Samsung Galaxy Note 3 Fix For App Crashes, Freezing, Download Errors On Google Play Store [Part 1]

Welcome to the first part in our focused troubleshooting series that concerns app related issues on the Samsung Galaxy Note 3. If you own this particular phone and you are having a problem with your apps freezing, crashing, or probably you are getting an error when you try to download an app from the Google Play Store then you have come to the right place for solutions.

If you own Galaxy Note 3 or any other Android device for that matter then feel free to send us an email at [email protected] regarding any issue that you may have with your device. We will be more than happy to help you with any concern that you may have. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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Note 3 Screen Went Blank While On Facebook

Problem: My screen went completely black while I was watching Facebook. Everything is working except for the screen. I am receiving mails, messages and calls. If I connect it to my PC I can draw my pattern by guessing the position of the dots and it gets unlock. When I press the power button there are some areas on the screen blinking green and yellow lines. I can’t get to the safe mode for reboot because I can’t see anything on the screen, since i turn it on is all black. No Samsung logo or anything. I’ve tried everything with the battery, the charger, the SIM and can´t make it work… I see on the web that there are a lot of people with the same problem so I don’t think it’s a hardware problem… Can you help me?

Solution: Try taking out the battery of your phone as well as the microSD if your phone has one installed. Press and hold the power button for at least a minute then reinsert the battery. This totally discharges your phone which also deletes any residual memory in the RAM. Turn on your phone and check if the display issue gets resolved.

If you are still getting a blank screen but your phone can still get calls and messages then this may be a problem with the LCD. Bring your phone to an authorized service center and have it checked.

Note 3 Hangs And Apps Crashes

Problem: Hello sir.i have note 3 from previous 2 months…phone is not not running smoothly it hangs and crash apps…it was fast at beginning but now hangs in game play and other use…i mean from hang is that its not running smoothly. ..but play and stop like slower pc .

Solution: One of the main causes of this is that your phone has accumulated a lot of cached data. Try wiping the cache partition of your phone and see if this resolves the issue.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select and wipe the cache.
• With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still persists then the next step is to check if a certain app is causing this issue to occur. To do this you need to start your phone in Safe Mode.

• Turn the device off.
• Press and hold the Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the freezing issue does not occur in Safe Mode then the problem may be app related. Find out what app is causing this to occur and uninstall it.

Finally, if all else fails you should consider doing a factory reset. Just make sure to back up your phone data before proceeding.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 Apps Missing

Problem: Hi there TDG, My Samsung Note 3 has been working well since the update but then 2 days ago some apps have been missing and I keep getting a pop up saying “galaxy apps has stopped” along with messages, internet, contact storage, loginservice, process.android.media, etc. has stopped play store keeps crashing when i open it. My google services is missing. Even the apps that ive downloaded went missing and i couldn’t use my messages app though i can receive texts but i can’t open the msg and reply or even compose. Ugh i don’t know what to do. Please help. P.s. before these things happened, i hiked a mountain and decided to turn the power off my phone which is in my bag to save some battery. My phone felt hot. Like it overheated i think. So when we reached the summit, i turned it on then it happened, can’t access the most important apps. Please help me. Looking forward to your immediate response.

Solution: It looks like your phone software has been corrupted. You will need to do a factory reset to resolve this issue. Make sure to back up your phone data first before proceeding.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 Email App Crashes After Upgrade

Problem: Hi, Email app constantly crashes (error) after upgrading. Please help.

Solution: Clearing the cache and data of the email app usually resolves this kind of issue. Make sure to back up your important emails and take note of your email settings before proceeding as they may be deleted in the process.

• From any Home screen, tap the Menu key.
• Tap Settings.
• Tap the General tab.
• Tap Application manager.
• Swipe to the All screen
• Tap the desired application
• Tap Clear data and then tap OK.
• Tap Clear cache.

Note 3 “Unfortunately, TouchWiz home has stopped” Error

Problem: Hello, my name is Rachel and I have a Galaxy Note 3. Recently, when I try to move apps either on the screens or from the apps section to the home screen, I receive an error: “Unfortunately, TouchWiz home has stopped.” In result, no apps are able to be moved around within the phone. I also recently did the system upgrade. I am not sure if the two items are related. Do you have any suggestions to help the apps move again? Also, is like to ask your advise on another phone issue. I switched my Galaxy Note 3 from Verizon to AT&T. Now, when I receive calls, the call has a plus sign in front of it. For example, +7243160507. I am still able to receive the call sometimes. However, sometimes when I answer, it is a blank line and the other person can’t hear me either. When I try to swipe right and call the number back, it won’t let me complete the call because of the plus sign. AT&T representatives were not able to figure out this solve this last calling issue. Thank you for any help you can provide

Solution: It appears that data form the previous software version was not totally taken out of your phone causing this issue to occur.

Try clearing the cache and data of the TouchWiz app and see if this resolves the issue.

• From any Home screen, tap Apps.
• Tap Settings.
• Scroll to ‘APPLICATIONS,’ then tap Application manager.
• Swipe right to the ALL screen.
• Find and tap Touchwiz.
• Tap Clear cache.
• Tap Clear data, then OK. [NOTE: All your Home screens will be deleted.]

If the issue still occurs then proceed with wiping the cache partition of your phone.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select and wipe the cache.
• With ‘reboot system now’ highlighted, press the Power key to restart the device.

Finally, if all else fails a factory reset is highly recommended since the issue occurred right after a software update. Make sure to back up your phone data before proceeding.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 “Unfortunately, Direct pen input has stopped” Error

Problem: hi, i’m facing problem with Samsung note 3 …i flashed new firmware android 5 lollipop from kitkat and after i finished every thing was well . i tried to use Spen hand-write in writing and  after i open the hand-write panel i have error Unfortunately, Direct pen input has stopped. i close it and using keyboard or handwriting in keyboard it work well but the one of direct pen input didn’t work on lollipop..i tried to clear cashes on direct pen input and didn’t solve

Solution: This may just be a setting related issue. Try to check the Myscript resource manager. Go to Settings, Application Manager, Scroll across to “Turned Off”, MyScript Resource Manager, click on it to turn it back on.

If the issue still persists then back up your phone data and do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

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