How to reset your Samsung Galaxy A5 that no longer responds (easy steps)

Performance issues are quite common to smartphone owners and in fact, we have readers that own the Samsung Galaxy A5 that are complaining about their devices that reportedly don’t respond anymore. According to some of them, their devices have black screens and won’t turn on or charge. Others are said to have been stuck on a certain screen and won’t reboot when the power key is pressed and/or held.

We have seen a lot of issues like this in the past and we’ve actually fixed many of them. In this post, I will walk you through in troubleshooting your Galaxy A5 that is not responding anymore. We will try to determine what the issue really is by ruling out every possibility. That’s the only way we can formulate a solution that will solve this problem for good. If you’re one of the owners of this device or any smartphone for that matter, then continue reading as this post may be able to help you somehow.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy A5 that no longer responds

While this problem may seem like a very serious hardware issue, in reality, it’s not. More often, it’s just a firmware problem that you can fix on your own without any help from a technician. Try to do the following procedures to make your Galaxy A5 smartphone respond again.

First solution: Forced reboot

Most of the time, when the phone stops responding all of the sudden without any signs of physical or liquid damage, then it’s just a firmware crash. Being unresponsive is just one of its symptoms. The most effective procedure to address such kind of issue is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will make the device boot up normally again and you may use it normally after that. If you’re familiar with the battery pull procedure we often do to phones with removable batteries, then this is the counterpart of that.

Your Galaxy A5 is hardwired to respond to this kind of procedure and if it’s the system crash that’s preventing your phone from responding, then this is the perfect solution to it. However, if the phone is still not responding after doing the procedure above, then try this:

  1. Press and hold the volume down button first and don’t let it go.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

This is, basically, the same as the procedure above only that we’re making sure the power key is held down after the volume down button because doing otherwise won’t give you similar result. If, by any chance, the problem continues after doing this, then you should try the second solution.


Second solution: Try charging your phone and do the Forced Reboot again

Another possibility we have to consider is a drained battery. Of course you can immediately rule this out if your phone is frozen on a screen that still shows a picture. For instance, if you were texting when the phone crashed and the screen is frozen on the screen that shows your text. But then again, if that’s the case then the first solution should have already fixed the problem. So, if your device is stuck on a black screen and won’t respond, then there’s a possibility that the battery got drained plus the fact that the system may have crashed just before the battery runs empty. To rule this out, all you have to do is this…

  1. Plug the charger to a working wall outlet and make sure you’re using the original wired charger.
  2. Using the original power / data cable, connect your device to its charger.
  3. Regardless whether the charging signs are showing or not, allow the phone to be connected to its charger for 10 minutes.
  4. After which, press and hold the Volume Down button and don’t release it.
  5. Then, press and hold the Power key while holding down the Volume Down button.
  6. Keep both keys held down together for 10 seconds or more to simulate battery disconnect.

If the issue occurred due to a drained battery and firmware crash, your Galaxy A5 should already be booting up by now. But if it still not responding, then it’s time to bring it back to the shop so that a technician can check it for you.

I hope that we’ve been able to help you one way or another. If you have other concerns you want to share with us, you may contact us or leave a comment below.

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