How To Fix The LG Zone 4 Facebook Keeps Crashing Issue

The #LG #Zone4 is a basic Android smartphone model first released in March 2018. It has a solid build quality made of a plastic body with a 5 inch IPS LCD screen with a resolution of 720 x 1280 pixels. It sports a single 8MP rear camera and a single 5MP selfie camera on the front. Under the hood is a Snapdragon 425 quad core processor which is paired with 2GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG Zone 4 Facebook keeps crashing issue.

If you own an LG Zone 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The LG Zone 4 Facebook Keeps Crashing Issue

Make sure your phone is running on the latest software version before performing the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an older software version.

Most of the cases that involve an app crashing is usually caused by a software glitch which is why we will be concentrating our troubleshooting steps on the software side of the phone.


Perform a soft reset

There are instances when the problem is caused by the temporary data in the phone getting corrupted. If this is the case then you should try to refresh the phone software by restarting your phone. Although usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually eliminate any corrupt data from the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the LG Zone 4 Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app stores the most commonly used data to make the user experience smoother. There’s a possibility that this cached data stored by the app has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap App info.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app, then Storage.
  • Tap Clear cache or Clear Data then YES

Check if the LG Zone 4 Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now. Take note that this will only work if the app is not pre-installed in your device.

To uninstall the Facebook app

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app.
  • Tap Uninstall, then tap OK.

Once the app has been uninstalled search for it again in the Play Store then install it then check if the issue still occurs.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG Zone 4 Facebook keeps crashing issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best thing to do right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does you should contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app or access your account using the phone browser.