How To Fix NBA 2K21 That Crashes On Xbox Series S

This troubleshooting guide will show you how to fix the NBA 2K21 that crashes on your Xbox Series S and learn more about the problem so as to prevent it from happening again in the future. There are several procedures you can do so try to see which one works for you. 

Among the most common issues you may encounter when you’re a gamer are the game crashes. They occur randomly and most of the time, users don’t have a clue as to what causes them. They can be pretty annoying but they’re not really that hard to fix, especially if you’re a console gamer. 

It is possible that it’s just due to minor technical issues with the game or the console. There’s also a possibility that it’s caused by connection or server problems. You should try doing some basic troubleshooting procedures as you may be able to fix the issue by yourself. With that being said, here’s how you fix NBA 2K21 that keeps crashing on the Xbox Series S: 

Fix #1: Restart NBA 2K21

Console games are optimized to run perfectly for the platform they’re designed for, so if issues like crashes occur, you can always assume that it’s not really that serious. In fact, restarting the game in question might save you from all the hassles. Here’s how you do it: 

  1. Press the Xbox button on your controller.
  2. Highlight the NBA 2K21 and hit the Menu button.
  3. Highlight Quit and press A to close it.

After a few seconds, launch the game again and see if the problem still persists. 

Fix #2: Make sure NBA 2K servers are up and running

Online games rely on their servers to run smoothly, so if a problem just started out of the blue without apparent reason, it’s probably due to a server-related issue. So what you have to do next is to check if both the Xbox and NBA 2K servers are up and running. Here’s how you do that: 

The thing about server issues is that it can be fixed in an hour or two and you don’t necessarily have to do anything on your console or the game. The problem will be handled by Microsoft or the game developer. 

Fix #3: Reboot your console

Another possibility is that your console might have a technical issue and has affected some of the games. As long as it’s not due to overheating or liquid damage, any technical issue with Xbox can often be fixed by simply rebooting it. So that should be the next thing you should do. Here’s how: 

  1. Press and hold on the Xbox button on your controller. 
  2. Highlight Restart console and press A to confirm. 

The reboot will take less than a minute to complete, so once your console becomes active, open NBA 2K21 and see if it still crashes. 

Fix #4: Delete NBA 2K21 cache

If the previous solutions fail, then it’s time you troubleshoot the game itself. It’s possible that its cache has been corrupted. A game’s cache is a collection of small files created by the system to make the game run smoothly when you open it. However, it has a tendency to get corrupted and this problem occurs when such a thing happens. So delete the old cache so that it will be replaced with a new one. Here’s how you do that: 

  1. Press the Xbox button on your controller.
  2. At the Home tab, highlight My games & apps and press A.
  3. Select See all to view all your games and apps.
  4. Highlight NBA 2K21 then press the menu button on the controller.
  5. Select Manage game and add-ons and select Saved data.
  6. Select Delete all to remove the cache of the game.

Once the cache is deleted, open the game again to see if the problem is fixed. If not, then move on to the next solution.

Fix #5: Uninstall NBA 2K21 and reinstall it

If all else fails, then you have no other choice but to do the ultimate solution. The next thing you need to do is to uninstall the game from your console, to remove all its installation files and association with the system. After that, download a fresh copy of the game and have it installed. Most of the time, this will fix any game-related problem. Here’s how you uninstall the game from your device: 

  1. Press the Xbox button on your controller.
  2. At the Home tab, highlight My games & apps and press A.
  3. Select See all to view all your games and apps.
  4. Highlight NBA 2K21 then press the menu button on the controller.
  5. Select Uninstall and press A. 

After it’s uninstalled, restart your console before reinstalling it. 

We hope that this guide can help fix NBA 2K21 that keeps crashing on your Xbox Series S. 

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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