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How to Fix Your LG G4 that won’t Turn on or Boot Up

LG phones are some of the best products on the market – but no company is immune to technical foibles. But, unfortunately, the consumer level, a phone that will not turn on properly boot up is pretty worthless. You may be experiencing this problem if you’re phone does not turn on, or starts and then shuts off.

Luckily, if you are experiencing this problem with your LG G4 phone, there’s a solution – and you can have your phone up and running again a no time. Always remember that if your phone is damaged or the body of the phone is physically broken, the best option is always to make an appointment at the retail location where you purchased your phone, or a retail location for your carrier that sells LG G4’s.

If your LG G4 won’t turn on

simply follow these steps:

  1. Connect the charger that came with your LG G4 into your phone and an applicable wall socket. Wait several minutes, and then attempt to turn on your phone.
  2. If that does not work, inspect your phone to make sure neither the charger or your bad report are damaged. Inspect the back of the phone to check for any overheating issues. Make sure that no dirt for other debris is stuck inside the charting port. Do the same once you remove the battery from the back phone. Dirt and debris may find its way under the battery and cause issues with the phone.
  3. Next, if your phone will still not turn on by itself, attempt a forced restart. Press and hold the power keeper 30 seconds. Once the phone begins to turn on, you can release the power key. Afterwards, always be sure to verify that your phone is running the most recent software. You can do this by checking for software updates from your settings menu. If not, install any and all updates. These are released to ensure your phone’s maximum efficiency.
  4. If you still experience trouble, you can perform a hardware factory reset via an LG dealer or a carrier retail location that specializes in LG phones. Beware that a hardware factory reset will erase everything on your phone that did not come pre-installed – and the data will be permanently lost.
    • make sure device is off (you can simply remove the battery then put it back in)
    • press and hold the volume down button and the power key simultaneously for a couple seconds then release, Android System recovery screen should appear
    • scroll down by pressing the volume down key to wipe data/factory reset and press power key to select
    • scroll down again by pressing volume down key to yes and press the power button
      after data is wiped, press the power key to reboot
  5. master reboot should initiate and your phone should be back to original factory settings
    When in doubt, always make an appointment with an LG dealer or a retail location specializing in LG phones. Today, consumers need their phones more than ever. Make sure that your phone is healthy and functional by following these simple steps.

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588 Comments

  1. Having issues with my phone aswell it charges when its off but won’t charge when its on….. Also if you have had to wipe your data on your phone to get it working again your data is not lost forever… Anyone can recover your data aslong as you don’t overwrite your data… So anyone trying to get lost photos back use Recuva its free but not sure if you can do it when the phone is off but worth a try… Now i’m off to buy a new phone =/

  2. Add me to the list. The phone was working just fine then went to the store for about 15 minutes. got back and went to check emails or missed calls. phone would not turn on. tried all the troubleshooting and no luck. called T-Mobile and they will not replace the phone. will never buy an LG again.

  3. My husband, my son and I all have the LG G4. Two months ago my husband’s died, last month while on vacation my son’s died and this morning mine did the same. Our phones were all bought at the same time, about 2 1/2 years ago. LG should stand behind their phones.

  4. Wife’s LG turned off and will not come back on see lots of posts same .what’s going on?

  5. Same thing happened to me today. Was using it with Waze and streaming XM radio (via hotspot on my work phone). Turned the car off and went into the store. Was gone less than 10 minutes. Got back in car and the screen was dark. I thought it was in screen saver mode. Nope. Dead. Battery checks OK. No charge light. Nada. Nothing. No recovery mode. From so many to just die like this in the last week or so sounds like LG might have pushed an update and bricked a bunch of phones BUT I usually use mine in airplane mode. I have service but don’t really use it. It’s almost exclusively on Wi-Fi.

  6. I had this same thing happen to my phone today. nothing seemed to work to get it to power back on but I just tried something that worked.

    I took out the battery and plugged the phone into AC power. I short pressed of the power button and noticed the battery icon started flashing on the screen about every 3 to 5 seconds. uplugged the AC power and put the battery back in and connected to AC power again and the phone turned on.

    not sure if this will work for anyone else’s phone but it’s worth a try. let me know if it works for you.

  7. August 2/17 – My LG G4 has worked fine since May 2016. Today, for no apparent reason, it went off and I cannot get it to power up. I’ve charged it, checked the battery and nothing.
    Strange how so many phones are dying.

  8. Was in Phoenix and just got thru security and the was getting ready to make a call. Screen froze, then the phone went black and would not turn back on.

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