How to fix Snapchat has stopped error on Galaxy Note10+ | Snapchat keeps crashing

Snapchat may encounter issues from to time. If you have the Snapchat has stopped error on your Galaxy Note10+ for no obvious reason, you must try to narrow down the possible causes for it. Once you’ve done that, a solution may follow. In general, troubleshooting Snatchat is easy. Learn what you can do about this issue below.

https://www.youtube.com/watch?v=T-TyrkAHJUM

How to fix Snapchat has stopped error on Galaxy Note10+ | Snapchat keeps crashing

Are you getting the annoying Snapchat has stopped error on your Galaxy Note10+? If yes, follow this guide to fix it.

Galaxy Note10+ Snapchat has stopped fix #1: Check for server issues

Popular apps such as Snapchat can’t go down but if they do, their developers try to make sure to keep the outage as short as possible. If you keep on getting Snapchat has stopped error on your Galaxy Note10+, the likely reason for it must be server fault. All you have to do is to wait for the issue to go away to its own. It may be resolved automatically after minutes or hours. If the error is new, try to check the news to see if there’s any Snapchat disruption in your country or region. Just use Google search for it. If there’s positive issue going on, make sure that the app is updated and forget about it for a few hours. If the problem is still there afterwards, then you should try looking for a solution by following our suggestions below.

Galaxy Note10+ Snapchat has stopped fix #2: Update Snapchat

Updating apps not only fixes known bugs but they can also prevent potential issues from fully becoming a problem. So, be sure that your next step is to keep Snapchat updated at this time. To do that, just open the Play Store app and install the update from there. If there’s no update for the app, then there must be other factors that you want to check. Try to narrow them down by continuing below.

Galaxy Note10+ Snapchat has stopped fix #3: Restart Snapchat

Restarting a problem app can sometimes be an effective fix. If there’s no known solution for the issue at the moment, be sure to force quit Snapchat. You have two easy ways to restart an app.

Method 1: Close an app using Recent Apps key

1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the app.
6. Tap Force Stop.

Galaxy Note10+ Snapchat has stopped fix #4: Clear cache or data

Clearing the cache of a problem app is a generic troubleshooting step in this case. If your Galaxy Note10+ continues to have Snapchat has stopped error at this time, be sure that you deal with the cache. Apps may sometimes misbehave if their cache is corrupted or outdated. To keep Snapchat cache fresh, follow these steps:

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Cache button.
10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Data button.

Galaxy Note10+ Snapchat has stopped fix #5: Soft reset your device

Some app issues may only go away if the device is restarted. This is because some minor bugs may develop if a system is left running for an extended period. Try restarting your Note10+ and see if that will help.

There are three ways to restart your Galaxy Note10+. Let’s see each of them below.

Method 1: Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Method 2: Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

Method 3: If doing the regular restart won’t help, then try this:

1. Press and hold the Volume Down button first and don’t release it.
2. While holding it down, press and hold the Power key.
3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

1. Open Settings app.
2. Tap Device Care.
3. Tap the 3-dot at the top.
4. Select Auto restart.

Galaxy Note10+ Snapchat has stopped fix #6: Reset network settings

Apps that need internet or cellular connection to work may encounter issues if there’s incorrect network configuration. To ensure that your Galaxy Note10+ Snapchat has stopped issue is not coming from incorrect network settings, try these steps:
Open Settings app.

1. Tap General management.
2. Tap Reset.
3. Tap Reset network settings.
4. Tap Reset settings to confirm.

Galaxy Note10+ Snapchat has stopped fix #7: Update software

In some rare cases, outdated Android OS may cause some apps to stop working properly. Make sure that Android is up-to-date by installing any available system update. By default, your Note10+ should notify you of any system update automatically. However, you can also check for system updates manually by going under Settings > Software update. If you don’t have this option, that means that your device may be running a carrier-branded software.

Also, second hand or pre-owned carrier-branded phones may no longer receive updates if they’re used in another network. For example, if you bought an unlocked Verizon Galaxy Note10+ and use it in a T-Mobile network, the device will no longer get system update notifications. 

Galaxy Note10+ Snapchat has stopped fix #8: Reinstall Snapchat

If Snapchat is not part of the original app package, which means that you installed it yourself, try to delete it from the system and see if it works normally again after adding it back. If this doesn’t work, continue troubleshooting the issue. Below are the steps to delete or uninstall an app

1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
2. Open Settings app.
3. Tap Apps.
4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
6. Tap Uninstall to delete an app.
7. Tap OK to confirm.

Galaxy Note10+ Snapchat has stopped fix #9: Refresh system cache partition

Just like apps, Android Operating System uses a cache called system cache. Sometimes, this cache may become corrupted after an update and lead to problems. To fix a possible problem from the system cache, try to clear the cache partition. Here’s how:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. The Recovery screen menu will now appear. When you see this, release the buttons.
5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
6. Press the Power button to select ‘Wipe cache partition.’
7. Use Volume Down to highlight Yes.
8. Press the Power button to confirm the action to clear the cache.
9. Wait for a second as the system wipes the cache.
10. Press the Power button again to reboot the device. This will return the device to the normal interface.
11. That’s it!

Galaxy Note10+ Snapchat has stopped fix #10: Check for bad third party apps

If the Snapchat has stopped error on your Galaxy Note10+ occured after a new app was added, you may have a third party app problem. To check if that’s the case, run the device to safe mode. When on safe mode, all third party apps are blocked. This means that if you can use Snapchat normally on safe mode without encountering any error, that means that one of the apps you added is the cause. To restart to safe mode here’s how to do that:

1. Press and hold the Power button until the Power off window appears then release.
2. Touch and hold Power off until the Safe mode prompt appears then release.
3. To confirm, tap Safe mode.
4. The process may take up to 30 seconds to complete.
5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Snapchat has stopped fix #11: Factory reset

You don’t usually need to erase a device with factory reset when dealing with an app issue but if nothing has helped so far, you should consider doing it. This potential solution may work if the reason for the problem is some unknown software bug that’s unique to your device. Since factory reset will delete everything, you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. before doing a factory reset. To see if factory reset is effective, follow the steps below. 

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up key and the Bixby / Power key.
5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm the action to clear your phone data.

 

---

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.