The #Huawei #Mate10 is an older generation premium Android smartphone model which was first released in November 2017. It has a good build quality that uses an Aluminum frame with glass on both the front and back. It comes with a 5.9 inch IPS LCD screen that has a resolution of 1440 x 2560 pixels that’s protected by Corning Gorilla Glass. At the back is a dual camera system while the front part has an 8MP selfie camera. Under the hood, you will find the HiSilicon Kirin 970 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 10 won’t charge issue.
If you own a Huawei Mate 10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Huawei Mate 10 Won’t Charge Issue
Try to make sure that your phone is running on the latest software version before you do any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will at least minimize the possibility of the problem being caused by an outdated software version.
Make sure the charger unit is working
The first thing you need to do is to eliminate the charger as a possible cause to this problem. Your phone charger is made of two parts and these are the USB charging cord and the adapter. The cord is easily damaged since it is usually bent and coiled so its best to try using a different charging cord. You should also try using a different adapter to charge your phone in case using a different cord does not work.
Charge from a different power outlet
There’s always the possibility that you are plugging the charger to a power outlet that is not working. If this is what’s causing the problem then you should try plugging the charger to a different power outlet. Take note that it’s best not to plug the adapter to an extension cord but instead plug it directly to the power outlet if you are experiencing this issue.
Check the phone charging port
Charging problems can usually occur when the charging port of the phone has dirt or debris in it. Make sure that the charging port of the phone is free from any debris by blowing air to it. In case the charging port of the phone is wet then you should dry this first by leaving the phone in a cool area for a few hours. The liquid present in the port will evaporate naturally. Check if the Huawei Mate 10 won’t charge issue still occurs.
Try charging the phone from a computer USB port
If you are unable to charge the phone using its wall adapter then try connecting the phone to a computer USB port. Your phone will still charge this way but it is going to require more time to fully charge the device. If your phone charges then there must be a problem with the fast charging pin of the phone charging port. You should try cleaning this pin or have this checked at a service center.
Check if the problem occurs in Safe Mode
There are cases when a certain app you downloaded from the Google Play Store can cause this particular problem. This can be due to bugs in the app or compatibility issues between the app and your phone. To check if this is what is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, “Safe mode” should appear on the bottom of the screen
If you can charge the phone in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight “wipe cache partition” and use power key to select it
- Reboot the system once the process is completed
Check if the Huawei Mate 10 won’t charge issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this procedure will erase your phone data so make sure to have a backup copy before proceeding.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Check if the Huawei Mate 10 won’t charge issue still occurs. If the phone still does not charge then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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