How to fix LG V35 ThinQ with Snapchat that keeps crashing (easy steps)

Snapchat is one of the most used apps today and it goes without saying that it is updated regularly and should run smoothly on every device without any problems. However, we have readers who reported to have experienced problems with Snapchat while using it on their LG V35 ThinQ. We may have addressed this kind of problem in the past for other devices but we’ll be addressing it again for the benefit of our readers and this time the subject of our troubleshooting is the V35 ThinQ.

In this post, I will walk you through in troubleshooting your phone with an issue with Snapchat. We will try to determine the reason why the app is crashing so that we can formulate a solution that may fix the problem for good. So, if you’re on the owners of this phone or any Android device for that matter, continue reading as this article may help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG V35 ThinQ with Snapchat app that keeps on crashing

When it comes to app-related issues involving third parties, you can fix them on your own without having to bring your device to a technician. In fact, you can immediately fix this problem by removing the problematic app but that’s not really what we’re trying to accomplish here. We want to help you fix the problem so that you can continue using Snapchat without any problems. With all that being said, here’s what you should do about it:

First solution: Reboot your phone

It’s necessary that you do this first before anything else because there’s a possibility that this is just a result of a firmware glitch or something minor. Glitches can easily be fixed by a reboot so once your device has restarted, try using Snapchat to know if it still crashes. If it does, then try doing the forced reboot:

  • Press and hold the volume down and power keys together for 10 seconds or more.

This procedure is far more effective than the normal reboot; it will refresh your phone’s memory and reload all apps and services. Your phone will reboot like it usually does but after try using Snapchat to find out if it still crashes and if it does, then move on to the next solution.

Second solution: Stop Snapchat and close background apps

It’s normal for apps to experience minor error and glitches from time to time and random crashing can be a transpiring symptom. The simplest way to fix it is by forcing the errant app to stop. Here’s how:

  1. Swipe down from the Notification bar.
  2. Tap the Settings icon.
  3. Tap the General tab.
  4. Select Apps & notifications.
  5. Tap App info.
  6. Tap Snapchat app.
  7. Select Force Stop option.
  8. Then tap OK to confirm.

Do the same to end or force close any other background apps to prevent them from causing conflict with the Snapchat app’s normal routine. Retry launching and using the app afterwards to see if the problem is fixed. Proceed to the next applicable solutions if necessary.

Third solution: Reset Snapchat

By reset I mean clear its cache and data. This will bring the app back to its default settings and configuration as well as delete all the system cache and data files. If this is just a problem with the app, then this method will fix the problem.

  1. Swipe down from the Notification bar.
  2. Tap the Settings icon.
  3. Tap the General tab.
  4. Select Apps & notifications.
  5. Tap App info.
  6. Select Twitter app.
  7. Tap Storage.
  8. Then tap Clear Cache.

Try using the app after doing this procedure to know if the problem got fixed because if not, then move on to the next procedure.

Fourth solution: Uninstall Snapchat and reinstall it

Sometimes updating the app you’re having problems with is enough to fix a problem like this and there are also times when you need to completely remove the app from your phone and that’s what you need to do in this case. All the app’s associations with the firmware and other apps will be removed as well and reinstalling the app means you’re running the latest version of the app. Here’s how to do it:

  1. Tap the Play Store app icon from the Home screen.
  2. Tap the Menu icon.
  3. Go to My apps & games.
  4. Select Snapchat app.
  5. Tap Uninstall option.
  6. Then tap OK to confirm.
  7. Reboot your phone.
  8. Tap to open Play Store.
  9. Tap the Menu icon.
  10. Tap My apps & games.
  11. Select Snapchat app.
  12. Tap Install.
  13. Then follow the onscreen prompts to reinstall the app.

Or you can also search for Twitter app using the Play Store search bar and then select the latest version of the app that is compatible with the current Android version of your phone.

I am confident enough that these procedures will fix the problem but if it continues to bug you after doing them or if the problem occurs again in the future, you may need to reset your phone to give it a fresh start. Make sure to backup your important files and data before doing so:

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

I hope that this troubleshooting guide have helped you in some way. If you have other issues with your device that you want to share with us, feel free to contact us or leave a comment below.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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