How to fix Galaxy Note10+ overheating issue | keeps freezing or not responding

There had been some cases in the past wherein even high performance phones like the Samsung Galaxy flagships — the S and Note series — show signs of overheating issues. In this guide, we’ll provide the things that you need to do if you encounter overheating issue on your Galaxy Note10+. We don’t anticipate a lot of number of units to show this problem at this early stage after release though so this post can be used as a future reference only. Learn what you can do for address overheating issue below.

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How to fix Galaxy Note10+ overheating issue | keeps freezing or not responding

Although overheating issue on the Galaxy Note10+ is one of the uncommon problems, it can potentially occur for a number of reasons. In today’s troubleshooting episode, we’ll show you what you can do to fix this issue.

Galaxy Note10+ overheating fix #1: Let the device cool off

Galaxy Note10+ overheating may occur if you’ve been using your device for heavy tasks like gaming or video streaming without rest for an extended period. What you need to do in any of these situations is to stop whatever you’re doing and don’t use the phone for at least 30 minutes. Make sure that you close the app and let the phone to cool down.

If the device has become too warm and uncomfortable to hold, put it down gently in a well ventilated location and wait for at least 30 minutes. Again, be sure to shut the app you’re using before leaving it to cool off.

In order to prevent damaging internet components, your Note10+shuts down on its own when internal temperature reaches a certain point. If your Note10+ randomly turns off by itself, it must be overheating. Avoid using the device for some time to allow the hardware to ventilate and lose heat. 

Galaxy Note10+ overheating fix #2:  Quit all apps

Another troubleshooting step that you can do is to ensure that you close all active apps and those that run in the background. Sometimes, too many apps and services running together can overwhelm the system and cause random shutdowns or overheating. Android is designed to seamlessly manage resources like RAM, storage, and CPU speed without user intervention but sometimes, this only works on paper. At times, a user must manually close apps in order to help the system manage RAM, which when low, can affect performance. 

In order to close an app, follow these steps:

1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
2. Once the Recent Apps screen is shown, swipe left or right to look for the app you want to close. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the Instagram app.
6. Tap Force Stop.

If you want to simply close all running apps, just tap on the Recent Apps button (the one with three vertical lines on the left of the Home button) and hit CLOSE ALL.

Galaxy Note10+ overheating fix #3: Forced reboot

Forcing your Galaxy Note+ to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

1. Press and hold the Volume Down button first and don’t release it.
2. While holding it down, press and hold the Power key.
3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

1. Open Settings app.
2. Tap Device Care.
3. Tap the 3-dot at the top.
4. Select Auto restart.

Galaxy Note10+ overheating fix #4: Refresh system cache

Some instances of overheating or slow performance issues occur right after a major system update. This can sometimes be caused by corrupt or outdated system cache. If your Galaxy Note10+ started having overheating issues after an update, the system cache may be to blame. Clearing the cache partition should fix it. The cache partition is a portion of your internal storage that keeps the system cache. Sometimes, updates or app installation may corrupt the system cache and cause problems. Fortunately, problems coming from a bad system cache can easily be fixed by simply clearing the cache partition. This will erase the system cache so the system can rebuild a new one as you use the device. If you haven’t tried this one yet, here’s how to do it:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key to highlight “wipe cache partition.”
5. Press the Power key to select.
6. Press the Volume down key to highlight “yes” and press the Power key to select.
7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
8. Press the Power key to restart the device.

Galaxy Note10+ overheating fix #5: Install updates

Installing updates can sometimes be an effective way to fix known problems. If you have pending updates at this time, you want to make sure that you install them. This goes true for both software and app updates. Be default, the Galaxy Note10+ is set to automatically tell you if there’s an available update, either for the software or apps. If you change this setting before, you can go ahead and manually check for updates.

To see if there’s software update available, go under Settings > Software updates.

For app updates, simply open the Play Store app and install updates for your apps from there.

Galaxy Note10+ overheating fix #6: Observe on Safe Mode

Bad apps may sometimes cause problems. If your Galaxy Note10+ started overheating after installing an app, delete the said app and see if the problem goes away. If you can’t recall the app, try to restart to safe mode. In this mode, all third party apps, that is, apps you added after setting up the phone, will be suspended. If your Galaxy Note10+ works normally when it is running on safe mode, you can assume one of the third party apps is to blame. These are the steps to restart to safe mode:

1. Turn the device off.
2. Press and hold the Power key past the model name screen appearing on the screen.
3. When SAMSUNG appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
7. Let your phone run, pull up camera app, and check for the problem.

If there is no problem at all and your Galaxy Note10+ works normally only on safe mode, you can continue to narrow down the suspected apps with these steps:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ overheating fix #7: Remove case or cover

In some older Samsung Galaxy devices, using third party case or cover may make them overheat. If you are using a case or cover on your Note10+, try to remove it and observe the device. If it doesn’t overheat or become too warm without the cover, that must be the cause of the problem.

Galaxy Note10+ overheating fix #8: Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

1. Open Settings app.
2. Tap Apps.
3. Tap on More settings at the upper right (three-dot icon).
4. Select Reset app preferences.
5. Restart your Note10+ and check for the problem.

Galaxy Note10+ overheating fix #9: Factory reset

If the overheating issue remains on your Galaxy Note10+ at this time, doing a factory reset is actually not a bad idea. This potential solution is the final software troubleshooting step that you can try before getting help from Samsung. If the cause of the overheating problem is due to an unknown software bug, erasing the device and returning its software to defaults may help. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up button and the Bixby button at the same time.
5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm factory reset.

Galaxy Note10+ overheating fix #10: Repair

Although it’s rare, some cases of overheating issues on Samsung Galaxy devices may have bad hardware as origin. If factory reset won’t help in fixing your issue, visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.

 

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