When your Samsung Galaxy Note 9 gets stuck on a certain screen, it could be just a minor problem but if it turned off and got stuck on a black screen, there’s a possibility that the problem has something to do with the hardware. While these issues may have different signs or symptoms, they may be the same depending on how the problems started.
In this post, I will walk you through in troubleshooting your Galaxy Note 9 that’s frozen with either a powered on screen or turned off. We will try to determine the reason why this problem happens so that we can try to find an effective solution. So, if you’re one of the owners of this device, or any smartphone for that matter, continue reading as this article may be able to help you one way or another.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
Samsung Galaxy Note 9 frozen on the certain screen
It doesn’t matter what screen your phone is frozen on as long as the display is still on it’s considered a firmware crash. When it comes to this, there’s one thing you can do to make your phone respond again…
- Press and hold both the volume down and power keys simultaneously for 10 seconds or more.
If you’re familiar with the battery pull procedure we often do to phones with removable batteries, this is basically it only that it’s done on phones with non-removable batteries. What it does is refresh your phone’s memory and reload all apps and services. It’s the most effective solution to phone’s that are frozen on a certain screen or firmware crashes.
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Samsung Galaxy Note 9 frozen on a black screen
When your phone turns off by itself and would no longer respond or turn on after that, then you have to check immediately if it has some signs of physical and liquid damage. It’s easy to spot those and if you’re the owners, you should be the first one to know if the phone got dropped from a reasonably high elevation or got submerged for a long time in the water. If you’re sure that your phone doesn’t have any signs of both physical and liquid damage, then it might be just another case of a firmware crash.
There are times wherein the phone powers down without any warning and would no longer respond. There are also instances wherein the device doesn’t respond after a long time of being idle. To address this problem, you just have to do the forced reboot as I elaborated in the first problem above. Press and hold both the volume down and power buttons for 10 seconds or more. If your device still won’t respond after that, then do this instead:
- Press and hold the Volume Down button and don’t let release.
- Now, press and hold the Power key while you’re holding down the Volume Down button.
- Keep both keys held down together for 10 seconds or more.
It’s basically the same as the first procedure only that we’re making sure this time that you press and hold the volume down button before the power key because that’s the correct procedure and it will result to a forced reboot. Doing it otherwise won’t give you similar effect. However, if your phone is still not responding after this, then it’s very much possible that you’re dealing with an empty battery and a crashed firmware.
Naturally, a drained battery is not a problem but there are times that when a phone is running out of juice, some of its hardware and services aren’t powered down properly which may lead to a system crash. In such case, you’re already dealing with a couple of problems that both result to an unresponsive device. Yes, you can fix a firmware crash with a forced reboot but if it doesn’t have enough battery to power it up, it still won’t respond. So, to address this, here’s what you need to do:
- Plug the wired charger to a working wall outlet or power source.
- Connect your Note 9 to its charger and regardless whether it responds or not, leave it connected to the charger for 10 minutes.
- Press and hold the volume down button and don’t release it.
- Now press and hold the Power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
If the problem is indeed due to a drained battery, then your new Galaxy Note 9 should already be booting up by now. However, if is still not responding after doing all this, then there is a possibility that it’s a hardware problem. You should bring it back to the store so that a Samsung technician can check it up for you or you may have it replaced with a new unit.
I hope that this troubleshooting guide have helped you one way or the other. If you still have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
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