Like any electronic device, your PS4 may show problems as it ages. One of the problems that some users are reporting is about their PS4 console ejecting discs or not ejecting at all. If you have any of this problems with PS4 right now, learn what you’ll need to do by following this guide.
Causes why a PS4 may eject discs or not at all
The main reasons for this PS4 problem are hardware-related: design fault and hardware malfunction.
First generation PS4 consoles tend to have incident rates for this issue compared to the newer ones. Sony found out years ago that the main reason why early PS4 models won’t eject discs or has the tendency to eject discs randomly even without user input is caused by a faulty touch-capacitive power and eject buttons.
Apparently, the disc eject button is triggered even when a user does not touch the button at all. The rubber component underneath the eject button seems to inflate when the console reaches a certain high temperature causing the false signals. This is why the discs get ejected randomly.
In some cases, an inserted disc may be ejected right away due to this problematic rubber part. Sony has since then replaced the touch-operated sensors with mechanical buttons and that seemed to have fixed the problem for good.
If you continue to have the same problem though, you probably have an older model with a poorly designed power and eject buttons. Unfortunately for you, the only way to fix the problem permanently is to have the console repaired or replaced.
In some cases, newer PS4 models may show this problem not because of a bad power and eject buttons but due to other hardware malfunction. Users who reported this problem on newer versions usually have their consoles physically damaged. So, if your console has an obvious damage on any reason, you must treat the problem as a hardware issue. There’s no software fix for bad hardware and you’ll need professional help to make your console run normally again.
Solutions to PS4 ejecting discs
If you happen to have an older PS4 version, below are the few possible solutions that you can try to fix the problem on your end. If none of these suggestions will work at all, you should consider having the PS4 console repaired or replaced.
- Reposition the PS4 console vertically.
Changing the orientation of your PS4 console to a vertical position may help fix the problem. This had been reported as a good remedy by a number of PS4 players in the past. If you don’t have one handy, try to buy a stand for your PS4 so it stands vertically instead of horizontally.
- Don’t use controller; use manual eject button.
If a software command won’t eject the disc at all, try touching the Power button on the front for about 7 seconds and wait for the console to sound off before shutting down. Then, unplug the power cable and any other cables (both in the front and back). After that, visit this official PlayStation tutorial page on how to manually eject a stuck disc.
- Reboot the system.
You can also power cycle the console when dealing with this problem. Shut down the PS4 and disconnect the AC cord and all other cables from the console. Once the console is powered down, wait for at least 2 minutes before reconnecting everything back. Then, check for the problem and see if your PS4 still keeps ejecting discs.
Use clean, good working discs.
Inserting a scratched or dirty disc can potentially damage the optical drive. Make sure that you wipe the surface of the disc with a clean, soft cloth before inserting it.
Avoid moving the console when it’s working.
Also, make sure that you avoid moving the console when it’s trying to read a disc. Doing so can scratch the disc and cause disc read problems.
Place the console in a level surface.
Make sure that your console is located on a level surface whether it’s placed horizontally or vertically. A disc spins hundreds of revolutions per minute when being read by your console so an uneven surface may cause a bad angle when the disc is being scanned.
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