The #Samsung #Galaxy #Note10+ #5G is the newest premium Android smartphone available in the market which supports the fast 5G network. Released last August, this phone has a solid build quality made of an Aluminum frame with glass on both the front and back. It uses a 6.3 inch Dynamic AMOLED display with a resolution of 1080 x 2280 pixels. Under the hood is a Snapdragon 855 processor which is paired with 12GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy Note 10+ 5G won’t charge issue.
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How To Fix The Samsung Galaxy Note 10+ 5G Won’t Charge Issue
To make sure that the problem is not caused by an outdated software version you should check if your phone is running on the latest software version before doing any of the troubleshooting steps listed below. If an update is available then I suggest that you download and install it first.
Make sure the charger unit is working
The first thing that you will need to do in this case is to make sure that the charger you are using is working. There are two parts that make up a charger and these are the USB charging cord and the adapter. The cord usually gets damaged easily so its best to try using a different charging cord. You should also try using a different adapter to charge your phone.
Charge from a different power outlet
There’s a chance that you might be plugging the charger to a power outlet that isn’t working at all. To eliminate this possibility you should try plugging the charger to a different power outlet. Take note that it’s best not to plug the adapter to an extension cord but instead plug it directly to the power outlet if you are experiencing this issue.
Check the phone charging port
The presence of dirt or debris stuck in the phone charging port can usually interfere with the charging process. Make sure that the charging port of the phone is free from any debris by blowing air to it. In case the charging port of the phone is wet then you should dry this first by leaving the phone in a cool area for a few hours. The liquid present in the port will evaporate naturally. Once this is done check if the Samsung Galaxy Note 10+ 5G won’t charge issue still occurs.
Try charging the phone from a computer USB port
If you are unable to charge the phone using its wall adapter then try connecting the phone to a computer USB port. Your phone will still charge this way but it is going to be a slower process. If your phone charges then there must be a problem with the fast charging pin of the phone charging port. You should try cleaning this pin or have this checked at a service center.
Check if the problem occurs in Safe Mode
Sometimes an app you downloaded from the Google Play Store can cause this particular problem. To check if this is the case, you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Make sure that the device is off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
Check if the Samsung Galaxy Note 10+ 5G won’t charge issue still occurs. If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the operation of the device. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
Check if the Samsung Galaxy Note 10+ 5G won’t charge issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this procedure will erase your phone data so make sure to create a backup copy before proceeding with this step.
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Bixby / Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Bixby / Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Bixby / Power key to restart the device.
If the phone still does not charge then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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