How To Fix Sony TV Is Frozen

Are you experiencing the Sony TV frozen screen issue? There are several factors that can cause this problem such as a software glitch, poor internet connection, or a corrupted app. To fix this problem, you will need to perform several troubleshooting steps.

Sony is one of the largest companies in the world that makes several products ranging from smartphones, cameras, appliances, and televisions just to name a few. The Sony Bravia TV line of televisions is popular around the world for its quality and features. Consumers who are looking for a solid Google TV or Android TV model should consider getting this brand.

How do I fix an unresponsive Sony TV?

How do I fix an unresponsive Sony TV?

One of the annoying issue that you might experience with Sony TVs is when it freezes. This can happen when the TV starts, when using streaming services, or when navigating the TV menu using the remote control.

This can be a frustrating experience as you won’t be able to use the Smart TV properly.

Here’s what you need to do to fix Sony TV stuck on loading screen or frozen issues.

Solution 1: Power reset your TV

One of the common causes of a Sony Android TV freezing is a software glitch. A power reset or power cycle will usually fix issues caused by minor software glitches or bugs as it will remove any temporary corrupted data that could be causing the problem.

  • Turn off the TV using the supplied remote control.
  • Unplug the TV power cord from the power outlet and wait about 60 seconds.
  • Reconnect the TV AC power cord to the electrical outlet then and make sure to turn on the Sony Android TV.

You can also perform a soft reset using the remote control.

  • Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds.
  • Select Restart to restart.
  • The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.

Try checking if your Sony Smart TV still freezes.

Solution 2: Check the internet connection

You need to make sure that your Sony Smart TV has a good internet connection. If your internet connection is slow then you will be experiencing freezing issues when watching your favorite streaming shows.

Checking your internet connection speed

  • Open a browser on your Sony TV or mobile device connected to the same Wi-Fi network as your TV.
  • Go to speedtest.net. This is an online speed test tool that is free to use.
  • Click on Go. This will start the speed test.

If you have no or slow internet connection then you can check if this is caused by an issue with your Wi-Fi network.

  • Turn off your Smart TV.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on the Smart TV.
  • Reconnect the Smart TV to the internet.

Here’s what you can do to get a stable internet signal.

  • Try to disconnect other devices connected to the Wi-Fi router while you use the Sony Smart TV. This will allow the Disney Plus app to use the maximum internet bandwidth.
  • Move the Smart TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect your TV to the 5Ghz band instead of the 2.4.

Solution 3: Clear the Sony Smart TV app cache

If the issue occurs when trying to run a particular app then this might be caused by corrupted data found in the app. You will notice this when the app loading screen appears and does not proceed from there. What you will want to do right now is to clear the cache and data of the app.

Google TV

  • On the Home screen, navigate to the Gmail icon and select it.
  • On the Google TV screen, go to Screen.
  • Select Settings.
  • Select Apps.
  • Select See all apps.
  • Scroll down to the app you want to clear data / clear cache.
  • Select Clear Data or Clear Cache.

Android TV

  • Open the Settings menu.
  • Select Apps → See all apps → Show system apps.
  • Select the app to clear cache and data.
  • Select Clear cache, and then depending on your options, either select OK or press the Enter button.
  • Select Clear data, and then depending on your options, either select OK or press the Enter button.

Solution 4: Uninstall then install the app on your Sony Smart TV

Sometimes the problem can be caused by a corrupted app. To check if this is what’s causing the problem you should uninstall then install the affected app.

Uninstall app

On the supplied remote control, press the HOME button.

Select Settings.

Select Apps.

Select See all apps.

Select the app.

Select Uninstall.

Install app

On the remote control, press the HOME button.

Select the Google Play Store app in the Apps category.

n the Google Play Store screen, use the navigation buttons of the TV remote control and select the search icon.

Use the microphone on the remote control or the on-screen keyboard on the TV to search the name of the app that you want to install.

From the search results, select the app that you wish to install, and then select Install.

Solution 5: Make sure your Sony Smart TV is running on the latest firmware update

You should make sure that your TV has the latest software version installed. The most current version will usually have several improvements as well as bug fixes that could fix the freezing issue you are experiencing.

Sony Google TV models

On the supplied remote, press the Quick Settings button.

Select the Settings icon.

Select System → About → System software update.

On the supplied remote, press the Quick Settings button.

Select the Settings icon.

Select System → About → System software update. If the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

Sony Android TV models

On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.

Select Status & Diagnostics, then select System software update.

Check if the Automatically check for update or Automatic software download setting is set to ON. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.

Once the Sony TV is running on the latest version try checking if the issue still occurs.

Solution 6: Factory reset the Sony Smart TV

This step will erase all user settings and resets the TV back to factory specifications.

  • On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV.
  • Select Settings.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Try checking if this fixes the freezing issue still occurs.

Frequently Asked Questions

  1. Why does my Sony get stuck on the loading screen?

    The freezing issue can be caused by a number of factors such as a slow internet speed, software glitch, or even a corrupted app.

  2. Why does my Sony TV have no picture?

    This problem is usually caused by a loose HDMI connection, wrong source selected, or a software glitch. Try to check all the cables connected to the TV and make sure to select the correct source. You should also try to restart your TV to fix this problem.

  3. How do I stop smart TVs from freezing?

    Tighten all cables and connections.
    Check your internet or WiFi signal.
    Switch from WiFi to a wired connection.
    Install any pending app updates and restart your TV.
    Reset the connection between your TV and your receiver.

  4. Why does all the apps keep buffering?

    This is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs. You should also check other streaming services on your TV if they also buffer. If the issue is the same then this is most likely caused by a slow internet.

  5. Why am I getting an internet connection error on my Sony Google TV?

    This could be due to an issue with your WiFi connection. Try to do a speed test. If the results are good then you should proceed with restarting the TV as this might just be caused by a temporary glitch.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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