How To Fix Xbox One Won’t Update | System Update Won’t Install

It’s highly recommended that your Xbox One runs the latest software version all the time. However, there may be some Xbox One consoles that may encounter an error and won’t install an update at all. If you’re one of the unlucky gamers with this problem, learn what you can do about it in this guide.

Reasons why your Xbox One won’t update

There are a number of causes why an Xbox One may encounter system software issues. We discuss the common reasons for the problem below.

Internet connection issue.

Weak or intermittent internet connection can cause update issues. Try to check for any current issues with your home network to see if there’s any possibility that the issue may be coming from there. 

Depending on the situation, you may have to focus your troubleshooting on fixing your home network issue first.If you’re using wifi to play online, try to check for possible Xbox One wifi issue.


Update server issue.

From time to time, Microsoft’s servers may encounter problems and may be unable to allow updates. If this happens, your console will usually indicate the problem with an error after the update has failed. 

Gamertag or profile bug.

In some few cases, a bug with the current gamer profile may prevent installation of an update. Although it’s not widespread, some users were able to trace the reason for the failure to update to a corrupted profile. To see if this is the one causing your problem, you can try to redownload your profile as part of your troubleshooting steps.

Corrupted System Cache.

The Xbox One console uses a set of temporary set of files called system cache in order to load games and apps quickly. Sometimes, this cache may get corrupted and cause problems. You can clear the Xbox One cache to see if your console won’t update.

Third party software modification.

Modified Xbox One consoles may not be able to install updates. If the software of your console has been tampered with, official Xbox Live updates may be blocked. We recommend that you revert the software to its official state in order to update again.

What to do if your Xbox One won’t install an update

If you find yourself dealing with an Xbox One not installing a software update, below are the steps that you must do to fix it.

  1. Power cycle your Xbox One.

    A lot of Xbox One problems can be fixed by a simple restart. Make sure to begin your troubleshooting by doing a console power cycle. Press and hold the Power button until the system shuts down. Turn the console back on and check for the problem.

  2. Check for error.

    Sometimes, an Xbox One may appear to download the update but can’t finish installing it. There may also be an accompanying error code. This code can be the key to identifying the solution for the problem. Take note of the error message or code (or both) and do a quick Google search about it. You can also visit the Xbox troubleshooting page for system update issues.

  3. Run an internet connection test.

    You can do a quick connection test to see if there’s any problem with your connection. Just do the following steps:
    -On the controller, press the Xbox button to open the guide.
    -Select Settings.
    -Select All Settings.
    -Select Network.
    -Select Network Settings.
    -Go to the right side of the Network Settings screen and select Test network connection.
    -Wait for the test to finish. If there’s a problem with your connection, the test should tell you.

  4. Check for Xbox Live outage.

    In case there’s a problem with Xbox Live servers, you can visit the Xbox Live Status page.

  5. Delete and redownload your profile.

    A corrupted gaming profile may sometimes cause updates to fail. Try to delete and redownload your profile to see if it will help. Here’s how:
    -On the controller, press the Xbox button to open the guide.
    -Select Settings.
    -Select System Settings.
    -Go to Storage>All Devices>Gamer Profiles.
    -Select the gamertag that you want to delete.
    -Select Delete.
    -Select Delete Profile Only. Don’t worry as this option will delete your profile only and won’t erase saved games and achievements.

  6. Refresh the system cache.

    You can also delete the system cache to ensure that the Xbox One uses a fresh cache. Follow the steps below:
    You can also delete the system cache to ensure that the Xbox One uses a fresh cache. Follow the steps below:
    -Shut down your Xbox One using the Power button on the console.
    -Once your Xbox One has completely powered down, unplug the power cord from the back of the console. Make sure to unplug the power cable from both the back of the console and the wall outlet.
    -Wait a minute, and then reconnect the power cord to both the Xbox One console and the electrical socket.
    -Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

  7. Try using wired connection.

    If you’re on wifi, consider connecting your Xbox One by wire. Move the console closer to your modem or router so you can connect it directly using an ethernet cable. Then, test the connection again as detailed in Step 3 and before checking for the problem again.

  8. Reset the console.

    If your Xbox one is still not updating at this point, you can try to reset it. There are two types of reset that you can try. One is Reset and keep my games & apps and the other is Reset and remove everything
    To reset your Xbox One, follow the steps below.
    -On the controller, press the Xbox button to open the guide.
    -Select Settings.
    -Go to All Settings.
    -Choose System.
    -Select Console info & updates.
    Select Reset console.
    You want to try Reset and keep my games & apps first. If it won’t fix the problem, then go ahead and do the Reset and remove everything option.

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