How to fix Samsung Galaxy S9 Plus with “Facebook has stopped” error (easy steps)

Facebook comes as a pre-installed app in your Samsung Galaxy S9 Plus and while it might not be embedded in the firmware like the core applications are, there’s still a chance that it’s a firmware issue if you encountered problems with it. Some of our readers have contacted us because they were getting the error message “Unfortunately, Facebook has stopped.” Basically, when this error shows up, the application has crashed for some reason and if you often use it, then you should address the problem immediately.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus with “Facebook has stopped” error. We will look into each possibility and rule them out one by one until we can determine what the problem because unlike third-party applications, you can’t just remove Facebook without root access. So, you really need to troubleshoot your device if this happens. If you’re one of the owners of this phone and are currently having the same problem, continue reading as this post may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 Plus with Facebook has stopped error

The course of our troubleshooting will be to determine this problem is caused by an app or if it’s an issue with the firmware. The following procedures will help you accomplish that so try to see what works for you.

First solution: Reboot your phone

If this is the first time your phone started showing you the error when you open Facebook, then reboot your phone because there’s always a chance that it’s just a minor glitch in the app or system. A reboot will always fix glitches and it might be the only thing you need to do.

If the normal reboot doesn’t fix the issue, try doing the forced reboot by pressing both the volume down and power keys at the same time and holding them down together for 10 seconds or more. Your phone’s memory will be refreshed if you did this. However, if the issue continues, then move on to the next solution.

Second solution: Clear Facebook cache and data

This will reset Facebook back to its default settings and configuration as well as replaced deleted cache and data files. This a very effective solution if the problem is with the app only. You may have to log into your account again after this but there’s a chance the problem will be fixed by it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. To display preinstalled apps, tap Menu > Show system apps.

If the problem continues after this, then try the next step.

Third solution: Try to update Facebook

Find out if there’s an available update for the app because if there is, the new version may fix the problem. Facebook regularly rolls out updates for its apps and this could fix the problem as well:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. To auto-update apps, tap Menu > Settings > Auto-update apps.
  4. Tap Facebook, then tap Update to update a single application.

If there’s no available update or if the issue continues to bug you even after this procedure, then move on to the next solution.

Fourth solution: Run phone in safe mode

Rebooting your phone up in safe mode will temporarily disable all third-party apps. While doing this alone doesn’t fix the problem, it will give you an idea if the problem is caused by a third-party app or not. Here’s how you run your S9 Plus in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open facebook to know if the error still shows up and if it seems fixed, find out which app causes the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Facebook.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if the app still crashes even in safe mode, then it’s time to troubleshoot the firmware.

Fifth solution: Backup important files and reset your phone

If all else fails, this is what you need to do and, again, assuming that the firmware is not modified in any way, this should fix the problem. However, make sure you make a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you, somewhat. If you have other concerns, feel free to contact us or leave a comment below.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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