All you want is to get the latest version of Skype app on your Android device but for some reason you cannot update the app. Read on to find out why such problems emerge and how to deal with it. Here’s a quick guide on how to fix Skype that won’t update on Android 10.
What version of Skype app have you got?
Skype for Android recently received its latest update last April 21st. To date, the latest version of Skype for Android is version 220.127.116.11. The update is mainly aimed at catering general performance and reliability improvements for the app along with a number of enhanced features.
To check if you already have the latest version of Skype on your Android phone, open the Skype app then tap your Profile picture. Scroll down to the bottom of the profile menu then tap Settings. Finally, tap Help & Feedback to access the About menu where you can see the current version of Skype you have on your device.
If it isn’t Skype version 18.104.22.168, it means that your app is not up to date. This likewise denotes the need for you to update the app.
How to update Skype on your Android phone?
Updating Skype or any other app on your phone is a straightforward process. If you haven’t set the app to auto-install new updates, all you have to do is head over to the Play Store and check for any pending updates for Skype. All it takes is a few taps on a couple of controls or command buttons.
But then again, things can go wrong and may not work as intended due to several factors. And you’ll just realize that something is not right because you can’t get to update Skype even if a new update is pending.
Before rushing to escalate the problem, there are some things you can try in order to fix it on your end. Lined up below are simple yet effective solutions you can use to eliminate common factors that can hinder apps like Skype from updating on your Android phone.
Easy ways to fix Skype that won’t update on Android 10
Time Needed : 10 minutes
Before you begin troubleshooting, check the current status of the Skype server. This information can be viewed through the Skype Support/Skype Status page. If the server is down, then that’s the main reason why you can’t update Skype on your device. In this case, there’s not much you can do on your end but to wait until the server is up and retry updating the app later. If the status page shows that the Skype server is active, then the problem is more likely on your end. That said, you need to do something in order to fix it. To give you some input, I’ve mapped out the following workarounds.
- Check and manage your phone’s storage.
Insufficient storage is one of the main reasons as to why a device would fail to install new updates. To make sure this isn’t the underlying cause, check and manage your phone’s internal memory.
To view the available memory of your phone, go to Settings-> Device care-> Storage menu. On the next screen, you will see the amount of available and used storage.
To free up memory, go back to Settings-> Device care menu then tap Memory. You can tap the Clean now button, if necessary.
If necessary, free up some space by deleting old and unwanted content from your device.
If your phone has sufficient storage but for some reason you can’t install new app updates, try the next workaround.
- Refresh your internet connection.
After ruling out memory issues, check your phone’s internet connection. Slow internet connection, intermittent, and no internet access could be the main reason why you cannot update apps.
To clear these symptoms out, refresh your internet connection by turning Wi-Fi off for a few seconds and then turn it back on again.
Forgetting and re-adding of the Wi-Fi network can also help.
And the oldest tweak that might also offer the same remedy is the so-called Airplane mode trick. To do this, navigate to Settings-> Connections menu then toggle the Airplane mode switch on for a few seconds and turn it off again.
The Airplane mode trick works by giving a simultaneous restart to all wireless features of your device and likewise eliminates random internet connectivity flaws that result in failed updates.
- Force stop Play Store.
Play Store could also be the underlying cause of the problem, especially if the app is glitching. If the internet is working perfectly fine and your phone has a stable internet access and sufficient storage, it’s possible that something from within the Play Store is barring your apps from updating.
To clear this out, try to force stop or force close the Play Store app on your phone. Forcing the app to quit gives it a chance to have a clean fresh restart. Just go to your phone Settings-> Apps menu and then select Google Play Store. From the Play Store app info, tap the Force stop icon at the bottom-rightmost corner.
After ending Skype, give your phone another breather in the form of soft reset/restart, and then retry updating the app.
- Android 10
- Galaxy S20
Other people who have encountered the same problem were able to obtain remedy from refreshing their Google account. What they did was to remove and re-add their Google account on the phone.
Should you wish to give it a shot, be sure to note that all data from your phone that’s synced with your Google account will be removed in the process. And that would include photos, contacts, messages and other content.
Once you’re done removing and re-adding your Google account, restart your phone to clear and refresh the internal memory and system services.
If none of that works, then this is when you should consider seeking for more help from Skype tech support.
And that covers everything in this troubleshooting guide. Keep posted for more comprehensive app tutorials and troubleshooting guides in our upcoming posts. Also, feel free to visit our YouTube channel to view more comprehensive videos including other troubleshooting guides and tutorials.