Samsung Galaxy Note 5 SIM Card Not Detected Issue & Other Related Problems

Welcome to another part in our focused troubleshooting series that tackles issues concerning the #Samsung Galaxy #Note5. In this latest installment we will tackle the Galaxy Note 5 SIM card not detected issue & other related problems. Several of our readers have sent us this type of issue which happens to occur randomly. One minute the phone is working fine then the next the error message appears.

We have selected several issues of this nature which we have received recently and provided the best possible troubleshooting steps that can be done to resolve the problem.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 5 Sim Card Not Detected

Problem: Getting “sim card not detected” several times. I reset the phone and it goes back to normal. Sometimes it’s while I’m using it, and sometimes it does it while it’s not being used.

Solution: There are several factors that can cause this particular problem.

First, it can be caused by a glitch in the phone software. Since you mentioned that when you reset your phone the problem disappeared I recommend you backup your phone data then do a factory reset again. After the reset observe if the issue still occurs.

Another possible factor that can cause this problem is an issue with the SIM slot. If there is a little room for SIM movement in the slot then the contacts between the phone and the SIM will not meet causing this issue. Try to cut a piece of paper the size of the SIM card and place it on top of the SIM ( not on the side where the gold connector is). Insert both in the SIM slot then check if the problem still occurs.

Sometimes a faulty SIM can also cause this problem. Try using a different SIM in your phone then check if the issue still occurs. If it doesn’t then you should consider getting a new SIM card.

Note 5 No SIM Card Error

Problem: About a month after having phone I started having an error about the Sim card.  It says there is no card or reboot to find Sim.  I called Verizon and they said the Sim card was shot and they sent me a new one.  Things were fine but yesterday it happened again with the new Sim card… About a month after installing the new one.  Is it the card or the phone?

Solution: There’s a possibility that the new SIM card you got is also faulty. If you have access to another SIM card then try using it in your phone. If the problem disappears then you may need to get a replacement SIM again.

However, if the issue still occurs even with another SIM in your phone then you need to check if this is a problem with the contact between the SIM slot and the SIM card. Cut a piece of paper the size of the SIM card and place it on top of the SIM card before inserting it in the SIM slot.

If the problem still occurs then the next thing to do is to check if this is a software related issue. To do this you need to backup your phone data then do a factory reset.

If the above troubleshooting steps fail then it’s possible that this could already be a phone hardware problem. If this is the case then I suggest you bring your phone to an authorized service center for checking.

Note 5 Swapping SIM Cards

Problem: I currently have a Samsung S6 Edge on the Verizon network and also a Samsung Note 5 on the T-Mobile network. What I wanted to do is swap the sim cards on each phone and make the Note 5 on the Verizon network and the S6 Edge on the T-Mobile network. The specifications on the Samsung S6 Edge is Verizon Carrier and with Android 5.1.1 Lollipop. What is the easiest way to accomplish this?

Solution: Since both phones are on different carriers you need to make sure first that both of them are unlocked. Once they are unlocked you can easily swap the SIM cards of both devices.

Note 5 Unlocked Getting SIM Card Error

Problem: the note 5 has dual sim function, it is network locked. i got lock code from a third party. i got the sim 1 successfully unlocked. when i use 2 sims, it works fine but after a while it says sim card error, need to restart. But if i use just 1 sim card, even a different network sim, it works perfectly fine. how can i address this ? please help…

Solution: This problem could be caused by a glitch in the phone software. Try to backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.

I’d also like to know if you are getting the SIM card error for both SIM cards (SIM 1 & SIM 2) or just one particular SIM card? If it’s just on one particular SIM card then that card may be causing the problem.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

11 thoughts on “Samsung Galaxy Note 5 SIM Card Not Detected Issue & Other Related Problems”

  1. Mine won’t read sin card at all it will not detect it like I’m not even putting a sin in it please help

  2. Why don’t you stop wasting everyone’s time with the “faulty SIM card” claptrap and simply state “We have no idea why that happens”?

  3. used the paper solution and it has been working fine for about 10 days now. just the tiniest piece of post-it note (with the glue side to the back of the sim card), covering both the card and part of the holder.

  4. Update screwed mine up as well.
    Im goin to switch to Apple, bye android

    Not reading the sim card after update, but since my phone has a crack. They cant do anything about it.

  5. I also have started getting this SIM card error “No SIM card” or “New SIM Card detected” after my last system update so this has nothing to do with the phone itself! It has something to do with your system updates that is screwing with our phones! I would suggest you look into your system updates and see what the issue is on your end since so many people are having this issue! It can’t be that all of our phones are defective and all of a sudden have this issue. I have had my Note 5 for 2 years and now all of sudden since last update, having this issue! VERY frustrating when it was working just fine before!

  6. Hello ive using note 5 since 1 year after 2nd last update i ve got this issue again and again sim card removed or new sim card added plz tell the best solution its shows restart ur device some times it work fine but all of sudden its sya restart when ive done this so its show again and again i repaet the process but still the problem any best solution thx

  7. Hi! Galaxy Note 5, having the SIM Card Error, “Restart your phone to use the mobile network” which, I think, is preceded by “No SIM card” or “New SIM Card detected”. I went through 3 or 4 SIM cards, and then US Cellular gave me a replacement phone. Now, that phone is about 2 or 3 weeks old and the SIM card error has started again. 4 restarts in 36 hours. (2 restarts in the last 3 hours!) Anyone have any ideas about this? Would the charging station cause any problems?

  8. Just got a new Note 5. Barely even a month old. I’ve been getting the SIM error every few days. Like it has been said, it doesn’t seem relative to use. I’ve used it, sat it down, walked away, and few hours later think why it hasn’t gone off. I haven’t tried anything yet but I think I will add a little piece of paper or something behind it to give it some extra thickness.

    The issue that sucks is that every time it happens, it requires a reboot, even if you eject and reinsert the SIM.

  9. Been happening to me since late December. Anytime, using it, or sitting still. ATT replaced the SIM card once, and it certainly has not happened as much, but I have seen it a few times. The biggest issue is that when the SIM is bonked, you don’t get any calls or messages, you just have to keep checking your phone to make sure it’s working.

Comments are closed.