MMS problems among smartphones are usually attributed to network problems, account issues, invalid settings, and software errors, to name some. There are also some cases in which a bad SIM card is to blame. Generally, the problem is often occurring among other software issues rather than hardware damage. This means it can be remedied by certain workarounds at home. Tackled in this post is an MMS issue affecting the new Huawei Mate 10 Pro smartphone, particularly on MMS sending. Should you need additional inputs on how to troubleshoot your Huawei Mate 10 Pro that won’t send MMS messages, then this post may be able to help you out.
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How to troubleshoot Huawei Mate 10 Pro that won’t send MMS
MMS functions can be utilized through Wi-Fi or mobile data. If you’re relying to Wi-Fi for MMS, then make sure your phone is connected to Wi-Fi and has wireless Internet access. If you’re relying on mobile data, make sure mobile data is enabled on your device. Read on to learn more.
First solution: End or clear messaging app then restart.
The problem can also be isolated to the messaging app in use like when the app is glitching. To rectify the error, clearing the app and performing a soft reset or restart on the phone is recommended. Here’s how to clear/end messaging app on your Huawei Mate 10 Pro:
- Tap the Recent apps button from the Home screen.
- Tap the Active apps icon.
- Tap End next to your messaging app. You can also tap the End all button to end/clear all apps including your messaging app.
- Tap OK to confirm action.
After clearing your messaging app, restart your soft reset your Huawei Mate 10 Pro to clear cache from the internal memory along with the errors they caused. Here’s how a soft reset is done on your phone:
- Press the Power button for a few seconds until the menu options appear.
- Select Power Off option then tap OK.
- After 30 seconds, press and hold the Power button until the device restarts.
Allow your device to finish restarting. As soon as it’s completely booted up, launch your messaging app then try to create a sample MMS message to send. If the problem continues, continue to troubleshoot your phone and try other options.
Second solution: Turn mobile data off and on.
Turning mobile data off and on is another trick to restart mobile data functions on the phone, including MMS. This has already done wonders to many smartphone users who have dealt with pertinent issues on their Android phones, thus it won’t hurt to try it too. Here’s how:
- Slide your finger downwards from the top of the Home screen. Doing so will launch the Notification Panel.
- Tap the Mobile data icon to turn the function off then tap to turn it back on.
Also check and ensure that mobile data is turned on for your messaging app in use. To do so, continue to these steps:
- Next, tap the Settings icon (steering wheel figure) on the upper-right side.
- Tap Wireless & networks.
- Scroll to and tap Mobile data.
- Tap Networked apps.
- Tap to mark the checkbox next to your Messaging app under the Mobile data column to turn the function on for that app.
- Tap the Home key to go back to the Home screen.
Try again and see if your phone is already able to send MMS messages as it should. If it still failed, then move on to the next applicable solutions.
Third solution: Installing software updates, if available.
Network-related apps and services may also be afflicted from malware or software bugs. In this case, installing a new software update will likely solve the problem. Software updates usually offer bug fixes to get rid of bug-inflicted issues on the phone. If you haven’t updated your phone software yet, then follow these steps to manually check for OTA updates on your Huawei Mate 10 Pro:
- Make sure your phone is connected to the Internet.
- Tap Settings from the Home screen.
- Tap System.
- Scroll to and tap System update.
- Tap the button to Check for Updates. Doing so will prompt your device to check for updates.
- If an update is available, you will see the complete details on the following screen. To install the new software version, tap the Quick Update button.
Wait until your phone is finished installing the update. As soon as the update is implemented, reboot your phone to dump cache from its memory and to apply the new system changes accordingly.
Fourth solution: Reset APN/network settings on your Huawei Mate 10 Pro.
Performing a network settings reset can also help if invalid or incorrect network settings are to blame. Doing so will clear your current network configurations and then restore the defaults network settings. This allows you to configure individual options and enable only the necessary features on the phone. Here’s how it’s done:
- Tap on the Apps Menu then select Settings.
- Scroll to and tap Advanced settings.
- Select Backup & Reset from the given options.
- Tap Network settings reset.
- Read the message prompt then tap Network settings reset again to confirm.
Restart or soft reset your phone when the network settings reset is finished. After the restart, reconnect to Wi-Fi and enable Mobile data. Then try to create a sample MMS message to see if your phone can now send the message as intended.
You can also add APN settings on your Huawei Mate 10 Pro manually. For more information on your APN settings, contact your carrier or Internet service provider. Once you have all the information ready, follow these steps to manually set up APN settings on your device:
- Go to Settings.
- Tap Connections.
- Tap Mobile networks.
- Tap Access Point Names.
- To add a new APN, press ADD on the upper right corner.
Follow the rest of the onscreen instructions to complete the entire process. Be sure to enter APN settings in correct case as they are case-sensitive information.
Fifth solution: Wipe cache partition on your Huawei Mate 10 Pro.
To dump system cache and temporary data that might have caused conflict with the MMS functions on your phone, wiping cache partition is recommended. It’s also imperative to wipe cache partition if the problem started after installing an update on your device. Some system cache might have been corrupted from the update and eventually caused conflicts with your messaging app and network services. So here’s what you should do then:
- Turn your phone completely off.
- Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
- When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
- Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
- Then press the Power button to confirm selection.
- Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
- Press the Power button to confirm and reboot your phone.
If none of the prior methods is able to fix the problem and your Huawei Mate 10 Pro still won’t send MMS messages, try to remove and reinstall your SIM card. Doing so can help refresh SIM-related functions on the phone.
- Master reset. A full system reset can be considered among the last troubleshooting method to try on if the problem persists after exhausting all prior workarounds. A master reset usually clears more intricate system issues caused by tough bugs, malware and severe data corruption. Note that you’ll lose saved data in the process including downloaded apps, contacts, settings, and personal information. You can perform a master reset through the settings menu or via Android recovery mode.
- Check your account status. Contact your carrier or Internet service provider to report the issue for further assistance and recommendations. Also check and ensure that your account status and MMS functions are good.
- Replace SIM card. If confirmed that the problem is attributed to a faulty SIM card, then you can request your carrier or service provider to replace your SIM card. You have to get the SIM card from your carrier to ensure that it’s properly provisioned and activated.
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