Any smartphone should be able to connect to a WiFi network unless there’s really an issue with the hardware. However, some owners of the Motorola Moto G7 have been complaining because their units won’t connect to the network they used to connect. This could be a problem with the firmware of the phone, or just a minor issue with the network itself.
In this post, I will walk you through in troubleshooting your Moto G7 that won’t connect to a WiFi network. We will try to consider every possibility and rule them out one by one until we can determine what the problem really is and hopefully be able to fix it. If you are one of the owners of this device and are currently having similar issue, continue reading as this post may be able to help you.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Moto G7 that won’t connect to WiFi
You only need to perform a few procedures to be able to fix this problem, or at least know what it’s all about. First will try to see if this is just a result of a minor glitch in the system, then move on to troubleshoot the network devices. With that being said, here’s what you should do about this issue…
First solution: Perform the Forced Restart to fix Moto G7 that won’t connect
It is important that the first thing you have to do is the Forced Restart. It’s a simulated battery removal that will refresh your phone’s memory as well as reload all apps and services. This problem is a possible result of a minor firmware glitch and this procedure should be able to fix it if that’s really the case. Here’s how you do it:
- Press and hold the Power key for 15 seconds or until the Motorola logo shows and the screen turns blue.
Once the phone has finished rebooting, try to let the phone reconnect to the network to see if the problem is fixed. If it still won’t connect, then move on to the next solution.
Second solution: Power-cycle your network device
If the problem continues after the forced restart, then it’s time to see if this is due to an issue with your modem or router. These devices need to be refreshed every now and then and a simple reboot will fix even problems that seem to be complicated. So, follow these steps and see if this procedure can fix the problem:
- Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit.
- Leave it without power for a minute or two.
- After that, plug it back into the wall outlet or reconnect the cord.
- Wait for the device to become online and then let your phone reconnect to it.
After doing this, let your Moto G7 reconnect to the same network. If the phone still won’t connect, then it’s time to troubleshoot the firmware of your device.
Third solution: Reset the network settings of your phone
Power-cycling the network devices will refresh the connection but another way to do that is to reset the network settings of your phone. It will delete all existing connections as well as refresh the device’s services including the ones that make radio connectivity possible. Here’s how it’s done on your Moto G7:
- From the home screen, swipe up to pull the app drawer up.
- Find and tap Settings.
- Touch System, and then tap Advanced.
- Tap Reset options.
- Now, touch Reset Wi-Fi, mobile and Bluetooth.
- Touch Reset Settings.
- Tap Reset Settings again to confirm your action.
After doing this procedure and your phone still won’t connect to the network, then move on to the next solution.
Fourth solution: Master Reset your Moto G7
If all else fails, then the next thing you have to do is the master reset. If this is just an issue with the firmware, then a reset should be able to fix it. However, before doing it, make sure to create a copy of your important files and data as they will be deleted and you may not be able to retrieve them after that. It is also recommended to remove your Google account just to prevent the phone from locking you out after the reset. When everything is in order, follow these steps to reset your device:
- Power your Moto G7 off.
- Press and hold the Power key and the Volume down button for 3 seconds, or until you’re on a screen with a broken Android robot.
- Use the Volume Down or Up button to scroll RECOVERY MODE, and then press the power key to select it.
- The screen will turn blue with Motorola logo on it and brings you to another black screen with broken Android with exclamation point.
- Hold the Power button and press Volume up, and then release both buttons.
- Use the Volume Down button to highlight ‘Wipe data/factory reset’ and then press the power key to select it.
- Press the Volume Down button once to highlight ‘Yes’ and press the power key to select it.
- Highlight Userdata + personalized content using the volume down button, and then press the power key to select it.
- The reset will commence and once it’s finished, highlight Reboot system now and press the power key.
- Wait for your phone to finish rebooting and then set up your phone as a new device.
After the reset, set up your phone as a new device. If the phone still won’t connect to the WiFi network and all your other devices can, then the problem could be with the hardware. It’s time you brought it to a local shop and have a tech check it for you.
I hope that we’ve been able to help you fix your Moto G7 that won’t connect to WiFi. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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