How to hard reset on ASUS ZenFone 5

Hard reset, also known as factory reset, is one of the important solutions that an end user can do when troubleshooting the ASUS ZenFone 5. It basically refreshes the software by deleting non-system critical addition like user customizations, apps, files, and other forms of data. Before you hard reset on ASUS ZenFone 5, you want to make sure that it has at least 15% battery life. Better still, you want to keep it plugged in throughout the process.

Also, you want make sure that you remove the Google account from the device. This will ensure that you won’t encounter any issues later on with Factory Reset Protection.

Doing a hard reset will delete the following:

  • contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)
  • Personal data such as photos, videos, etc. that are stored in the internal memory.

Method 1: How to hard reset on ASUS ZenFone 5 under Settings menu

If there’s no problem going to Settings menu, then we suggest that you factory reset your ASUS ZenFone 5 using the steps below. Factory reset is an effective solution to fix common software problems. If you are troubleshooting your device and the issue appears to linger no matter what you did, factory reset might help


You won’t be able to factory reset your device if you can’t enter the screen unlock option (PIN, Password, Pattern, etc.)

  1. Create a backup of your personal data such as photos, videos, messages, etc.
  2. Tap on Application icon.
  3. Open Settings app.
  4. For Android 7.0 and below:Tap Backup & reset in Settings.
  5. For Android 8.0:Select System > Reset in Settings.
  6. Click Factory data reset and proceed.
  7. Tap on Click the Reset device button.
  8. Tap on Erase everything to confirm.

Method 2: How to hard reset on ASUS ZenFone 5 using hardware buttons

If you are unable to factory reset or hard reset your device using the first method above, the next good thing to do is to try booting to Recovery Mode. Once the phone has loaded to Recovery Mode, you can then use a combination of hardware keys to wipe it clean. Here’s how to do it:

  1. If possible, create a backup of irreplaceable data in your internal storage before performing a master reset. If not possible, skip this step and proceed to the next one below.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. When device is off, press and hold volume down key.
  4. Press and hold power key.
  5. After the device vibrates, release power key (keep holding volume down key) to enter recovery mode.
  6. Select “wipe data/factory reset” by volume down key (or volume up key), and then press power key.
  7. Select “Yes — delete all user data” by volume down key (or volume up key).
  8. Press power key to start reset.
  9. After reset is completed, select “reboot system now” and press power key to reboot your device.
  10. Set your phone up again.