Solved HTC U11 Keeps Disconnecting From Wi-Fi Network

The #HTC #U11 is a flagship phone released in 2017 that sports a unibody metal design with a 5.5 inch Super LCD5 display. It’s IP67 certified making it waterproof and dustproof allowing it to perform well in harsh environments. The phone uses the Snapdragon 835 processor paired with 4GB of RAM allowing it to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the HTC U11 keeps disconnecting from Wi-Fi network issue and other related problems.

If you own an HTC U11  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

HTC U11 Keeps Disconnecting From Wi-Fi Network

Problem: I’m having a problem with connecting to my wifi at home.  I have rebooted the router and wiped cache from my phone .  Thing is, all of my other wifi devices work without a problem (smart TV, laptop).  My phone will connect to the internet for about a second, before it disconnects. It does not do this anywhere else.  I will connect, and stay connected, everywhere else (sister’s house, stores, work, etc). The thing that is confusing everyone is that my router works with all my other electronics and the phone connects everywhere else.  I’m not positive I have the Nougat version, but when I look in settings it says the version is 7.1.

Solution: The first thing that you will need to do in this case is to try forgetting the Wi-Fi network from the phone then connect to the network again. In most cases this will fix the problem.

  • Tap the Apps icon from the Home screen.
  • Tap Settings.
  • Tap Wi-Fi.
  • Then touch and hold the wireless network that you want to remove.
  • Tap Forget network.
  • Reboot your phone.
  • Go back to Apps-> Settings-> Wi-Fi menu.
  • Then tap the Wi-Fi switch to enable Wi-Fi, if necessary.
  • Tap the Menu icon.
  • Then select Scan from the given options.
  • Wait for your device to complete scanning for available Wi-Fi networks in range.
  • Select the wireless network that you want to connect to.
  • If prompted, enter the network password.
  • Then tap Connect.

In case this does not fix the problem then you should also try resetting the network settings of your phone.

  • Swipe up from the Home screen then tap Settings.
  • Tap Backup & reset.
  • Tap Network settings reset.
  • Tap Reset settings twice to confirm reset.
  • When the reset is complete, your device will restart. After the restart, enable Wi-Fi then set up your Wi-Fi network to connect to on the phone.

If the issue still persists then proceed with the additional troubleshooting steps listed below.

  • Check if the issue occurs in Safe Mode. If it doesn’t then there might be an app you downloaded that is causing the problem. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

HTC U11 LTE Signal Keeps Dropping

Problem: Hello I have a unlocked HTC U11. I am using it on metro pcs and am having problems with my 4g lte. For some reason my 4g lte keeps dropping every 2 mins or less and showing a E with 2 white arrows. Sometimes 1 white arrow. Is there anyway you can help me with this. It’s very aggravating. I always have to restart my phone and even when the 4g lte is there it’s very slow

Solution: The first thing that you will need to do in this case is to make sure that your phone  s using the correct APN settings.

  • Name: MetroPCS
  • APN:
  • Proxy: Not Required
  • Port: Not Required
  • Username: Not Required
  • Password: Not Required
  • Server: Not Required
  • MMSC: http://
  • MMS proxy: leave it blank
  • MMS port: leave it blank
  • MCC port: 310
  • MNC port: 16
  • Authentication type: Not Required or just use the default value shown

Once you have made sure that the settings are correct the next step is to check if the problem occurs on a specific location or if it occurs wherever you are. If it only occurs on a specific location then the signal or network in that area might not be strong which is why you are experiencing this problem.

If the problem persists then proceed with the steps listed below.

  • Does the issue occur when the phone is started in Safe Mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try to backup your phone data then do a factory reset.
  • Try replacing your SIM card with a new one.

HTC U11 Wi-Fi And Bluetooth Stopped Working

Problem: Hello, I have an HTC U11 and the wifi, bluetooth and location have stopped working. The phone has not been dropped or water damaged. I am not very knowledgeable on how to troubleshoot this and would really appreciate someone guiding me through how to try and fix this. Look forward to hearing from you.

Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. If after the reset the issue still occurs then the problem is caused by a damaged Wi-Fi chip. The best thing to do right now is to bring the phone to a service center and have it checked.

HTC U11 Not Connecting To Wi-Fi Network After Reset

Problem: The phone has been reset, it starts up to the welcome screen but won’t pick up the wifi to begin the startup process. The ip address for the phone says it is unavailable. I don’t think it was reset properly but I’m not really sure. Can this be fixed?

Solution: You can try doing a factory reset again. Make sure to backup your phone data before doing the reset. Once the reset is complete check if you can connect to the Wi-Fi network. If your can’t then try restarting your router. You should also check if the phone can connect to a different Wi-Fi network. In case the issue persists then you will need to bring the phone to a service center and have it checked.

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