How to hard reset on HTC U12 Plus (HTC U12+)

Learning how to hard reset or factory reset your HTC U12 Plus is important if you are troubleshooting, or if you want to sell or give away your device. In this short tutorial, know the exact steps on how to wipe your HTC U12 Plus and return all its software to defaults.

Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Prior to actually performing the hard reset, it is important that you remove your Google account from the device. If you don’t want to do that, then be sure to enter the correct username and password after for that account after a factory reset.

To remove an account from your device:

  1. From the Home screen, swipe up and then tap Settings.
  2. Tap Accounts & sync.
  3. Tap an account.
  4. Tap Remove Account.

Method 1: Hard reset HTC U12 Plus via Settings

Under normal circumstances, you should only try to factory reset your HTC U12 Plus by going under its Settings menu. This method is easy to do and straightforward. Here’s how it’s done:

  1. Create a backup of your data.
  2. From the Home screen, swipe up and then tap Settings.
  3. Tap System.
  4. Tap Reset.
  5. Tap Factory data reset.
  6. To avoid deleting media and other data from your storage card, make sure you do not select the Erase SD card option.
  7. Tap Reset Phone.
  8. Tap Erase Everything.

Method 2: Hard reset HTC U12 Plus via Download Mode (using hardware buttons)

If your OnePlus keeps rebooting or has become unresponsive, doing a factory reset via Settings may not be possible. This is where factory reset via Recovery Mode becomes a a good alternative. Compared to the first method, this one requires pressing a combination of hardware buttons. Make sure to follow the steps below:

  1. Create a backup of your data.
  2. Press and hold the POWER button until the phone vibrates, and then release your finger.
  3. If you are unable to load Download Mode or Bootloader Mode try any of the following combinations:
    • Hold down the VOLUME DOWN and POWER buttons at the same time. Release the buttons when the phone vibrates.
    • Hold down the VOLUME UP and POWER buttons at the same time until the phone restarts.
    • Hold down the VOLUME UP, VOLUME DOWN, and POWER buttons at the same time for up to 2 minutes.
  4. On some phones, some of these combinations may power the phone on into the Bootloader or Download Mode screen. Use the VOLUME buttons to navigate between options, and then press POWER to select an option.
  5. Select Reboot.


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