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How to Fix Your LG G4 that won’t Turn on or Boot Up

LG phones are some of the best products on the market – but no company is immune to technical foibles. But, unfortunately, the consumer level, a phone that will not turn on properly boot up is pretty worthless. You may be experiencing this problem if you’re phone does not turn on, or starts and then shuts off.

Luckily, if you are experiencing this problem with your LG G4 phone, there’s a solution – and you can have your phone up and running again a no time. Always remember that if your phone is damaged or the body of the phone is physically broken, the best option is always to make an appointment at the retail location where you purchased your phone, or a retail location for your carrier that sells LG G4’s.

If your LG G4 won’t turn on

simply follow these steps:

  1. Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
  2. If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
  3. Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
  4. If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
    • make sure device is off (you can simply remove the battery then put it back in)
    • press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
    • scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
    • scroll down again by pressing volume down key to yes and press the power button
      after data is wiped, press the power key to reboot
  5. master reboot should initiate and your phone should be back to original factory settings
    When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.

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588 Comments

  1. Looks like mine will be repaired for free.
    Message received from LG repair:

    The initial diagnosis is now complete for your mobile device. The diagnostic findings are shown below.

    We will immediately begin the process of making repairs to your device. Please be aware, there are certain situations that are not covered under the LG warranty. If any of these scenarios are found during the repair process, LG will contact you with our findings and provide you options to discuss.

    Defect:
    Unit is not charging with cable

    Estimated Delivery Date:
    6 business days

    Warranty Status:
    In Warranty

  2. Rich S, my g4 died today and I tried your method. It came back on, but only for about a minute, now it is dead again. So disappointed, LG!

  3. After reading all this issues one can only feel so distressed. My G4 was an international version as there are no LG stores or authorized repair dealers in my region. As such I am left with a paperweight. Phone only lasted 14 months and cost so damn much. Don’t think I would ever consider another LG again. No good life here.

  4. I called LG and confirmed that the warranty for this phone/problem (boot loop/dead) has been extended and they are going to fix mine free of charge. I sent it in today.

  5. this makes the 3rd LG G4 phone that I’ve had within a year timeframe. My phone went black and I can’t get it past the main screen. this brand has been nothing but a headache an expensive one.

  6. Same as everyone else, my LG V20 just crashed and wouldn’t start up in any kind of way. At first, I thought there was a problem with the battery but it wasn’t. Is there anyway for it to be fixed? None of the ways mentioned above worked for me.

  7. My phone just died today, out of warranty time sadly. I’ve had/used several phones before and this is the first

  8. Joe, did LG say they would repair your phone at no charge? Thanks. I’m going to call them tomorrow.

  9. My Lg phone just up and died in a fire and fury like this world has not ever seen. I just came home from the hospital and sent everyone home and placed the phone beside my bed with a 75% charge. Then it died, I tried all of the troubleshooting tips that usually makes it work to no avail. This really sucks, home alone.

  10. Like many others my LG G4 died today. Screen went black while surfing net. Tried 10 second restart, 30 sec reboot, nothing worked. Removed battery, replaced, plugged into laptop and battery began charging at 39%. Tried restarting after a few minutes and phone restarted. LG logo came on for a little while then phone went black again. Called LG twice, first time they referred me to their repair webpage at http://www.lgmobilerepair.com. I tried entering IMEI number but wouldn’t accept on webpage so I called back. I explained problem to agent and he diagnosed as stuck in a “BOOTLOOP”. He emailed me a return authorization number and form to send to repair facility in Texas. He said it would be two weeks to repair. We’ll see how it works out…

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