Many Madden NFL 22 players are reporting that they’re getting the “account has been restricted” error whenever they try to play online. I personally experienced this error myself when I was trying to play the Madden Ultimate Team feature via Xbox Game Pass app. If you want to know how to fix this error, check out this guide.
What does “account has been restricted” error in Madden 22 mean?
If you’re getting the “account has been restricted” error when playing Madden NFL 22, it can mean one of these three things:
- your EA account has been banned
- the EA account being used has been suspended
- you have not signed in to an EA account
A suspended or banned account may still be able to play some modes in Madden 22 but all online features such as the Madden Ultimate Team will be missing. If your account has been suspended, you can continue playing the Madden 22 online features once the suspension has been lifted.
For some people, they may also encounter Madden 22 “account has been restricted” error even when their account has not been suspended or banned. If you try to play a certain online feature but you haven’t signed in to your EA account, or if you did not associate your EA account with your Xbox Game Pass account, this error may occur.
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How to fix Madden 22 “account has been restricted” error?
Fixing the Madden 22 “account has been restricted” error is easy as long as your account has not been banned. For some people, it may be a minor glitch with the game client or launcher while for some, it may require a lengthy process with EA customer support.
Below are the solutions that you can try if you’re getting this error on your Madden NFL 22 game.
Fix #1: Ensure that you’re signed in to your EA account.
Before playing any online feature of Madden NFL 22, make sure that you’re actually signed in to your EA account. Sometimes, a game launcher like Steam may continue to run the game even after it has crashed, which means that when your Madden 22 game client tries to contact the servers, you’re not signed in anymore.
A quick restart of the Madden 22 game client should take care of this problem.
Fix #2: Check the email associated with your EA account.
If your account appears to be signed in but you are missing any online feature in Madden 22, your account is most likely suspended or banned. To know if this is the case, make sure to check your email (for your EA account) to know the status of your account. You should get the details why your account is banned or suspended.
Fix #3: Contact the EA customer support.
If you have the confirmation email that your account has been banned or suspended, EA gives you the option to dispute the case. To do that, you need to contact the EA support team.
When contacting EA, be sure to give as much information as you can like your User Name, error message, notification message, the email address on the banned or suspended account, your platform, etc.
The idea is to capture the attention of EA so they can take another look at the action that they made on your account.
Fix #4: Restart the game.
If you did not receive any email notification regarding an account suspension or ban and you’re not missing any online features in the game, the error message may just be a glitch. Try to close the game and restart your game launcher to see if that will fix the problem.
Fix #5: Check your internet.
Another simple thing that you can do here is to ensure that your internet is not disconnecting intermittently and is fast enough to maintain a good connection to the EA servers. If you’re on wifi, try to connect your PC or console directly to the router to see if that will improve the speed and quality of your connection.
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