How To Fix NBA2K21 Crashing in Xbox Series X

The NBA 2k21 crashing in Xbox Series X can be caused by several factors. It could be due to a software glitch, a server problem, or an outdated software. To fix this you will need to perform several troubleshooting steps on your Xbox Series X console.

The NBA2K21 is the latest installment in the basketball simulation game that’s available for the Xbox Series X, Xbox One, PlayStation 4, PS5 console, and Nintendo Switch. Players can dive straight into the action with a quick game or create their own player in the MyCareer mode. There’s also a MyTeam mode available where you can build your own ultimate basketball team. On the Xbox you can download the digital edition from the Microsoft Store or get the physical disc from stores.

If you want to check this game out you can get it for free on your PC from the Epic Games Store until May 27.

What to do when NBA2K21 keeps crashing on your Xbox next gen console

One of the issues that you might encounter when playing this game is the crashing issue. If you go on Reddit, you will find several players experiencing this issue not only on this next gen console but on the PS5 version as well. The crash might give out an error code, you might get stuck in a black screen, or you might experience a console crash when you launch this title. Here’s what you need to do to fix this crashing issue.


  • Make sure your Series X is running on the latest software update.
  • Make sure to update NBA2K21 as this might have the patch to fix the problem. It’s best to check the update patch notes and see what has been added.

Solution 1: Check for any server issues

The first thing that you will need to do in this case is to make sure that there are no NBA2k21 server problems. You can check on this by going to the Xbox status webpage.

Time needed: 5 minutes.

Check the Xbox Live server

  1. Open a web browser.

    You can do this from your computer or from your Xbox Series X.Fix NBA2K21 Crashing in Xbox Series X

  2. Go to the Xbox status home page.

    You can check details on the status of Xbox features and functionality from here.What to do when NBA2K21 keeps crashing on your Xbox next gen console

If an outage is being reported then this might be what’s causing the crashing issue. You will have to wait for this to be resolved as this is usually a server side problem.

Solution 2: Restart the NBA2K21 game

If you experience freezing or crashing when playing then this can be caused by a temporary software glitch or due to technical issues. To fix this you can try to close then launch it.

  • Press the Xbox button on your controller.
  • Highlight the title.
  • Press Menu.
  • Select Quit.
  • Start NBA2K21.

Try checking if the problem still occurs.

Solution 3: Restart the console

Performing a power cycle on your next gen console will refresh its system and remove any corrupted temporary data that could be causing the problem. To do this just press the Xbox button on the console for 10 seconds or until it turns off. Turn on the Xbox after a few seconds then try running NBA2K21 again then check if it still crashes.

Solution 4: Use a different profile

One factor that can cause this problem is if your profile data is corrupted. You can check if this is the culprit by using a different profile.

  • Press the Xbox button on the controller.
  • Select Profile & System.
  • Select Add or switch.
  • Try using a different profile. If only one profile is available then select the Add new option to add another profile that you can use for checking.

If the problem does not occur when using this new profile then you will need to remove your original profile from the Xbox series x console then add it again.

Solution 5: Clear the local save file

Sometimes the problem can be caused by a corrupted saved NBA2K21 file. If this is what’s causing the problem then you will need to delete this file then resync with the cloud.

  • Press the Xbox button on your controller.
  • At the Home tab open My games & apps.
  • Select See all
  • Highlight NBA2k21 then press the menu button on the controller.
  • Select Manage game and add-ons.
  • Select Saved data.
  • Select Delete all to remove the local save data.

After performing these steps try checking if the problem still occurs on your Xbox Series X console.

Having the NBA2K21 crashing in Xbox Series X can be a frustrating experience. Hopefully, this solution will help you fix the problem.

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