The #LG #Q7 is an affordable mid-range Android smartphone model which was released in June 2018. This is a MIL-STD-810G compliant device that is also IP68 certified. This phone has a 5.5 inch IPS LCD display with a resolution of 1080 x 2160 pixels. It has a single 13MP rear camera and a single 8MP selfie camera on the front. Under the hood is a Mediatek MT6750S octa core processor that is paired with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG Q7 moisture detected error issue.
If you own a LG Q7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The LG Q7 Moisture Detected Error Issue
You might have noticed the error message “Moisture has been detected in the USB port. Immediately stop charging and disconnect the USB cable. Make sure the USB port and charging cable are completely free of moisture before charging.” when your phone gets wet. This ia a safety measure of the phone to protect itself from getting damaged when you try to charge it. When this happens what you should do is to make sure that the phone is dry. Wipe the exterior part with a dry cloth then use a hair dryer to remove any moisture in the phone charging port. You can also let the moisture evaporate naturally by placing the phone for a couple of hours in a cool dry place. Once the phone is dry check if you are still getting the error message.
In case the issue persists or if it occurs even if the phone has not been in contact with water then proceed with the troubleshooting steps listed below.
Make sure your phone software is updated
It’s best to make sure that your phone is running on the latest software version first. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an old software version.
Perform a soft reset
One of the first things that you will need to do in this particular case is to refresh the phone software which can be done by restarting the device. Although this is usually performed on an unresponsive phone it should also work in this case. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done check if the LG Q7 moisture detected error issue still occurs.
Start the phone in Safe Mode
There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This usually happens when the app has some bugs or has compatibility issues with your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, tap Power off and restart.
- The device will restart and the Safe mode overlay will no longer show on the screen.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
You will have to perform the trial and error method in determining the specific app. Start your phone normally then uninstall an app. Check if the issue still occurs. Repeat this procedure until the issue no longer occurs. The last app you uninstalled is most likely the culprit.
Wipe the cache partition of the phone
Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
- Tap Delete > DELETE
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the LG Q7 moisture detected error issue then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
Once the reset is complete setup your phone again, but don’t install any apps yet, then check if the issue still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.