to buy new equipment? Some of my texts don’t come in for hours and I miss a job. I assume it’s the carrier and or the battery. I keep wondering if I should switch to a different kind of phone that is Motorola or LG definitely (not an iPhone) would be an option.

Of course I loved my Windows 1020 Lumina phone because of the camera. I don’t think anything else comes close to the 41 megapixels and shooting in the dark features the animation and such. I really love that phone but it was constantly freezing and shutting off and of course I dropped it before I got a case I only had It a few weeks. It was also not so overloaded with stuff on it yet. But everyone I work with has a Droid phone or Apple phone.

So here is my big problem. I’m probably a killer of computers, laptops, tablets and cell phones. I’m a woman who uses and abuses my electronics, I believe. I take care of them cosmetically for the most part but I don’t know how to back up my stuff, nor clean out my junk. I use my phone and  my computer to capture everything. Pictures I like on the web, every email since 1990, every text, I treat it like a diary. And then I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If I go to the store and all they want to do is sell me a new phone, not help me fix, nor maintain  my current one. I can actually sit on my couch and miss calls that don’t even register in my call log! I don’t know if I’m in some sort of vacuum that AT&T doesn’t reach (I checked their maps, no) but I know I’ve never had this problem with any other phone. My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. So here I am buying new cords, new batteries for phone that rings once or twice then the  call goes to voicemail. I have spent hundreds of hours on the phone with ATT (again no answers).

 It’s very frustrating to have a phone for work that doesn’t work. And of course everyone says “oh you have an old phone, you need a newer phone.” I wonder if it’s planned obsolescence, so you have to get a new phone. I would prefer not if possible. Again I really don’t understand the concepts of computers and phones. people saying you have to delete data or you have to delete apps. I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Sorry but I don’t have any kids to ask. I’m very confused and very frustrated. I can tell you this: I tried to be informed as much as I can by reading forums. Maybe you have information on one of your blogs on how to maintain phones.  Even if I wanted the Note 7 it sounds like inexpensive rehash not worthy of me going out on a limb to purchase it. Waterproof speakers that really sound tinny and not much else.

Any help or guidance would definitely be appreciated maybe. I need Android for dummies or something or maybe I need to switch brands or carriers. I do know that sometimes there’s a cell phone gremlin that comes in the middle of the of the night &  lives in my phone my phone and changes my settings at different times from Wi-Fi onto Wi-Fi off and other changes, TouchWiz, etc causing data overages sometimes too. And I have a virus scanner app! Any help or information or guidance would be greatly appreciated. Thank you for your time in advance. — Lisa

Solution: Hi Lisa. Since you mentioned “planned obsolescence” twice, we feel obligated to give you an answer about it at least. That answer is NO. There’s no such thing as planned obsolescence but due to phone manufacturers’ desire for more profits, they created an artificial need to churn out new products more often. For Samsung and Apple, this means releasing at least 1 flagship model year after year, falsely creating the sense in many phone users that their device becomes obsolete a year after buying it. If by obsolescence you mean your phone’s camera missing a few megapixels compared to the most recent upgrade, then you are no different from millions of other phone users thinking the same way. We don’t want to elaborate on this topic though as a more detailed discussion will rob other readers of precious article space that we can use to answer more concrete problems.

The thing to remember about your observation (that phone manufacturers and carriers appear to be forcing older smartphones to become out-of-date) is that “obsolescence” is subjective. If your goal in getting a cellphone is to boost your ego, improve your social standing, or the mere enjoyment of luxury by using a new gadget, then sporting a Galaxy Note 4 at this time may be out of fashion. Today, smartphones offer a lot of things including:

  • luxury (by getting the newest and most expensive models),
  • convenience,
  • more ways to connect with friends (via social media),
  • organize personal and business life (with the use of apps),
  • entertainment (games),
  • classic functionalities (like the old-school texting feature and, of course, making and receiving voice calls),
  • and even some level of education (by granting easier access to a trove of information called the Internet).

It’s up to you to sort out what you need primarily from your smartphone. If you want all of the things mentioned above, then for god’s sake invest in a new Galaxy Note 7 or the equivalent from other brands. But if you are the one who tends to enjoy life at its fullest (by not spending hours staring at your gadgets screen), a Galaxy Note 4 can already be considered very good. This model can do almost all the needs an average human being needs to survive in today’s digital world. Taken in this perspective, a Note 4 is never obsolete despite Samsung’s new release of the Note 7. Try to re-evaluate the use of your smartphone so you will know what you really need. If all you want to do with your phone is use it to contact friends and family via text and call, or get in touch with them via social networking apps, then your Galaxy Note 4 can offer almost the same level of comfort and efficiency as the new Galaxy Note 7. in this sense, your lowly Note 4 is not obsolete at all.

Now, we know you’re venting your frustrations with perhaps the last few phones you’ve used so far but that doesn’t mean there’s an one-for-all solution for them. We’ve highlighted (in bold) the specific issues you’ve raised here and we’ll provide brief solutions for them. We can’t dedicate this entire post solely as an Android guide for dummies so try to supplement what we give here with more research afterwards.

People text me, which is more reliable, but they don’t always go throughSome of my texts don’t come in for hours and I miss a job. These problems are best addressed by your wireless carrier. SMS and voice calls problems have a network aspect that third party technicians like us can’t check. That the issues happen intermittently suggests that the cause comes from the service side rather than a gadget side. To help your carrier isolate the problem effectively, you must give them as many relevant information as possible. For example, observing if the text problem only occurs when communicating with a particular friend at a particular time or place may help. Taking note of errors or other symptoms will also help. Telling them it’s hurting your relationships may not be that helpful at all though. In other words, the more problem-specific information you can give them, the faster and more effective the help you’ll get.

 

I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If using a new battery does not change the situation and battery drain problem continues unabated, you should consider some smarts. Assuming there’s no hardware problem involved (like a broken charging port or internal component), battery drain issue is a relatively issue to fix. There are many tips and tricks that you can do to effectively resolve battery drain problem. A lot of other websites offer them but you might want to try our brief guide here.

 

My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. Battery drain issue together with difficulty charging and overheating may suggest a bad hardware. Don’t hesitate to call Samsung so they can do repair or replacement.

 

I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Not all apps can use the SD card during the installation. Even if you have a terabyte of SD card space, you will still be unable to install an app designed to be kept in the phone’s primary storage (not the SD card). There are two types of storage devices in a Galaxy Note 4 — the primary storage device (internal) and the SD card (secondary or external). If you get a message during an app installation that it can’t be installed due to lack of space, that “space” necessary for the process refers to the internal storage device and not the SD card. Make sure you free up enough internal storage space before attempting another installation.

Problem #4: Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

Hi. I went on vacation to Italy and after a couple of days my phone got accidentally locked (I had been using lock screen with keypad without problems since I bought it 2 years back). It asked for a recovery password, but the strange thing is that keypad disappeared and there is nowhere I could type in. Only a darker box with blinking cursor, but when touching it, it looks like touch screen is not working. However emergency call button and related keypad is instead working, and I see with long press that I have options for paste and clipboard, but not able to use. I reset-ed password from Android/Devicemanager, but still cannot type it in….

There was an upgrade pushed a 2 months ago, and despite observing some new slowness, there was no instability. Another upgrade was still pending though, and I was not willing to take it, so I suspect something could be related to it.

Is there any way to restore keypad to unlock the screen?

Or is there any option to clear the password or unlock from android/devicemanager? I didn’t setup a Samsung account with findmymobile, which I understand would have given me other option to reset password.

Trying to explore all alternatives before going the hard way with factory reset and losing all data.

Thanks in advance for your help! — Davide

Solution: Hi Davide. The only solution left you here is factory reset. Doing so will wipe everything on your phone but there’s no other way to bypass the lockscreen or restore the keypad. Here are the steps on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 freezing and randomly restarting after installing a system update, other issues

Our post today addresses some of the common issues on the #GalaxyNote4. As usual, these problems are taken from reports submitted by some members of our community during the last several days. We are planning on publishing more other Note 4 issues next week so keep watching.

note-4

In the meantime, below are issues we cover here today:

  1. Galaxy Note 4 freezing and randomly restarting after installing a system update
  2. Galaxy Note 4 shuts down on its own when battery reaches 30%
  3. Galaxy Note 4 turns to charging mode when battery level reaches 70% | Galaxy Note 4 stuck in Sprint logo screen
  4. Galaxy Note 4 keeps booting to recovery mode after installing Marshmallow
  5. Galaxy Note 4 constantly freezes after installing Android 6.1
  6. Galaxy Note 4 stuck in Samsung logo screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 freezing and randomly restarting after installing a system update

I would like to give you some info about my phone, a Samsung Note 4, from Germany. It was working properly and I was very happy about it but last week there was a new update from Samsung which screwed up everything. It is freezing, restarting; especially while watching video or if I am scrolling down at Facebook or another app has visual a lot. But this also happens when I am taking calls or trying to do sth fast in an app. What I did to solve it:

 

  • cleared cache and didn’t work
  • Factory reset–didn’t work
  • removed the SD card – worked for 1 day and still same.

 

I don’t know what else I should do. Please help me guys, it is so annoying that they screwed everything with an update. PS: Current Version- N910FXXS1DPJ3/N910FOXA1DPH2/N910FXXU1DPB1. Cheers from Finland. — Anil

Solution: Hi Anil. First of all, let’s be clear on one thing — Samsung does not release Android updates, wireless carriers do. If you are positive that it was a Samsung update and not the regular operating system update from your carrier, then you should let Samsung know about the problems you’re having.

Secondly, system updates from carriers appear to cause problems but in fact, there may be other factors that are probably responsible. These “other” factors can include incompatible apps, corrupted system cache, malware, and hardware issues. Below are the things that you can do to try to fix the issue:

Wipe the cache partition. Sometimes, updates can corrupt the system cache so forcing the phone to build a new one can sometimes patch things up. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Update apps. A lot of users are quick to install new Android versions whenever they’re around but they often forgot to also update apps. And this is why issues start to manifest afterwards. Updates released by Google and wireless carriers are meant to upgrade the operating system but not the apps. This means that some of the apps that were working fine before the update may suddenly become incompatible, resulting to all sorts of issues. In most cases, updating apps can fix issues. However, in cases wherein issues remain even after an update, the cause of the problem may be something that an average user can’t resolve. You must keep in mind that not all apps are created equal. Some developers may stop supporting their products after some time, making them incompatible with newer Android iterations. If you encounter an issue with an app right after updating the OS and the app itself, incompatibility may be responsible. Make sure to contact the developer if you want to fix an app-specific problem.

Factory reset. Sometimes, updating an app and wiping the cache partition won’t change anything. In this case, you must not hesitate to wipe the phone clean by doing a factory reset. Doing it will not only eliminate bugs but may also prevent new ones from surfacing again.

Re-install good, reliable apps only. After a factory reset, make sure that you take a look at your list of apps and re-install only those that are compatible with the current operating system.

Problem #2: Galaxy Note 4 shuts down on its own when battery reaches 30%

Hi! I’ve had my Galaxy Note 4 since more than a year back. My problem started a couple of months back, not sure exactly but I didn’t pay attention to it. it started out when at under a 30% of battery left, I tried to open the camera to take a photo and the phone would just shut down and not turn back on. At times when I tried to turn it back on it would go on a loop turning on and shutting down as soon as it got to the Samsung logo that appears when you turn on the device. Now this problem has increased terribly, the phone turns off even at 99% charge and won’t come back on. I’ve tried another battery and it does the same. I’ve been told that its more likely to be a problem with the motherboard… any suggestions please? — Alex

Solution: Hi Alex. Before you can say that there’s a hardware problem on your Galaxy Note 4, you must do all the software troubleshooting available. This will ensure that you don’t skip the possibility that software is to blame. Software issues can sometimes be fixed at the level of the user without resorting to external intervention like repair. That said, we want you to do the following:

  • Wipe the cache partition (steps provided above)
  • Boot the phone in safe mode. This will allow you to check if one of your apps is the problem. If battery problem won’t occur while the device is in safe mode, that’s a sign that a third party app is problematic. In that case, you must uninstall third party apps until the problem is gone. To boot in safe mode, follow these steps:
    • Turn off the phone completely.
    • Press and hold the Power key and the Volume Down key.
    • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
    • Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  • Recalibrate the battery. This procedure is meant to teach the operating system how to read battery levels properly. To do it, follow these steps:
    • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
    • Turn the phone on again and let it turn itself off.
    • Charge the phone without turning it back on.
    • Wait until the battery says it fully charged to 100%
    • Unplug the charger and turn the phone on.
    • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
    • Unplug the charger the turn the phone on again.
    • Use the phone until you drain the battery down to 0.
    • Repeat the cycle once.
  • Perform a factory reset. Bringing all software setting to their known, working state is the goal of this procedure. Factory reset will wipe out the storage partition where you keep your photos, videos, SMS, contacts, etc. Make sure to create a backup before doing it. Fore reference, below are the steps that you can do:
    • Turn off the Galaxy Note 4 completely.
    • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
    • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
    • When the Android System Recovery shows on the screen, release the Vol Up key.
    • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
    • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
    • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
    • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.
  • Consider phone replacement. If all the procedures above won’t improve the situation, there may be an issue on the hardware department. It can be a power IC issue or other malfunctioning parts. Contact Samsung or the relevant party so the hardware can be evaluated.

Problem #3: Galaxy Note 4 turns to charging mode when battery level reaches 70% | Galaxy Note 4 stuck in Sprint logo screen

Hi. i have been experiencing this problem for some time now and I’m not sure if i need a new battery or not. So I’m on my phone not even for a long time and after I’m done messaging on an app, it completely shuts down. so then i proceed to turn it back on but it only gets as far as the word Samsung appearing on the screen then it goes back off. It would do that all night only until i plug my charger in.

But even then I’ll try to turn it on and it could be at 70 % and it would just go into charging mode. So then i think maybe i should wait until its fully charged so i wait. At this time i pray it would turn on but it didn’t i get as far as pass the Galaxy then Samsung onto the Sprint logo appearing on the screen . but then it would go straight into charging mode cutting off then the battery logo appearing on the phone then it would charge. Please do help i have been wanting to use my phone for forever now and its pretty big necessity to as well. It’s been off for a whole day now and previously more than a day sometimes as well. Please i would really appreciate it if you could help by the way. i don’t know what version it is. i just know its a galaxy note 4. — Deonathomas1

Solution: Hi Deonathomas1. if your phone is largely unresponsive when you try to turn it on, or doesn’t even appear to boot normally now, there may be little to nothing that you can do at this time. The most that you can do now is to check if you boot it back to a reliable state by using different hardware button combinations. If the phone won’t boot to any alternate modes, or gets stuck continuously in Sprint or Samsung logo screen, you may have an expensive paperweight in your hands. You should consider phone replacement as the only way to get another good working phone.

Alternatively, you can try to use a different battery first to see if the current one is defective. If that won’t work either, try booting the phone in other modes.

These are the alternate boot modes that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy Note 4 keeps booting to recovery mode after installing Marshmallow

I started having problems with my Note 4 right after the last update 6.0.1. Lagging delays, screen response got very slow and the phone would just go black screen. Don’t know if it shuts itself off or just freezes. I flashed the latest firmware using both Smart Switch and Odin. The latest firmware I flashed was N910TUVU2EPJ2_N910TTMB2EPJ2 and both methods completed successfully. I still have the same problems. When I turn the phone on, it either goes to recovery mode and has a downloading message on the screen or it boots up normally and works okay, but when I reboot the phone it sometimes goes to the recovery mode and stays there. Is there anything I can do to fix the phone? Is it something that has to be sent to Samsung repair center? The phone is out of warranty. Could this be a hardware issue? Thanks. — Paul

Solution: Hi Paul. In general, Android troubleshooting is simple — if you’ve exhausted all software troubleshooting, then hardware must be to blame. Since flashing latest stock firmware didn’t work, you can either 1.) install a downgraded but stable Android version (KitKat or Lollipop), 2.) or consider having the phone replaced.

Keep in mind that Android Marshmallow is designed for faster and more capable devices so it’s possible that you may be pushing your phone’s hardware past its performance envelop. Although we know that some carriers are releasing Marshmallow to Galaxy Note 4s, we know that a lot of these devices are experiencing troubles. To be fair, not all issues are due to Marshmallow but most of them appears to surface after this Android iteration was installed. If you don’t want to consider upgrading the hardware at this time, we say you stick to older version of Android and avoid Marshmallow on your Note 4 like a plague.

Problem #5: Galaxy Note 4 constantly freezes after installing Android 6.1

Hi. I have a Samsung Galaxy Note model SM-N910F. it is running on Marshmallow 6.1. When I write a text message or open app or dial a number it freezes and lags and have to leave it for 30 seconds or close apps then reopen them with the power button. This happens quite a few times a day and is really annoying and was wondering what you would suggest. I am trying to find Lollipop 5.1 to try that. the phone has Three software on it so does that mean I have to look for a Lollipop 5.1 on Three network UK? Would you know what ROM version i need to try? I have tried a few Lollipop ROMs but didn’t work just a boot up loop happened. Please can you help me? Many Thanks. — Ian

Solution: Hi Ian. One of the general rules in flashing stock firmware is to ensure that you’re using the correct firmware. So, for example, if you have an SM-N910F, you must only use a firmware for this model. The SM-N910F model can be broken further down into other denominations based on regions or wireless carriers so you must also choose a firmware that’s built for your carrier. Not using the correct firmware can lead to bootloop issue or even worse. We’re not familiar with all firmware versions of Note 4 ROMs out there (as there are thousands of them) but you can start by browsing the correct one from Sammobile.

Problem #6: Galaxy Note 4 stuck in Samsung logo screen

Hi, there!

I came across your website where I found your email address. Was wondering if you can help me with my Samsung Note 4 which is just stuck at displaying the Samsung logo.

What happened prior to problem:

I turned off the phone and changed SIM cards, which required removing the battery, but not the SD card (this is something I do about 1-2x a month and didn’t encounter any problems until now).

The night before, I watched a movie via a free streaming site (my first time to do that using this device).

Problem encountered:

It got stuck at displaying Samsung logo (see attached photo 13220109).

First time it happened, I removed the battery and restarted phone, and I waited a little longer.

After about 10 minutes, this is what happened:

  1. Samsung logo disappeared but instead of going to the SIM unlocking screen, the screen became black (see attached photo 13228119).
  2. The black screen showed icons on top (mobile signal, wifi signal, clock).
  3. It also showed data from my mobile usage app, but instead of showing the data for the new SIM that’s in it, it showed the data for the old SIM that I already removed.
  4. It also showed a message, that the SD card can be safely removed from the device.
  5. I can access the drop down menu once. But after this, the screen became totally unresponsive.

What I’ve done so far:

– Tried restarting without the SD card.  Same result, without #4.

– Tried restarting after pulling out the battery for 30 minutes.  Same result.

– Tried going to recovery mode (Power+Volume Up+Home Key) and restarted from there.  Same result.

(I haven’t tried factory reset yet because I don’t want to lose my data.  Is there any way I can back up while in recovery mode?)

Hope you can help!

Thank you very much! — Glady

Solution: Hi Glady. The only way to create a backup of user files while in recovery mode is if you previously installed a special recovery software (like CWM Recovery). Having this recovery software requires that you root your phone though. If  you don’t have such third party recovery software installed, you’re out of luck, as stock Samsung recovery software does not allow access to /data partition (where user files are located).

We know it’s a hassle but if you want to regain the normal function of your phone, you must do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Bootloop issue after flashing Custom ROM that converts Note 5 to S7, other issues

Here’s another post that covers issues about Samsung’s #GalaxyNote5. Due to the sad demise of Galaxy Note 7, the older Galaxy Note 5 has now become the de facto Samsung flagship for its Note series. This may change next year if Samsung will come up with another Note model. So, in the meantime, we are stuck with Note 5. Not that the Note 5 is a bad piece of electronic device but because it may very well be the last in its line of Note phablets as there are rumors that Samsung may stop producing Note devices.

 

note-5

Well, while waiting for a confirmation of that rumor, let’s address some Note 5 issues in the meantime. Below are the specific topics we bring here today:

  1. How to recover files from Galaxy Note 5 that won’t boot normally
  2. Galaxy Note 5 cellular signal keeps disappearing
  3. How to install old version of Samsung keyboard app to Galaxy Note 5
  4. Galaxy Note 5 “Unfortunately, settings has stopped” error
  5. Bootloop issue after flashing Custom ROM that converts Note 5 to S7
  6. Galaxy Note 5 keyboard app auto-punctuate and auto-space not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to recover files from Galaxy Note 5 that won’t boot normally

Hi. My Galaxy Note 5 crashed; it won’t power up past the LTE screen. I can’t get to my pictures and video. SPRINT sent me a replacement phone and I need to send them my Note 5 back. I’m really upset because i have pictures and video from my kids 1st day of school and my sons 1st football game and much more important photos. Since I’m not technically savvy i didn’t have the photos backed up. The Note 5 doesn’t have a memory card. I’m so upset. IS THERE any possible way we could save the pictures? My phone number is 864-363-4695. I’m willing to pay to get my pictures recovered. — Mmantekas

Solution: Hi Mmantekas. File recovery can be a tricky business and does not always result to a happy ending. That’s because there are a number of reasons that can compromise an Android storage device. A typical Android storage device is divided into parts called partitions and labeled as below:

  • /boot
  • /system
  • /recovery
  • /data
  • /cache
  • /misc

Each partition is designed to store a particular set of files, which may or may not be editable by a user. /data partition is responsible for keeping user files such as photos, videos, contacts, SMS threads, and some other documents. Assuming that this partition is still intact at this time, a special file recovery software MAY be able access it. We capitalize “may” in the previous statement as there’s also a chance that nothing can be done to reach it.

And speaking of special software to use, you want to tap third party services for it. Use Google to find reputable websites to do the job for you.

Problem #2: Galaxy Note 5 cellular signal keeps disappearing

Hello Sir, I am using Note 5 for last one month. it was working absolutely fine but yesterday it drops the signals. I went to the Franchise of my network (T-Mobile); they scanned the network to make it available. Then it was working for almost 8 hours and again drop the signal and shows network is not registered. Again i went to franchise and they showed me the settings>mobile network>network mode and scan the network. Well it picks the signal for just 1 minutes then again drop it. I don’t know if it’s my device problem. can you please help me out? — Farah

Solution: Hi Farah. This may be a SIM card issue so the first thing that we want you to do is to insert your SIM card in another device and observe. If the same situation occurs, it’s either a bad SIM card issue, or there’s something in your carrier’s network that causes the signal to drop out in your area. Make sure that you call your carrier (T-Mobile) and inform them of the issue. They may first suggest a SIM card replacement so you must do that. If that won’t fix the issue either, they should give you an explanation why their signal is unreliable in your location.

On the other hand, if the problem does not occur when you insert the SIM card to a second smartphone, the issue may lie on your Note 5. below are the steps that you can try to fix it.

Wipe the cache partition. This should be the first procedure that you need to do if you suspect that there’s an issue with the phone. Doing this will refresh the system cache, which may had become corrupted. To wipe the cache partition, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset. Should wiping the cache partition won’t change anything, don’t hesitate to restore all software settings back to their known, working state. To factory reset your Note 5, follow these steps:

  • Create a backup of your important files such as photos, videos, contacts, etc.
  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Have the phone replaced. Finally, if factory reset won’t work either, the problem may be beyond your ability to solve. There may be a hardware issue that we don’t know so it’s best if you can find a way to have your Note 5 replaced.

Problem #3: How to install old version of Samsung keyboard app to Galaxy Note 5

This may be impossible but I was wondering if I could install the factory Note 3 texting keyboard/messages to my Note 5. Ever since my Galaxy Note 3 died I’ve had to upgrade my phone. Doing so the newer software is on the Galaxy Note 4 and 5 don’t compare to the Galaxy Note 3. My fingers are just not used to the keyboard and I’ve never been able to adjust to the new keyboard on the Note 4 and 5. Is it possible to downgrade keyboard to a Note 3? The swiping and the texting buttons are a lot more evenly spaced they’re easier to manage. Thanks for all your help in the community. — Jasmin

Solution: Hi Jasmin. NO, it’s not possible to install an older version of Samsung keyboard to the current crop of Note 5s. To do that, you need to basically tweak the operating system to disable or permanently remove the current version of Samsung keyboard, which can be problematic to do. First of all, you must root the device, then you must be knowledgeable enough to re-program the operating system to allow an older version of Samsung keyboard to be recognized as the default. In theory, it may be doable but it may result to conflicts or bugs. Also, you need to have the APK or set of installer files for the old Samsung keyboard app. We are not aware of any website where you can get this specific APK though so goodluck with that. In other words, what you want is not just almost impossible to do now, but it may also open your device to security risks, not to mention possible bugs that may come out of the modification. Considering all that, the task is not just worth it.

If you really can’t live with the current Samsung keyboard, why don’t head to Google Play Store and check out other third party keyboard apps. You may find one that suits your taste.

Problem #4: Galaxy Note 5 “Unfortunately, settings has stopped” error

Hi. I have Samsung Note 5 running Android 6.0.1 My issue is with the “Unfortunately, settings has stopped” error. I read your post from 5 months ago about it where you listed the issues then answered few questions from people. I think I saw my problem in the issues but not in the answers. You see, it only happens in one case. There’s an app I’m trying to uninstall and it’s a device administrator. When I try to remove it as device admin, the phone freezes for few seconds then I get the setting has crashed message and the app stays as admin. Every time. I tried everything I could. Clearing the cache, restating the device, trying from safe mode, and even contacting the app developers but that was useless as they took months to answer me and kept telling to restart my device instead of actually reading my problem and trying to fix it so I gave up on them. So please help me. Thank you. — Mo

Solution: Hi Mo. First of all, this is an issue that happens due to an erratic behavior of an app (and you don’t even tell us the name of the said app) so you can’t expect us to provide an effective solution for this one. Telling us that you’re getting a particular error does not provide enough information for us so we can identify a point where to start. If ever you want technical support teams to help you in the future, you must give as many details as possible. Software-related problems are often complex so the more relevant information we receive, the easier it is to identify the cause. You must go back to the developer of the app and make sure that you give them the full history of the device. Diagnosing an electronics issue is basically just like what a doctor needs to understand a certain illness. Make sure that you mention to the developers what modifications you did on the phone (if you rooted it or if you installed a custom ROM or custom recovery software, etc). Other stuff like software version, list of apps installed, among others things may be helpful.

In the meantime, don’t forget to factory reset the device. It may work wonder in your case.

Problem #5: Bootloop issue after flashing Custom ROM that converts Note 5 to S7

Hi Guys. I need urgent help. I get my Note 5 SM-N9200 64GB Hong Kong version no longer to run. It started with an S7 Custom ROM Flash to have the function also on the Note 5. Since that time, the Note 5 has landed again and again in a boot loop. By recovery TWRP it is at any time to use. It does not matter whether I use a Samsung stock ROM upflash or an image by zip in TWRP. It’s always the same, boot loop. I get with the factory reset synonymous always a red error message that says the system can not be attached. Also I get a error message with preload the search path can not be found. I will still be crazy with the China Hong Kong device. I do not know how to continue. Have already tried so much. Please help me. thank you. — Nokia-6680

Solution: Hi Nokia-6680.  Firstly, let’s get our facts straight. We always assume that people who uses custom or unofficial software know what they’re doing; so, if things get tight they should be able to handle the situation or accept the fact that their device may be bricked.

Secondly, problems due to unofficial software modification can have very specific reasons and there’s no way we can know all of them; there are too many Android customizations out there and there’s no Android website that can catalog every scenario that has gone wrong.

Thirdly, modding or rooting issues may only be fixed by the developer of the codes themselves. Thus, the best people that can support you with this problem is the developer/s of the software. Bootloop is the general description of a legion of issues that results to a phone being unable to boot normally because it keeps booting back to stage one every time. In other words, a bootloop issue in one phone may have a different specific cause from another device that’s showing the same exact behavior during boot up. This is the reason why you should communicate to the developer of the software (or source of the software such as a website) you were using so they can give you first hand solution. The thing is, unlike official channels, these developers are not obligated to help you, which is why using custom firmware is always risky. These developers may or may not have solutions at hand. Developing a software is time consuming and can take a lot of resources so freelance developers like the ones providing free Android versions out there may not be as active when it comes to solving issues related to their products. We still strongly urge you to contact them though if you want to get your phone fixed.

If you’ve already tried flashing a stock firmware on your device but it didn’t work, you may be looking at an expensive paperweight here.

Problem #6: Galaxy Note 5 keyboard app auto-punctuate and auto space not working

Hi there. I just recently am unable to type emails with the keyboard settings that I’ve set to auto punctuate and auto space. These settings work for all other aspects of the phone, including S-Note, word, texting and on Facebook messenger to name a few. It is NOT working on either of my email accounts. I do a lot of work via email and am finding this very frustrating. The keyboard won’t go back to the letters after using punctuation or auto capitalize etc. I am unsure as to why this has become an issue. I have done 2 resets and nothing has worked. I also deleted and re-loaded the keyboard and that also didn’t work. I have only had the phone since May of 2016. Thank you. — Lynn

Solution: Hi Lynn. If this keyboard app was working fine before, it’s possible that there may be some changes that you’ve introduced that resulted to the current problem. Try checking if you can uninstall updates for the apps involved (keyboard app, email app, etc) by doing the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Disable, Force Stop, Uninstall Updates, Storage, Permissions, Memory Use, and more. These are all clickable items. Tap Uninstall update if it’s available.

If uninstalling updates for the apps won’t help, make sure that you do try factory reset. If that won’t help either, consider using other keyboard apps that may work properly. You can get from Google Play Store.

 


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