Samsung Galaxy S9 Plus keeps showing “Unfortunately, Youtube has stopped” error

ByHarold Hisona

Being one of the core applications that comes with every device that run on Android system, Youtube is embedded in the firmware but there are times when it crashes on its own without apparent reason or cause. Such is the case with some of our readers that own the Samsung Galaxy S9 Plus. Some said that an error message keeps showing up on the screen when they open Youtube. The error says “Unfortunately, Youtube has stopped” and it shows up instead of the usual interface. Others also reported that the app closes by itself shortly after it’s opened which is another sign of a crash.

We may have already addressed similar issues in the past but we have to tackle it again since we still have readers who need our help in fixing this problem. So, in this post, I will share with you the solution we’ve been using to fix app-related issues like this. If you’re one of the owners of this phone and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy S9 Plus with “Youtube has stopped” error?

When it comes to app issues, you really don’t have to worry too much because more often than not, they’re just minor problems and you can fix them on your own without any help from a technician provided that the firmware of your device hasn’t been modified in any way. For this problem, here’s what you should do…

Restart your Galaxy S9 Plus

If it’s the first time you’re seeing this problem, you must begin your troubleshooting with a simple reboot because it’s always possible that it’s just caused by a minor glitch in the system. Glitches happen most of the time and they occur when you least expect them. If the normal reboot doesn’t fix the problem, try doing the forced reboot:

  • Press and hold the volume down button and the power key simultaneously for 10 seconds or more.

When done correctly, your device will reboot like it normally does but its memory will be refreshed and all apps and services reloaded. Then, open Youtube to see if the problem is fixed but if not, then move on to the next solution.

Clear Youtube cache and data

This will reset the app back to its default settings or configuration. If the problem is only with the app, then this is more than enough to fix it. You don’t have to worry because none of your files and data will be deleted by doing this. So, it’s safe and very effective. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Youtube from the list.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this procedure, open Youtube to know if it still crashes or not. If it still does, then try the next solution.

Find out if it’s caused by a third-party

Sometime third-party applications will cause pre-installed ones, like Youtube, to crash every now and then. That’s why it’s important to find out if your apps have something to do with this problem by running your phone in safe mode. In so doing, you’re temporarily disabling all third-party applications and if Youtube doesn’t crash while your phone is in that mode, then it confirms our suspicion that it’s really due to a third-party app. The next thing you should do is find out which app is the culprit and uninstall it.

Now, this is how to reboot a Galaxy S9 Plus into Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And this is how to uninstall an app from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. Tap UNINSTALL > OK.

Delete the system cache

After the previous procedure and the app still crashes, then the problem could be with the firmware. It’s time to go after the system cache because it’s possible that the cache has already been corrupted or obsolete. You need to wipe the cache partition to delete and replace the old system cache. None of your files will be touched by doing this so don’t worry about them…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the problem continues to bug you even after deleting the system cache, then you have no other choice but to do the next solution.

Backup your files and reset your phone

Any app issues can be fixed by a reset. If none of the things I mentioned above worked for you, then a reset is necessary but you don’t have to do it immediately if it’s impossible for you to backup your files and data. If you need to browse or stream videos from Youtube, use the Internet or Chrome app instead of the app.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you think you have other issues you want to share with us, feel free to contact us or leave a comment below.

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