Samsung Galaxy J2 Pro 2019 seems frozen, here’s how you unfreeze it (easy steps)

The Samsung Galaxy J2 Pro 2018 comes packed with decent hardware specifications and features but just like any other smartphones, it’s still prone to problems especially performance-related issues. A few weeks after the device was released, we already have readers who contacted us regarding a problem because according to them, the devices seems frozen and would no longer respond even if it’s charged.

It sounds like the phone is suffering from the problem we often refer to as the “Black Screen of Death” wherein the device is stuck on a black screen and doesn’t respond no matter what you do with it. In this post, I will walk you through in fixing this problem and making your phone respond again. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this post may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to unfreeze your frozen Galaxy J7 Pro 2018

Your Galaxy J2 Pro 2018 has a removable battery and that’s a good thing because obviously, this problem is due to a system crash and you can easily fix it by doing the following procedures:

Pull the battery out

This is the reason why phones with removable batteries that get frozen are easier to fix. What you have to do is pull the battery out. Once the battery is detached from your device, press and hold the Power key for a minute to drain off electricity stored in capacitors. After which, replace the battery and try turning the phone on.

Most of the time, the device will boot up normally and that’s the end of the problem. However, if it still won’t respond after doing this, then it’s possible that the battery got completely drained and there’s not enough power to boot the phone up. In this case, here’s what you should do:

  1. Plug the charger to a working wall outlet and make sure you’re using the original charger.
  2. Using the original power / data cable, connect the phone to its charger.
  3. Regardless whether the phone responds to it or not, leave it connected to the charger for 10 minutes.
  4. Now, press and hold the Power key and the volume down button until the device boots up.

The problem here is that your phone doesn’t respond and won’t turn on. If you can make the device boot up after doing the procedures above, then the problem is fixed but there’s no guarantee it won’t happen again in the future.

Do the Master Reset

To prevent the problem from occurring again, you should reset it so that it will be reset back to its factory default settings and configuration. It’s up to you when you do it but make sure you backup your files and data before the reset. Here’s how you do the master reset…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

On the other hand, if your device is still not responding after doing the first two procedures above, then it could be an issue with the battery. If you have a spare battery pack, try to change the battery but if not and you’re not sure if it’s really the battery that has the problem, you should bring it to the shop so that the technician can advise you what the problem really is all about and what you need to do about it.

I hope that this troubleshooting guide have helped you somewhat. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

Photo of author


Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

Posts you might like