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How to unfreeze a frozen Samsung Galaxy J7 2017 (easy steps)

ByHarjie Hisona

The Samsung Galaxy J7 2017 has decent hardware specs but it’s not free from problems and errors. In fact, we have readers who have been complaining about their devices that froze and would no longer respond. This kind of issue has always been common to all Android devices not just to some select Samsung phones. There would always come a time that a phone’s performance will deteriorate with freezes and lags being the most common issues owners may encounter.

In this post, I will share with you the solution that we’ve always been using to fix this kind of problem. This isn’t the first time that we encountered issues like this so we already know a thing or two that could help you bring your phone back to life. If you’re one of the owners of this device and are currently being bothered by a similar problem, continue reading as this article may help you one way or another.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to reset a frozen Galaxy J7 2017

First off, this may seem like a serious hardware problem but as long as your phone didn’t suffer from physical and liquid damage, you can actually consider it as a minor firmware issue and you can fix it on your own without any help from a technician. With that said, here’s what I suggest you do about it:

Forced Reboot

If you’re familiar with battery pull we often do to phones with removable batteries, then this is the equivalent of that. Most of the freezing issues especially those that result to phones that won’t respond anymore are due to a firmware crash. It can be addressed by doing the Forced Reboot and it might be the only thing you need to do to make your Galaxy J7 Pro respond again. Here’s how you do that:

  • Press and hold the volume down and power keys together for 10 seconds or more.

If your phone boots up after doing this, then you can consider the problem as fixed at this point. After all, the main problem here is that your phone is not responding. However, if it won’t respond to this, try doing the same procedure a couple more times or you may try this:

  1. Press and hold the volume down button and don’t let go of it.
  2. Then, press and hold the Power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically similar to the first one only that we’re making sure the power key is pressed and held after the volume down button because doing otherwise won’t give you the same result. If the phone is still not responding after this, then you should try the next solution.

Charge it and do the Forced Reboot again

Another possibility that we have to consider is that maybe the battery has been drained completely. When it happens, there could be a lot of things that could happen to your phone because the hardware components and some services may not be shut down properly, which may result to a firmware crash.

The device will respond to the Forced Reboot procedure even if the firmware crashed but if there’s not enough battery to power it up, then you will still have an unresponsive device no matter how long you press and hold the volume down and power keys. In this case, this is what I suggest you do about it:

  1. Plug the charger to a working AC outlet.
  2. Using the original data/power cable, connect your phone to its charger.
  3. Regardless whether your J7 Pro shows the charging signs or not, leave it connected to its charger for at least 10 minutes.
  4. Press and hold the volume down button and don’t let go of it.
  5. Then, press and hold the Power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

After doing this and your phone is still frozen or unresponsive, try booting it up in recovery mode because even if it has a serious firmware issue, it may still be able to boot into the Android system recovery menu. If successful, you can then proceed with a master reset and here’s how you do that:

  1. Turn off your Galaxy J7 Pro.
  2. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If all else fails, then you should bring the device to the store or shop so that a technician can check it for you.

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