Samsung Galaxy Note 9 keyboard app not working when texting or sending Facebook message

One user reports that the keyboard app on Galaxy Note9 won’t work normally when texting or messaging via Facebook. This post will try to address that. If you have a similar issue, learn what to do below.

Problem: Samsung Galaxy Note 9 keyboard app not working when texting or sending message through Facebook Messenger

For the last 3 days, my keyboard has stopped working when trying to either do a text message, or a Facebook message. It works ok on Snapchat message, but I cannot save pics. I can however, write a text if I go to options and insert a smiley first. If creating a text, or Fb message, I can’t. When I take Snapchat photos, I can’t save the pic. The whole keyboard doesn’t work (unless a smiley is done first in a text) but the two bottom lines don’t work when I’m Snapchat. I had an app for keyboard, cos I hate the language thing on the Samsung keyboard, so I uninstalled that, and the issue still happens. Please help. It’s super bloody annoying. Country, Nz Phone, Carrier, 2degrees Version, updated last week No error code (Entering this from, as it won’t allow me to select )

Solution: The problem may be due to a keyboard bug, an issue with another app, or a software glitch. To find out, you must do a series of troubleshooting steps.

Quit apps

A keyboard app is one of the apps that usually runs in the background most of the time as many other apps use it. Sometimes, the app may develop a temporary bug after running for a long time. To see if this the case, you can disrupt its operation by force stopping it. Afterwards, you can restart the phone and see how it works.

To force stop or quit an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Go to Settings.
  3. Tap Apps.
  4. Ensure All apps is selected (upper-left). If necessary, tap the Dropdown icon Dropdown icon (upper-right) then select All apps.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon Menu (upper-right) then tap Show system apps.
  6. Tap FORCE STOP.
  7. To confirm, review the message then tap FORCE STOP.

Forced restart

Sometimes, this simple procedure can fix bugs that developed after the system has run for a long time. By manually forcing your Note9 to reboot, you’re basically simulating a battery pull, which, in older mobiles with removable battery packs, was an effective way to refresh the system. If you haven’t tried this one yet, here are the steps that you can do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Revert keyboard app to its default settings

In cases involving a keyboard app, one of the best ways to address them is by deleting the data of the said app. If you haven’t tried this one yet, follow the steps below.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your Keyboard app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note9 and check for the problem.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Note9 and check for the problem.

Install updates

Making sure that all apps and Android are running their latest version is often a good way to lessen the chances of bugs from developing.

By default, your Note9 is set to download and install apps via Play Store on its own. If you changed this behavior before, make sure that you visit the Play Store app regularly to install new app updates. If you have apps taken from non-Play Store sources, make sure that they are compatible with the current Android version running on your device. Some apps may become incompatible with new Android after some time, which can then lead to problems later on. If you don’t know how to update non-Play Store apps, contact their developer for instructions.

Just as you would like to keep apps up-to-date, the same should be true for your Operating System. Generally, carrier-branded phones are set to automatically download system updates so all you have to do is to hit the Install button. If you don’t have a carrier-branded phone though, you can just wait for update notifications and install them.

Keep in mind that carrier-branded phone used in a different network will no longer receive updates. For example, if you have a T-Mobile phone (but you have it unlocked) and you’re using it in, say, AT&T network, you cannot expect to receive any system updates at all. The only way to update the firmware is by flashing an updated T-Mobile firmware to it.

Use another keyboard app

Just like any other app, keyboard apps, especially third party kinds, may encounter bugs or coding errors. If the problem has remained at this time, there may be an issue with the current keyboard that won’t go away. Try to use the more stable Samsung or Google keyboard apps.

Factory reset

Lastly, try to wipe your phone and return all software settings back to their defaults with a factory reset. This is an inevitable solution that you should do if all our suggestions above won’t help. To factory reset your Note9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

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