This post highlights potential solutions to audio problems with Skype app on Android 10. Here’s a quick guide on how to troubleshoot on Skype that has no sound on Android 10 but video works just fine.
What causes audio problems on Skype?
No sound problem like when you can’t hear the other person on the other end during a phone call is usually attributed to a faulty speaker on your end. It is also possible that the problem is not on your end but rather on the person on the other end. If it’s the latter, then there’s not much that can be done on your end because there’s nothing you need to fix in the first place. Nonetheless, it wouldn’t hurt if you try some workarounds to eliminate possible factors that could have triggered audio issues on your device.
In this case, the problem could be due to some random glitches causing the Skype app to suddenly become unstable and lose audio functions. One way to evade from any software-related factors that might have ruined Skype’s audio features, is to keep the app up to date. I’ve laid out a few tweaks you can try, should you wish to troubleshoot the problem on your end.
Easy fixes for Skype that has video but no sound on your Android phone
Time Needed : 10 minutes
Before you begin troubleshooting, verify and ensure that the Skype server is up. You can visit the Skype Support’s status page to view the current status of Skype services.
Another thing you shouldn’t forget checking on is the volume level of your phone. Make sure that it’s set to a level that’s loud enough for you to hear. Also ensure that your phone is not muted or placed in silent mode. If the problem continues after checking these primary factors, try these subsequent methods to eliminate other possible causes.
Check your internet connection.
While the emerging symptom is on audio, it doesn’t always denote that the speaker is at fault. Note that poor internet connection can also affect the overall calling experience with Skype. Thus, it’s possible that what you’re dealing with is poor audio quality like delayed audio due to slow internet.
To clear this out, try to refresh your internet connection first.
If you can access the wireless router or modem at the moment, then you can do a power cycle on the network equipment. This simple solution is effective in clearing out random firmware issues on the router or modem system that adversely affect your internet connection.
To power cycle the modem/router, press the power button until it powers down. While it’s completely turned off, unplug it from the power source for at least 30 seconds. After the elapsed time, plug it back in and turn it on again.
Wait for your phone to re-establish network connection. If it doesn’t connect automatically, then you’ll have to reconnect manually.
Also make sure that your phone is getting a strong and stable Wi-Fi signal.
Once it’s reconnected, relaunch the Skype app on then try to place a test call to see if the audio is fixed.
Clear all background apps.
There are some apps that can interfere with Skype calls. Among these apps are those that are used for file sharing, video and audio streaming, and even some browsers.
To make sure none of these apps is causing audio problems during Skype calls, clear them all.
In Android 10, you can view running apps by tapping the soft Recent key located on the bottom-left corner of the Home screen.
Tapping this key will open the previews of all apps that are left open and running in the background. Just swipe up on individual apps to close them all.
Review permissions for microphone and camera access.
Permissions for Skype to access the speaker, microphone, and camera are usually managed and/or granted when installing the app. However, there's also an option to set them up at a later time. Having said that, there's a chance that Skype's access to the phone's microphone, speaker and other hardware is still not allowed.
To check on this, open the Permission manager on your Android phone by going to Settings-> Apps menu and then select Skype from the list of apps. On the Skype app's screen, scroll down to and tap Permissions then tap Microphone.
On the next screen, you will see if the microphone access for the Skype app is allowed. The Allow option must be selected or marked.
Quit then restart the Skype app after making necessary changes to its permissions setting and see if that solves the problem.
Disconnect any Bluetooth devices from your phone.
If your phone is currently paired with a Bluetooth-enabled device, audio sounds are bypassed and routed to its paired Bluetooth device. If this is what happens, you won’t be able to hear any sound from your phone’s built-in speaker.
To rule this out, disconnect your phone from any Bluetooth-enabled accessories or simply turn off its Bluetooth function.
To turn off Bluetooth on Android 10, you can open the notification panel then tap to disable the Bluetooth icon. Alternatively, you can go to Settings-> Bluetooth menu and then toggle the Bluetooth switch to disable the feature.
Doing so will automatically disconnect your phone from any saved Bluetooth accessories.
After turning off Bluetooth, place a test call in Skype.
- Android 10
- Galaxy S20
Making a Free Test Call in Skype
In case you need help on how to make a test call in Skype, just search for Echo/Sound Test Service contact, call Echo and follow the rest of the given instructions.
If you can hear Echo’s voice and your recorded message, your sound and microphone are working just fine and thus, you’re good to go. If you can’t hear Echo’s voice, check your speakers or headphones. In this case, there’s a higher chance that the problem is attributed to a faulty speaker or headphone in use.
As a last resort, you can contact Skype support to carry out more advanced troubleshooting methods to deal with call quality issues with the app.
And that covers everything in this troubleshooting guide. Keep posted for more comprehensive app tutorials and troubleshooting guides in our upcoming posts. Also, feel free to visit our YouTube channel to view more comprehensive videos including other troubleshooting guides and tutorials.