Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions [Part 5]

We have another post that covers all problems Samsung Galaxy S6 Edge so read on!

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If you have other concerns regarding your Samsung Galaxy S6 Edge, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you. 

Should you prefer to contact us through social network sites, you can also engage us by visiting our Facebook and Google+ pages.

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Samsung Galaxy S6 Edge lag and connectivity problems

Problem: Hi I purchased the S6 Edge and I am experiencing connectivity issues that will work fine one minute and lag another. The connection to the Sprint Network is not consistent and when i try to use my internet it may work fine once and then lag really bad another. What can i do to fix it? Do you think it’s a defective phone? Thanks. — Cesar

Troubleshooting: Hi Cesar. Lag or performance issues can happen anytime depending on what you’re doing. Most of the time, it can be observed when loading or using an app that connects to the internet. In majority of cases the problem is due to a software glitch while in some rare cases, the hardware is to blame. Whatever the case is, we recommend that you do the solutions below. If you have been reading our previous posts, you may have realized by now that these are commonly mentioned solutions. That’s because all software issues on Android phones can be resolved by doing any of them. So, for the benefit or other readers in this particular post, we will give the details on how to these steps here first.

  • Delete the phone’s cache partition. Deleting the phone’s cache partition can work wonders if you have performance issues when loading apps. Here are the to-dos:
    • Turn the phone off.
    • Press the following keys simultaneously to turn the phone back on: Power, Volume Up, and Home.
    • Once the phone vibrates, release the Power key. Do not let go the two other buttons yet. Wait until you see the recovery menu before you release Volume Up and Home.
    • Highlight Wipe cache partition option using the Volume Down key and select it using the Power button.
    • Wait for a few seconds then select Reboot system now.
    • Wait for the reboot to finish. Your S6 Edges cache has been cleared.
  • Boot up the phone is Safe mode. Also called the diagnostic mode, Safe mode allows you to identify apps causing problems on your phone. While in this state, your S6 Edge will not load any third-party apps or malware making it a good tool in isolating problematic apps. These are the steps on how to do it:
    • Turn off your Galaxy S6 Edge.
    • Press and hold the Power key.
    • Release the Power key and press and hold the Volume Down button once the Samsung Galaxy S6 Edge logo appears.
    • Continue holding the Volume Down button until the phone finishes the restart.
    • When you see Safe Mode on the lower left corner of the screen, release the button.
  • Perform a factory reset. Finally, when all of the two solutions fail, you can always wipe your phone clean via a factory reset. As the name suggests, this solution will erase everything on the phone except for the stock ROM that makes the device work so make sure that your personal data are taken cared of before proceeding. You can use the Helium – App Sync and Backup app if you want creating a back up of your data and app a breeze.

To do a factory reset, just follow these steps:

  • From your Home screen, go to Settings.
  • Tap Backup and reset.
  • Tap on Factory data reset option at the bottom.
  • Confirm your action to do a factory reset and wait until the phone is done.

Now, if all of these things won’t resolve the problem, that indicates that you would be unable to fix the problem on your end. Consider getting a replacement phone from your carrier or from the retailer where you bought it from.

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Samsung Galaxy S6 Edge Power Saving Mode disables Vibration Feedback

Problem: Hi. I went through your website and got some very valid information. Please help in restoring the vibration feedback in my device which for some reason suddenly got greyed out. Thanks. — Raja

Troubleshooting: Hi Raja. Vibration feedback is normally an available option under Settings>Sounds and notifications>Vibrations. The only instance that this option becomes unavailable (greyed out) is when a user enables either the Power Saving Mode or Ultra Power Saving Mode. As their name suggests, these are two features designed to give your battery more juice in any given day. Try to go under Settings>Battery and check if you have inadvertently enabled any of these two. Not using any of them should restore the Vibration feedback option function.

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Samsung Galaxy S6 Edge battery draining power fast

Problem: I bought my S6 Edge on the release date. I absolutely love the phone and have had no issues with it until yesterday. Yesterday, I noticed that my battery was draining very fast. It did not last I know for even 10 hours and I do not use my phone except to make phone calls and texts. I use my iPad for most “data” type activities. The apps that I have downloaded I have set to manual update, as well as my email. So, for the last 16 days my battery wasn’t requiring a charge or was lasting for close to 36 hours but yesterday, I had to charge it twice and was not using the phone very much as I have been ill the last several days.

This morning after having charged my phone and unplugging it almost immediately when the charge was complete, approximately 1 hour after my battery life was down to 94%. As I am writing this email, my battery life is now 82%. I have had no phone calls and no texts so I am concerned because in 2-3 hours my battery has used 18% of life with no manual usage from me. I also need you to know that before I put my phone down after using I always make sure to double click and close out all apps used. So, in your opinion, is there something wrong with my phone, something I can do to correct the issue or do I need to take it back to the dealer?

Thank you in advance for any insight into my problem or fixing it!! — Heather 

Troubleshooting: Hi Heather. We think it’s quite early for the battery to stop working properly at this time so there must be other reasons causing the trouble. We suggest that you try the usual troubleshooting steps first.

The first one would be to power on the phone in Safe Mode. As mentioned above, this procedure forces the phone to run first party apps only. If the battery works normally for several hours while in Safe mode, the culprit must be one of your apps. You need to uninstall every one of them starting from the most recently installed to identify the problematic one. Don’t forget to observe how your battery behaves after you uninstall each one.

Alternatively, you can also wipe the phone off (factory reset) to address possible software bugs messing up with your device.

Now, if nothing changes even after doing safe mode and factory reset, it must be the battery itself having the problem. Unfortunately, there’s no way to check the battery component itself because it is embedded to the unit so please consider getting replacement phone.

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Samsung Galaxy S6 Edge keeps on sending text messages to a number in the US by itself

Problem: Hi. I wonder if you can help? I received my Samsung Galaxy S6 Edge yesterday (it’s the UK version) and I noticed it seems to be sending text messages by itself to +13106916499. It does this several times a day. All the messages are different but I’ve copied the most recent one below. Do you know how to stop this? Texts to the USA cost a lot of money from the UK. Thanks for your help. — David

Troubleshooting: Hi David. It’s definitely not normal for a phone to send a text message by itself repeatedly. There is either a software glitch behind it or a malware taking control of your messaging app.

If you get this as a brand new phone from a retailer or your service provider, please report the issue to them and demand a replacement. You also don’t want to compromise your personal information if ever the phone has been infected with a malware designed to steal data so make sure you change the passwords of your social network accounts and banking accounts using a different device.

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How to change the language in Samsung Galaxy S6 Edge |

How to change the language in the keyboard of Samsung Galaxy S6 Edge | How to add Hebrew language in Samsung Galaxy S6 Edge

Problem: Hi. I bought the S6 Edge in the US , and I want to add HEBREW .

I didn’t find solution after reading  your article in https://thedroidguy.com/  so, can you please help me. How do I add hidden languages? Best regards. — Shlomi

Troubleshooting: Hi Shlomi. Changing your preferred language in your S6 Edge is easy. However, changing the language does not automatically change the keyboard language as well so we will give you the steps how to do both.

How to change the language in Samsung Galaxy S6 Edge

  • Go to Settings.
  • Go to My Device option.
  • Select Language and input under Input and control section.
  • Select Language on top of the screen.
  • Select your preferred language.

Doing these steps will change the language in your phone menu and apps.

How to change the language in the keyboard of Samsung Galaxy S6 Edge

  • Go to Settings.
  • Browse for Language and input under the System section.
  • Select the gear icon next to the keyboard and choose the language you want to use.
  • Select on the checkmark box next to the your chosen language and uncheck languages you don’t want to use anymore.
  • Swipe sideways on the space bar to switch between keyboards if you’ve got multiple ones selected.

Keep in mind that all languages are NOT supported so if you cannot find the one you are looking for, you may have to root your phone to get what you want. Let us know if you need further assistance by sending us another email.

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How to disable Do Not Disturb to allow Samsung Galaxy S6 Edge screen to light up, vibrate to work, and LED to turn on when there’s notification

Problem: When I get a notification of any type, my phone vibrates and the LED lights up, but the screen itself does not turn on. How do I fix this? Is this because of a LED manager app I downloaded to get different LED colors for different contacts? I’ve been in every setting I believe and cannot figure it out. Thanks. — Brenna

Troubleshooting: Hi Brenna. If you want that your phone’s screen lights up when it receives notifications, try to check if you have enabled the Do Not Disturb feature under Settings>Sounds and notifications>Do Not Disturb. Make sure that there is no schedule set for this one. You can also tap on Allow exceptions option to let your preferred notifications come through if ever you want to use Do Not Disturb in the future.

And you don’t need any third party apps to manage your notifications. In our opinion, you are better off using the built-in settings to prevent further issues in the future.

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Google Now voice command from any screen missing from Samsung Galaxy S6 Edge | Calendar app on Samsung Galaxy S6 Edge losing data randomly

Problem: I have had my S6 Edge for one week. There are two issues I cannot resolve.  One is the absence of “Google Now” voice recognition from any screen. I have read that it is a Google issue and will wait for a resolution.

I also have an issue of my calendars going blank. Occasionally when I open the calendar there is nothing there.  I installed Google calendar also and it is blank too. When I restart the phone the data comes back. I am now faced with restarting the phone 2 to 3 times a day to be able to use my calendar which I use a lot. It also happens overnight because when I check my calendar each  morning no information is there and I have to do a restart.  Do I need to return the phone?  I paid so much for this thing that I should expect it to work. Anyone else have this issue? — Marty

Troubleshooting: Hi Marty. You are right. For some reason, Google Now’s voice command from any screen has been disabled in Samsung Galaxy S6 Edge. Google and Samsung are yet to comment on the issue so speculations abound that it may be one of the ways to give more power to the battery of the device. The “always on” chip that handles voice recognition can be a significant battery drain if left enabled for long so Samsung or Google may still be looking for alternatives before re-introducing this feature. As users, that really leaves us without much choice so we wait. Things happen, you know.

Your second issue appears interesting. May be an isolated case on your device but we still recommend that you do the standard troubleshooting steps:

  • Delete Calendar app’s cache
  • Delete cache partition
  • Factory reset

Other than these, your only other option is to have the phone replaced.

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Samsung Galaxy S6 Edge phone dialer issue

Problem: Dear DroidGuy. I have purchased the Samsung Galaxy S6 Edge 2 weeks ago and I am experiencing some issues with the phone functionality. When I want to ring a person (whether it is via a contact or typing in a phone number manually) I have to do this several times before a phone call is actually made. It looks like the phone is about to call and immediately the screen jumps back to the contact or dialing screen. Any idea what the solution will be? Thanks!– Rosalie

Troubleshooting: Hi Rosalie. Are you using the stock phone dialer app or a third party one? Try to delete the app’s cache by following these steps and see what happens:

  • Go to Settings.
  • Tap App Manager.
  • Select the problematic app from the list.
  • Select on Clear Cache.

You can also try to delete the app’s data to reset everything. Make sure that your contacts are saved somewhere else before hitting the delete data option.

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Auto rotation not working on Samsung Galaxy S6 Edge

Problem: Hello. I have had the Samsung Galaxy S6 Edge for about a week. After the first day the screen rotation quit working and I’m not sure if there is a fix for this. Is there anything I can do besides returning it? I should mention, I bought my son the same phone at the same time and he hasn’t had any issues with screen rotation. Any advice? — Laura

Problem:certainly is real. I bought a 64GB version on Thursday 4/30 at Best Buy, Bluffton SC, since Verizon was out of stock, spent several days setting it up, loved it… but then on Tuesday 5/5 while taking photos up in the NC mountains, all of a sudden the images taken in landscape mode were displayed upside down and… the S6 Edge was clearly locked in portrait mode.  Autorotation did not occur.  Nothing cured the problem.  I gave up after learning online that this was a common issue and probably related to hardware.

I’ll be at Best Buy at 10AM tomorrow to exchange the phone, but a new one might have the same issue.  Why is Samsung mute about what is clearly a killer bug? Good work. — Allen

Troubleshooting: Hi Guys. Some phones  running Android Lollipop are affected by this issue but we haven’t figured out a solution yet. This is not happening for S6 Edges only so this may actually be a software problem which can be fixed easily by Google and Samsung. However, if you still have an option to get a replacement please do so at your discretion.

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Missing Delay Message Sending feature in Samsung Galaxy S6 Edge

Problem: Hi Group. I have tried to work around a few of the lacking features on the S6 when compared to the S5, but the biggest failure I see right now is the lack of delay sending on the SMS text, text + that has been converted to schedule a message on SMS, which is totally bizarre, since text is about immediacy, not sending something about hours later.

There are some 3rd party apps, but they don’t work with the native Edge text top five person settings.  Textra is okay, but even that one is not that good, even with a delay, since this doesn’t have a microphone setting that allows for a push, instead of holding down the record button. Not good for driving.

Do you know if or why or what or who or whatever in regards to putting this great feature back on the S6 Edge? The S5 had this great feature, which for many, prevents you from doing something incredibly stupid when sending a text and you shouldn’t .

Regards. — Mark 

Troubleshooting: Hi Mark. We understand where you are coming from. It sure should have been great if Samsung continued to incorporate Delayed message sending feature under the stock messaging app just like in their S5s. Unfortunately, the design of the new S6 and S6 Edge no longer see that as worth adding for reasons only Samsung knows.

If you badly need this feature on your device, we recommend that you root your phone. Be aware though that rooting your device may potentially put your phone in a risky situation. It also voids the warranty so you want to consider the pros and cons first before proceeding.

We found a great forum thread from XDA-Developers site on how to go about what you want. Do it at your own risk.

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Samsung Galaxy S6 Edge won’t power on

Problem: Hey. I bought my Galaxy S6 Edge about two weeks ago now and today I walked away from my phone for two minutes and I came back and the phone had stopped working. It won’t turn on or anything I’ve tried holding in the power button and pressing the home button at the same time nothing will work. The phone hasn’t been dropped or come in contact with water or anything like that. I wondered if you knew what might be wrong with it. Thanks. — Angus

Troubleshooting: Hi Angus. Try to plug in your phone to the charger and make sure you wait for at least an hour before attempting to turn in back on. If that doesn’t work, you can assume that there’s a possible battery or hardware problem. Have it replaced if still possible.

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How to mark email message as read in stock Samsung Galaxy S6 Edge

Problem: Hello. Thank you for all the hard work you put in on the S6 Edge issues and highlights. I have one question.

Is there a way to “mark all as read” on my standard e-mail accounts? The one that is the regular e-mail app on the phone, NOT Yahoo or Gmail, etc. Thanks. — Jeremy

Troubleshooting: Hi Jeremy. Please check this post from one of our tutorial pages about Samsung Galaxy S6 Edge  particularly the section Opening Email Messages from the Email Inbox on Galaxy S6 Edge.

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Lost haptic feedback after switching Ultra Power Saving mode in Samsung Galaxy S6 Edge

Problem: Hi there. I have the Verizon Galaxy S6 Edge with 32 GBs of memory. I noticed this bug the other day when I switched my phone from Ultra Power Saving back to normal. When I made the switch back, I noticed that my soft keys haptic feedback had been turned off. Let me know if this is something that is normal or not.

Thanks. — Cameron

Troubleshooting: Hi Cameron. Using either Power Saving Mode or Ultra Power Saving modes will automatically turn off haptic feedback to conserve battery power so this is pretty normal.

 

 

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12 thoughts on “Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions [Part 5]”

  1. Idk if anyone else has this problem but sometimes im unable to use the top left part of my screen. I cant touch the left arrow when im in a thread on my messages or even the flash button on snapchat. It seems to work when i turn my phone off then on. Its a new phone and an annoying problem to have.

  2. I think i made some unknow changes on my s6 edge colour adjustment or something after which my display colour on screen is turquoise gray colour. Pls i need help.

  3. Dear Droid Guy and DG community – My TMobile Samsung Galaxy 6S Edge did an update the other day to V 5.1.1 and ever since when I open text messaging to send a message, it locks up and takes forever to get the keyboard to appear or even send a text message. Its really frustrating. Besides doing an entire factory reset on the phone, does anyone have any suggestions or fixes to this apparent bug? – TIA, Kate H. Georgia

  4. I’ve been dealing with the same vibration issue and it’s gotten so annoying! I’ve been searching for a solution to this problem but to no avail. Any advice to solving this would be nice especially if it didn’t involve having to do a factory reset or returning the device.

  5. Thanks Cole for the reply. I’ve muted all notifications 🙂 It’s a hassle to check the phone once in a while to see whether there are any messages, but I’d take that over the annoying vibrations .. Hopefully Samsung will do something about this soon ..

  6. Hi Erica and Cole: I just installed new updates in my Galaxy S6 Edge and getting the same problem as you guys have reported above. Did you by any chance find the cause or have a solution for this?

  7. I’m having the same problem. My phone vibrates every minute like I have a notification. But there is never anything new. I also recently download the update

  8. I got my galaxy s6 edge two days ago and i have family in a different time zone (only an hour behind) when they send me a picture message the time is stamped as 3 hours before but just recieved it… weirdest thing ever and i paid good money for a “top of the line phone” someone please help

  9. I have had my s6 edge for a little over a month now. It was okay at the begining for the first couple of days but on the 4th day once i added music and downloaded apps and games it became VERY slow. If im in a app fir nore than 10 secs and press the home button it takes a lot of time to load all the apps and widgets on my homepage. Is this a software issue? Is anyone else having this problem? Please reply ASAP

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