Are you experiencing the Instagram app crashing or freezing issue on your Samsung Galaxy Z Flip 4? This is most likely caused by a software glitch usually due to bugs or an outdated software version. To fix this you will need to perform a series of troubleshooting steps.
The Samsung Galaxy Z Flip 4 is one of the latest Android phone models available in the market that uses the foldable display form factor. It’s designed for individuals who want a full-sized smartphone that can also fit comfortable in their pocket. Some of its best features include a Snapdragon 8 Plus Gen 1 chip and a battery capacity of 3700 mAh.
Why is Instagram crashing on my Samsung Galaxy smartphone?
One of the issues that you might experience when using the Instagram app on your Samsung Galaxy Z Flip 4 is when it keeps on crashing or freezing. This can be an annoying experience as you won’t be able to use the app properly.
Here are the possible solutions to fix this problem.
Solution 1: Force stop the Instagram app on your Samsung Galaxy Z Flip 4
The first thing you should do when the Instagram app is unresponsive or not running properly on an Android device is to force stop the app. This refreshes the app and fixes any temporary glitches that could be causing the problem.
Force stop INSTAGRAm App
- Tap on Settings
- Tap on Apps.
- Find and tap on the Instagram app icon.
- Tap Force stop found on the bottom right corner.
- Tap Ok.
Start the Instagram app then check if it still crashes.
Solution 2: Soft reset your Samsung Galaxy Flip 4
The next thing you will want to do when the Instagram app keeps on crashing on your Galaxy Z Flip 4 is a soft reset. This action will restart your phone and refreshes its operating system which should fix any issues caused by a software glitch.
Restart Samsung Galaxy Z Flip 4
- Turn off the Galaxy z Flip 4 by pressing and hold the Bixby button and the volume down button on the side of the device.
- Choose Power off.
- Choose Power off again. The phone will turn off.
- Wait for a few seconds.
- Press and hold the Bixby button on the side of the device to turn on the Samsung device.
After the restart has completed try to check if the Instagram app still crashes.
Solution 3: Check for any Instagram server issues
Sometimes the problem can be caused by maintenance being done on the Instagram servers or it’s also likely that the Instagram servers are down due to some issues.
You can check if Instagram servers are online by going to the DownDetector website. If a widespread issue is reported, then you will just have to wait for this to be resolved.
Solution 4: Clear the cache and data of the Instagram app
One possible reason why Instagram keeps crashing is because it has corrupted cached data stored.
In order to make sure that this app is free from corrupted data you will need to clear cache and data of the app.
Take note that when you perform this troubleshooting guide your app login credentials will be deleted. You will need to login again to your account after performing this procedure.
Clear App Cache
- Tap the Settings icon from the Home screen.
- From the Settings menu, tap Apps
- Select Instagram from the list of Apps.
- On the Instagram App info, tap Storage.
- Tap Clear cache at the bottom to clear cache from the app.
- Tap Clear data to delete all residual data accumulated when using the Instagram app.
After clearing the Instagram app cache try checking if it still crashes.
Solution 5: Update the Instagram application
If you are using an outdated software version of any app on your Android smartphone, then it’s very likely that it will crash due to incompatibility issues.
Using an updated Instagram app will most likely have fewer bugs and will also come with enhancements that will improve the overall user experience.
Update Instagram application from play store
- Swipe up on an empty area from the Home screen, to launch the Apps viewer.
- Tap the Google Play Store icon.
- While on the Google Play Store app screen, tap the Menu icon and then select My apps & games from the menu options.
- Tap Update next to the name of an app to update each application.
- If multiple app updates are available, tap Update All instead.
Try checking if the Instagram app crashes after it has been updated.
Solution 6: Uninstall then install the Instagram app
If the Instagram app installed in your Galaxy Z Flip 4 is corrupted, then there’s a possibility that this is what’s causing it to crash. The best way to fix this is to uninstall the app then install a fresh version from the Google Play Store.
Reinstall an app
- From the Home screen, launch the Apps viewer and then find the Instagram icon.
- Tap and hold on the app icon until the Quick Options menu appears.
- Tap Uninstall from the list of options and tap OK to confirm.
- Once the app is successfully uninstalled, open the Play Store app.
- While on the Google Play Store, search for Instagram, and then tap Install.
Once the latest version of the app has been installed try checking if the issue still occurs.
Solution 7: Perform a software update on your Samsung Galaxy Z Flip 4
It’s always best to get any new software updates as this will usually fix any software bugs present in the older software version that might be causing apps to crash.
Manually getting software update
- Open Settings and scroll all the way down.
- Find and tap Software update.
- Tap Download and install to check for a new update.
Take note that your device will need a stable internet connection to get the update. It’s best to use a Wi-Fi network connection and not a mobile data connection as the former is more stable and faster.
Once the software updates have been installed and your phone is running on the latest version try checking if the issue still occurs.
Solution 8: Send an error report using Samsung Members app
If the Instagram app keeps crashing even after reinstalling it, then you can send an error report to Samsung so that they can look further into the problem.
- Launch the Samsung Members app.
- Tap Support.
- Scroll down and tap Error reports.
- Choose the Application category.
- Choose a category of error report to submit.
Solution 5: Perform a factory data reset on your Galaxy Z Flip 4
In case the same problem occurs even after performing the troubleshooting steps listed above then you should consider doing a factory reset.
Before proceeding with this step, you need to back up your phone files.
- Turn off your Samsung Galaxy device.
- Simultaneously press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears then release all buttons. Allow up to 30 seconds for the recovery screen to appear.
- From the Android Recovery screen, select Wipe data/factory reset. You can use the volume buttons to cycle through the available options and the side key to select.
- Select Factory data reset. Allow several seconds for the factory data reset to complete.
- Select Reboot system now. Allow several minutes for the reboot process to complete.
- Set up your Android phone.
Install the latest Instagram app then try to check if it still crashes.
Frequently Asked Questions
- Why is my Instagram app closing all the time?
This can be caused by bug in the app or a corrupted app cache data. Try to clear cache and clear data of the app and check if the issue still occurs. If it does, then try uninstalling it then install a fresh version from the Play Store.
- How do I force stop an app in Z Flip 4?
You can perform this procedure by going to Settings > Apps > Select the App > Force Stop at the bottom > OK.
- How do I clear app cache data in Z Flip 4?
Open your Settings and tap Apps.
From the list of Apps that appears, tap on the app that is causing the issue.
Tap Storage > Clear data or Clear cache.
- Can I access my Instagram account without using the app on my Z Flip 4?
You can login to your Instagram account using the mobile web browser on your phone.
- How do I wipe cache partition on my Galaxy Z Flip 4?
Turn off the device.
Press and hold the Volume Up key, then press and hold the Side key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.