How to fix Huawei P20 Pro won’t charge issue

Hello Android fans! This article will address another common problem among smartphones: won’t charge issue. To help Huawei users, follow our suggestions below to resolve a Huawei P20 Pro that won’t charge.

How to fix Huawei P20 Pro won’t charge issue

Learn how to fix a Huawei P20 Pro that won’t charge by following our suggestions below.

Restart the device. One of the first steps that you must do to resolve the issue is to see what happens when you try to restart the system. Your Huawei P20 Pro does not have a removable battery pack so to force it to restart, just hold down the power button until the screen goes black. If there’s a temporary bug that prevents it from starting up, this might help. Otherwise, proceed to the next suggestion below.

Clear the cache partition. There are all sorts of issues that can happen if your phone’s system cache is corrupted. A system cache is a set of temporary files that Android uses to load apps quickly. Sometimes, an OS or app update may corrupt this cache. To ensure that your phone’s system cache is in top shape, consider doing cache partition wipe. This will force the device to delete the current cache and replace it with a new one over time. Here’s what you need to do:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  3. Let go of the buttons when the Honor logo appears.
  4. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  5. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  6. Then press the Power button to confirm selection.
  7. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Install updates. Some Android problems are caused by flawed coding that’s why no basic troubleshooting will be able to fix it. To minimize the chance of bugs from developing, it’s always a good idea to keep the software environment of a device up-to-date. Make sure that all apps are running their latest version and OS the most recent.

Use another set of charging accessories. If the problem occured out of the blue, the cause may be one of your charging accessories. Make sure that you use the charging cable and adapter that came with the device. Better still, you can use another set of official accessories to charge the device. A charging cable can break if you don’t maintain it properly. There are tiny wires inside the cable that can break. This may be the reason why your phone no longer charges.

If you can’t secure a new set of official LG cable and adapter, try to visit a local store and use their accessories to charge.

Check the charging port. At times, dirt, lint, or dust may block the charging cable in the USB port. If you can, try to check the port on your device and see if there’s something that does not belong. If you think that the port is dirty or if there’s a foreign object inside, blow it out by using a can of compressed air. Avoid inserting something into the port to avoid damaging the system.

Check for moisture detected warning. Was your phone recently wet or exposed to water or moisture? In order to prevent damaging the device, your Huawei P20 Pro will not allow charging if it detects moisture in the port. If you’re getting a moisture detected warning, or if you think that the port is wet, make sure to dry the phone first. You can do that by putting the device inside a sealed container with uncooked rice or packets of silica gel. When using this home remedy, you must have patience as it can take a few days for rice or silica gel to fully absorb moisture. Leave the phone in a container for at least 48 hours.

Charge using a PC. Some users were able to fix charging problems in the past by simply charging their device using a computer. Make sure to do it if none of the suggestions above has worked so far.

Charge while on Safe Mode.  In some cases, problems with a screen is app-related. Poor app coding may interfere with Android and lead to problems. While this issue does not happen all the time, a lot of third party app problems may affect the screen or cause severe performance problems. If your screen started having problems or becoming unresponsive after installing an app, delete that app and see if that will fix it. If you are not sure but suspect that one of the apps is to blame, try to restart the phone to safe mode instead. On safe mode, your device only runs preinstalled apps while blocking third party ones. If your phone charges normally on safe mode, that’s an obvious sign that there’s a problem with one of the apps.

To see if a downloaded app is causing a problem, try to boot the device to safe mode.

  1. Turn off the phone. If you can’t turn the phone off normally, wait until the device runs out of power. Then, charge it for at least 30 minutes before doing the next steps.
  2. Turn on the phone.
  3. Once the Huawei logo screen is displayed, press the Volume Down button repeatedly until you see Safe Mode at the bottom of the screen. If you are unsuccessful, repeat Steps 1-3 until you get it right.
  4. If the screen works after Step 2, then there must be an issue with your apps. If nothing happens after Step 1, or if you are unable to boot the device to Safe Mode at all, proceed to the next solutions.

To identify which of your downloaded apps is causing the problem:

  1. Exit safe mode by restarting your device.
  2. Check for the problem.
  3. If the problem returns, boot to safe mode again.
  4. Uninstall an app. Start with the most recently downloaded one.
  5. After each removal, restart your device and see whether removing it solved the problem.
  6. Repeat steps 1-4 until you’ve identified the culprit.
  7. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Factory reset. Wiping your phone should be tried if none of the solutions above has not worked so far. At this stage, we are hoping that the problem is on software level only. If that’s the case, factory reset will most likely help.

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Then turn the phone while holding down the following key combination: Power Button, Volume Up Button
  3. Hold down the buttons until the Huawei logo disappears from the display and the screen turns black.
  4. You can now release the buttons.
  5. This will now display the boot menu after a moment.
  6. Go to the entry “Wipe Cache Factory Reset ” with the volume keys then select it using the power key
  7. Reboot the phone once the process has completed

Have the phone repaired. Asking help from Huawei should be the final thing to do if nothing changes following  a factory reset. Contact the phone manufacturer so the hardware can be checked or repaired.


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