Just like other mobile gadgets, Samsung Galaxy Note 2 is inclined to common hardware problems, particularly display issues such as blank display, dead pixel, unresponsive screen, bleeding screen as well as cracked/broken or chipped screen. In this article, we are going tackle each of these issues, determine possible causes, and get each of them resolved as much as we could.
Issue #1. Blank Display
This problem is depicted with the entire screen that is blank. While the backlight comes on, the user is not seeing anything.
Blank display on the Galaxy Note 2 can be due to three main factors, including:
- Its battery is already drained or the device has no adequate charge to power on.
- Physical or liquid damage is present on the device.
- The device is not responding due to a third-party application.
There are two things you can do to deal with the blank display issue on your Galaxy Note 2:
- Connect the charger to your device and let it charge for a few minutes.
- Turn on the device by pressing and holding the power button simultaneously.
If the problem still exists, try this:
- Remove the battery for 30 seconds with the device still turned on.
- After a minute or two, replace the battery.
- Power on the device.
Issue #2. Dead Pixel
This problem is depicted with a black dot that appears on the display. Sometimes colored dots are visible.
What causes dead pixel on Galaxy Note 2?
There are three possible causes of dead pixel problems to occur on the device including the following:
- The pixel is likely stuck and not dead.
- Physical or liquid damage on the device.
- Third-party application causing pixels to appear dead or stuck.
One thing you can do to deal with this issue is to remove the battery for 30 seconds with the device still on. Wait for at least one minute and then replace the battery. Turn on the device and check if dots are still showing on the display.
If the problem only appears in a certain application, then you may need to uninstall the application. Otherwise, try using Factory Data Reset or resetting the device to factory defaults. It has been known that a Factory Data Reset can help resolve certain hardware issues including those associated with the display. However, you also have to note that utilizing a Factory Data Reset also means losing your personal information and can no longer be recovered afterwards. In this regard, backing up all necessary files stored in the device is a requisite before using this feature.
Issue #3. Cracked Screen
In this case, the device is still functional but the thing is its touchscreen is cracked or worse, the LCD is cracked that you can no longer view what is on the screen.
Apparently, the problem is caused by some type of physical damage.
As resolution, your device has to be sent in for repair. And remember, physical damage is not covered under the Samsung Limited Warranty.
Repair options for Samsung Galaxy Note 2 would include warranty repair, out of warranty repair and Insurance options.
HINT: Once your device is sent in for further evaluation and repair, the technician will determine if the damage is caused by a manufacturing defect or an external source.
If the cause is found a manufacturing defect and the device is under warranty, you will get your device completely repaired at no cost. If the cause is other than manufacturing defect, you will be informed and asked if you are willing to pay for repair, except in BER or Beyond Economical Repair cases.
Issue #4. Bleeding Screen / LCD
Bleeding screen on Galaxy Note 2 is depicted with an LCD or display that looks like it has ink or colored lines running across the screen but the display is not cracked. Others would even say the LCD is bleeding.
This problem is most likely due to some type of physical or liquid damage on the device.
Similar to cracked screen, a resolution for bleeding screen is through repair. This means you will need to send in the device to a technician for repair or take it to an authorized service center in your place.
Issue #5. Unresponsive Screen
In this case, the device does not respond to touches, by the time you touch anywhere on the screen.
There are four possible causes of unresponsive screen problems on Galaxy Note 2, including the following:
- Wet hands or lotion was just applied to hands.
- An accessory is barring contact, like a case or screen protector is preventing the screen from responding to your touches.
- Physical or liquid damage is present.
- Third-party application is causing the device not to respond.
- To ensure the problem is not due to wet hands or anything, just keep your hands dry and/or remove any lotions from your hands.
- Remove any accessories that may hinder contact to the screen like a case or screen protector.
- Clean the screen with a dry cloth and be sure to remove any excess dirt or oils.
- Remove the battery for 30 seconds with the device still on. Wait for a moment and replace the battery. Finally, power the device on.
If the problem still exists, try uninstalling any third-party application, especially if the problem only happens when running the application. Otherwise, you may need to use Factory Data Reset to get the issue fixed.
IMPORTANT NOTE: It has been known that a Factory Data Reset can help resolve certain hardware issues including those associated with unresponsive screens on Galaxy Note 2. However, you also have to note that utilizing a Factory Data Reset also means losing your personal information and that it can no longer be recovered after the process. In this regard, creating a backup of all necessary files stored in the device is highly recommended before using this feature.