Samsung Galaxy A40 shows the error ‘Facebook keeps stopping’

The error message ‘Facebook keeps stopping’ that seems to be bothering some owners of the Samsung Galaxy A40 is a sign that the app may no longer be working properly on your device. App crashes happen all the time but you can actually notice them when you need to use the app in question. 

Facebook is being updated regularly but issues like this still happen. This goes to show that even a well-maintained application like Facebook may still succumb to these kinds of problems. But if you’re only willing to do so troubleshooting, you should be able to make Facebook work perfectly again. 

So in this post, I will guide you in troubleshooting your Galaxy A40 that keeps on showing the ‘Facebook keeps stopping’ error. I will share with you the solution we’ve been using in addressing problems like this. If you’re one of the users that’s bugged by this kind of problem, continue reading. You may find this post helpful. 

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, don’t hesitate to contact us by filling up our Android issues questionnaire.

Get rid of ‘Facebook keeps stopping’ error on your Galaxy A40

There are some procedures you can do to fix this error and I am confident that after performing a few solutions, you will be able to use the app again without being greeted by the error message. With that said, here’s what you need to do:

First solution: Force restart your Galaxy A40 first

Before anything else,  you should perform the force reboot on your phone especially if the app was working perfectly prior to this problem. It’s because the error might be due to a very minor firmware problem that often can be fixed even by a normal reboot. In this case however, I want you to do the forced restart which is more effective. To do this, press and hold the volume down and power key simultaneously for 10 seconds or more. Your phone will reboot like it normally does but its memory is refreshed and all its apps and services reloaded. 

For minor software issues, this method is enough to fix the problem. However, if the problem continues after this, then move on to the next. 

RELEVANT POST: How to fix your Samsung Galaxy A40 with WiFi, Bluetooth and Network issues

Second solution: Clear cache and data of Facebook app

Doing so will reset the app back to its default configuration. If it’s just an issue with the app, then this will fix the problem as it deletes its cache and data so that they will be replaced with new ones. Don’t worry, none of your posts, pictures or videos will be deleted. You will be logged out of your account once the procedure is done but you can log back in without any issues as long as the app starts working properly after that. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Facebook. 
  5. Tap Storage. 
  6. Touch Clear cache
  7. Touch Clear data and then tap OK to confirm. 

After this, try to open the app and if it doesn’t crash immediately, try to log back into your account and continue using it to find out if the problem is fixed. If it continues however, then try the next procedure. 

Third solution: Update Facebook app

Facebook and other apps developed by the same company are being updated regularly to make sure they run properly on every device without any issues. However, problems happen every now and then and when there are several reports, updates will be rolled out to fix those issues. So, the next thing you have to do is try to see if there’s an available update for it because if there is, then that could be the fix. 

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. Find and tap Facebook and then tap Update to update it.

After this and the problem continues to bug you, then there’s no other choice but to do the next step. 

ALSO READ: Fix a Samsung Galaxy A40 that keeps disconnecting from WiFi network

Fourth solution: Uninstall Facebook and reinstall it

For third-party applications that keep on crashing or not working properly, this is the ultimate fix. I know some would suggest a reset but that’s too much of a work already only to fix one downloaded app. Uninstalling it would remove all its files, cache and data from your phone as well as its associations with some services. That’s more than enough to clear any issues with the app and reinstalling it will assure you that you’re using a recent version of the app. 

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. Tap UNINSTALL > OK.
  5. Reboot your phone to refresh its memory. 
  6. Once it becomes active, open Play Store.
  7. Search for ‘facebook’ and then install it.

I hope that this procedure will fix your problem. But if for some reason it continues even after this, then you should reset your device but don’t forget to backup your important files and data before that. 

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