One of the first phones with a curved large display to hit the market is the the #Samsung #Galaxy #S6EdgePlus. Having a 5.7 inch Super AMOLED display with a resolution of 1440 x 2560 pixels makes this phone an ideal device for people who want to perform productivity tasks while on the go. Overall it is basically a bigger version of the S6 Edge. Although a lot of people are using this phone as their reliable daily driver there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge Plus touchscreen not working issue & other related problems.
If you own a Samsung Galaxy S6 Edge Plus or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Edge Plus Touchscreen Not Working
Problem: Yesterday I lost the touch screen along the left hand side. I have to rotate the phone to use anything that is outside the main touch screen on the left hand side. Everything else works as normal. I did not drop, sit on or get the phone wet. Seems to have just stopped working. Not sure if this is hardware or firmware related. I have tried the soft reset but not the hard reset. Please help.
Solution: Try checking if an app you downloaded is causing the problem by starting the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. If the screen works in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
In case the issue still occurs even in Safe Mode then you will have to perform a factory reset. Make sure to backup your phone data before doing the reset.
In case the issue still remains after the reset then the problem is most likely caused by a damaged digitizer. You will need to have this checked at a service center.
S6 Edge Plus Fails To Update
Problem: Galaxy s6 edge+ I download a software update and when the phone shuts off then turns on again and shows the android dude he falls over and it fails to update. I’ve had this problem for a long time. Any help would be appreciated, thank you!
Solution: What you should do first in this case is to simulate a battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t and the issue still persists then your best option right now is to start the phone in recovery mode and do a factory reset. Once the reset is complete update your phone software again.
In case the above steps fail to fix the problem then it’s most likely that your phone software has become corrupt. The best thing to do right now is to flash your phone with its updated stock firmware file. You can download the firmware file from the Sammobile website which is also where you will find the instructions on how to flash your phone.
S6 Edge Plus Touchscreen Not Working Turns Off Randomly
Problem: I have a s6 edge plus that brought just over a month ago secondhand. The girl said that the insurance company fixed the cracked screen not long before i bought it and that they done all checks and everything come back clear. Since i’ve bought it, it shuts itself off for unknown reason and the only way i can get it to turn back on is by plugging the charger in. Plus a few days ago the touch screen wouldn’t work so i had to try an get my phone flat then plug the charger in then the touch screen work. I’m over these issues. I paid $450 for it and it feels like i have been ripped off. The girl doesn’t even wanna give my money back because she said she didn’t have any issues with it so she doesn’t want to be responsible for it
Solution: The best troubleshooting step that you can do on the phone right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. What you should do first is to check if any of the issues still occur. If it does then this is most likely a hardware related problem already in which case you will need to bring the phone to a service center and have it checked.
S6 Edge Plus Sluggish Keeps On Rebooting After Software Update
Problem: Hi there, I just did the latest update yesterday. Since I have done the update, my phone has been very very sluggish and has just started rebooting. One instance I am having difficulty is when I am videoing. It is so slow and making my videos very choppy.
Solution: The first thing that you need to do in this case is to make sure that your phone apps are updated. Open the Google Play Store then head out over to the My Apps section. In here you will find all of the apps that need updating.
In case your phone apps are already updated and the issue still occurs then perform the following steps listed below.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S6 Edge Plus Lags
Problem: Hi Droidguy! Lately i’ve noticed my phone getting a little slower and laggier, and now i can’t receive a text message from my wife. I can send and receive messages to another android but i cant receive texts from her iphone, only send them. I’ve tried a soft reset, checking my blocked numbers and removing my sim and restarting. Any suggestions? Thanks
Solution: The lag that you will usually experience in your phone is usually caused by lots of apps running in the background. Perform the following troubleshooting steps listed below to fix the problem.
- Restart your phone. This refreshes the phone software and will usually fix the problem.
- Start the phone in Safe Mode. Does the issue occur in this mode? If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try wiping the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
Regarding the issue of you not getting text messages from your wife’s iPhone it’s very likely that the message is being sent as an iMessage. Go to the iPhone settings and under Messages make sure that the Send as SMS setting is turned on.
S6 Edge Plus Restarting After Flashing Firmware
Problem: Good Morning , My Samsung Edge Plus recently went flat, when i plugged it in to charge, it did but got stuck in the boot loop and then i flashed a firmware i got from sam mobile, now the phone boots to the home window then restarts in less than 12 seconds. What can i do now.
Solution: Try flashing the phone again with another firmware file from the Sammobile website. In case the issue still persists then this is most likely a hardware related problem already. You will then need to bring the phone to a service center and have it checked.