Are you experiencing the TCL TV keeps turning off issue? There are various factors that can cause this problem such as the plug disconnected from the power outlet or power strip, an overloaded internal memory, or even a stuck TCL Smart TV remote control button. To fix this you, will need to perform several troubleshooting steps.
TCL is one of the popular TV brands available that have several models catering to various consumer groups. If you are looking for a budget TV model that has several great features then you can pick from some of models that have features such as QLED and Mini LED displays with Dolby Vision HDR and Dolby Atmos support. This makes the brand popular among the budget conscious consumers who want to have a decent home theater set up.
Why does TCL Roku TV keep restarting?
One of the issues that you might experience with your TCL Roku TV is when it turns off on its own. This can be a frustrating experience especially if you are in the middle of watching your favorite show.
Here’s what you need to do to fix the TCL TV keeps turning off issue.
Solution 1: Check the power cord of your Hisense TV
The first thing you need to do when your TCL Roku TV turns off on its own is to check the power cable and make sure that it is not loosely connected to the power outlet.
Try connecting your TCL TV power cable directly to the power socket and not through a surge protector or power strip. You should also try to connect it to a different power socket.
Sometimes a power outage in your area can cause the TV to turn off so make sure that there is no outage.
Another power related issue that can cause the TCL TV to turn off is a power surge. This happens when a power spike occurs, usually when a thunderstorm occurs and can damage the power supply of your TV. In order to protect the power supply from a random power surge you should try using a surge protector.
Solution 2: Restart Your TCL TV
One common cause of a TCL TV keeps turning off issue is a software glitch. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.
How to Restart Your TCL Roku TV
Press on your remote control to open the main screen.
Scroll up or down and select Settings
Press the right arrow button and select System
Press the right arrow button and select Power
Press the right arrow button and select System Restart
Press the right arrow button and select Restart.
Another way to do this is to unplug the power cord of your TCL TV and wait about 60 seconds. Reconnect the power cord and make sure the TV is turned on.
Try checking if the issue still occurs.
Solution 3: Check the TCL TV remote control
One reason why you will be experiencing the TCL TV turning off issue is if the remote control power button is stuck. Check the power button and make sure that it isn’t stuck. If there are traces of debris or dirt stuck in this button then you should try cleaning it off.
Sometimes, a faulty remote control can cause the TV to turn off randomly. Most TV remote controls that have an IR blaster can randomly trigger the TV to turn off. You can check if this is causing the problem by removing the battery of the Vizio remote.
If the issue does not occur then you should consider getting new batteries for the remote or replacing the TV remote.
You can also try to reset TV remote.
Unplug your TCL television and plug it back in after a minute.
Remove the lid from the back of your remote control and take the batteries out.
Hold the power button for 30 seconds and press each button of your remote several times. It will drain all of the residual charges from the remote.
Put the batteries back to the remote and check if the issue is now fixed.
Solution 4: Disable the sleep timer of your TCL TV
One of the reasons why your TCL TV turns off on its own is if the sleep timer has been enabled. Disabling this feature will usually fix this problem.
Press the home button on the remote control.
Go to settings.
Go to Timers.
Select Sleep timer.
Disable Sleep timer.
Try checking if the TCL TV completely turning off issue still occurs.
Solution 5: Turn off HDMI CEC on your TCL TV
The HDMI CEC feature allows connected devices to talk with each other. The aim of this feature is to allow you to control multiple devices connected to a display with one remote, increasing convenience. There are instances when an active CEC HDMI can cause your TV to turn off on its own which is why you should try to disable this feature.
Go to settings.
Go to Control other Devices (CEC).
Uncheck all boxes then restart the TV.
Try checking if the TCL TV turning off issue still occurs.
Solution 6: Perform a software update on your TCL Smart TV
You should make sure that your TCL Roku TV device has the latest software version installed as this will usually have several improvements as well as bug fixes that could fix the turning off issue you are experiencing.
Updating TCL Android TV
Press the Home button on the TCL Android TV remote control to display the Home screen.
Use the navigation button to move the cursor to the Settings icon, located on the right top of the screen, then press OK
Scroll and select More Settings
Scroll and select Device Preferences
Scroll and select About
Scroll and select System Update
The Software Update pop-up box will display, select Network Update
The TV will search for an available software update, once prompted, click OK to confirm.
Update TCL Google TV
Press the Settings button on the TCL Google TV remote.
Select the Settings options in the panel.
Navigate to System > About > System update.
Select the Network Update option on the dialog that appears.
If an update is available, the TV will display a Software Update message box. Follow the onscreen instructions to download and install the latest updates.
Once the latest software is successfully installed, your TCL TV will automatically restart.
Solution 7: Perform a factory reset on your TCL TV
If after performing the troubleshooting steps listed above the issue persists then you should consider doing a factory reset.
Factory Reset TCL TV
- Press Home on your remote to open the main screen.
- Scroll down and select Settings
- Press the right arrow button, scroll and select System.
- Press the right arrow button, scroll and select Advanced system settings.
- Press the right arrow button, scroll and select Factory reset.
- Press the right arrow button, scroll and select Factory reset everything.
- To proceed with the full factory reset, enter the code listed on the screen and select OK.
Solution 8: Contact TCL customer support
In case the issue persists despite performing all of the troubleshooting steps above then you should contact the nearest customer service center as this might already be caused by a faulty hardware component.
Frequently Asked Questions
- How do I Stop My TCL TV From Turning Off?
There are a number of factors that can contribute to this issue such as a loose power cord, loose HDMI cables, or even a sleep timer setting issue.
- Why does my TCL TV turn off when I turn it on?
This could be a sign of an electrical problem. There might be a power surge or the power supply of the TV is defective. It's also possible that a stuck power button on the remote is causing this problem.
- Why does my TCL TV keep turning off after an update?
If you are experiencing this issue after a system update then try resetting the TV by unplugging it for a minute then plugging it back in. If the issue persists then try to perform a factory reset.
- Why does my TCL TV keep turning on and off repeatedly?
This could be caused by a loose power cord. Make sure that the power cord is secured tightly to the electrical outlet. If it is and the issue persists then you will need to contact Hisense customer service for assistance.
- Why is my TCL remote not working?
The most likely reason why the remote is not working is because the batteries are drained. Try getting a new battery and check if this fixes the problem.