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How to Fix Your LG G4 that won’t Turn on or Boot Up

LG phones are some of the best products on the market – but no company is immune to technical foibles. But, unfortunately, the consumer level, a phone that will not turn on properly boot up is pretty worthless. You may be experiencing this problem if you’re phone does not turn on, or starts and then shuts off.

Luckily, if you are experiencing this problem with your LG G4 phone, there’s a solution – and you can have your phone up and running again a no time. Always remember that if your phone is damaged or the body of the phone is physically broken, the best option is always to make an appointment at the retail location where you purchased your phone, or a retail location for your carrier that sells LG G4’s.

If your LG G4 won’t turn on

simply follow these steps:

  1. Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
  2. If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
  3. Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
  4. If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
    • make sure device is off (you can simply remove the battery then put it back in)
    • press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
    • scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
    • scroll down again by pressing volume down key to yes and press the power button
      after data is wiped, press the power key to reboot
  5. master reboot should initiate and your phone should be back to original factory settings
    When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.

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588 Comments

  1. My LG G4 just started the endless reboot thing tonight. No warning. Phone isn’t damaged & hasn’t been dropped or anything. Won’t go into safe mode. Not sure if a factory reset will help or not. Was getting ready to upgrade other phones on my plan, but I wanted to keep mine. Didn’t know about the class action thing until I went looking for fixes. I’m guessing Verizon won’t give a care & will tell me I have to just buy a new phone. Terrific.

  2. same problem with my lg g4. it just died all of a sudden after working fine for how long i can not remember. i tried the hard reset. factory reset but the phone does not ever switch on. i replaced the battery the charger aswell as the usb charging cable. still nothing. what should i do

  3. After update for LG 4 yesterday, my battery bled out to 0%. When I try to charge, I get a screen with a ? and a red diagonal line. The phone is plugged in and keeps buzzing every minute or so but no charge sticks. The phone worked perfectly until that update. I’ll take it to the Verizon store tomorrow, but am not optimistic given these comments. I got the phone in April 2017.

  4. My italian LG G4 died at the age of 21 months. Boots a little when I try to turn it on after putting in the battery. Then it goes dark and won’t do a thing until I take out the battery and put it back in again. Bought a new battery which solved nothing.
    So many photos and videos of my kids that are probably lost now… More ideas on how to recover them would be super much appreciated!

  5. Woke up to the bootloop issue October 23 2017. Messaged customer service, told me to pay $150 because my model number is not covered by the issue. Which is silly, I bought it in early 2016. They knew about this issue during my warranty period and should have issued a recall to all owners. If they did, doesn’t seem like they were vigilant in this task. Seems like lots of people did not know this could occur.

  6. hey I have bought 2 G4s one for me and one for my girlfriend. hers went into this bootloop crap about a year ago and now mine is doing the same. I need a phone send help.

  7. same problem with LGV10…. just died and now won’t power up, if I take battery out and put back in it acts like it is going to come on but doesn’t.. 🙁

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